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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE Keith. EMAIL AVAILABLECAREER SUMMARYExcellent communication and interpersonal abilities when interfacing with customers; provide an effective whatever-it-takes approach for customer service responsibilities. Major strength in time management and setting priorities; organize and establish an efficient work flow; coordinate with other departments and managers with high standards for accuracy and compliance.Diverse experience in customer relations, pricing, in-depth product knowledge, inventory control, reporting, data entry, order processing, quality assurance and logistics coordination. Resolve inquiries and concerns from customers; strategically meet company goals, while ensuring positive relations.SKILLS AND STRENGTHSCustomer Service & SatisfactionCross-Functional Liaising & Sales SupportNeeds Assessment & Issue ResolutionOperations Management & LogisticsPolicy Adherence & Regulatory ComplianceResource Allocation & OptimizationCustomer Management & RetentionProblem Solving & Relationship BuildingRelated ExperienceRod Baker Ford, Plainfield, IL (February 2023 Present)Service Drive ManagerSchedule and assign daily work objectives for the service consultants.Monitor performance and counsel service consultants with behavioral or performance issues.Train, coach, supervise reception during peak traffic times by greeting customers in a timely and friendly manner to obtain customer and vehicle data.Review the open repair order report on a daily basis; review and resolve any open repair orders that are beyond current weeks business.Perform quality inspections of vehicles being returned to customers.Follow up with customers to ensure satisfaction with service work.Elgin Hyundai, Elgin, IL (December 2021 January 2023)Assistant Service ManagerOversee service orders and flow of Drive Lane. Ensure customers receive prompt, courteous and effective service.Build ad take ownership of guest relationships and ensure guest satisfaction through understanding their needs.Provide concierge support for all owner inquiries. Answer technical questions about vehicle problems, warranties, services and repairs.Distribute work between technicians effectively; ensuring the technicians time is consistently sold to service customers.Take responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking outOversee and coordinate administration of Warranty claims.Utilize tools provided to make recommendations to guests based on manufacturing guidelines.Army Trail Tire and Service, Goodyear, Carol Stream, IL (April 2021 November 2021)Automotive Tire & Service AdvisorDrive sales and profitability for the store location by selling tires and recommended automotive services by communicating benefits and product features appropriatelyBuild guest relationships and ensure guest satisfaction through understanding their needsCommunicate all advertising and promotion of products and servicesTake responsibility for guest interactions from the initial experience through completed service including checking in, scheduling appointment, accurately estimating time requirements, and checking outContribute to promotional merchandising and special eventsEffectively communicate all warranties, promotions, and advertisements to guestsUtilize tools provided to make recommendations to guests based on manufacturing guidelinesDRF, Plainfield, IL (September 2020 June 2001)Water Solutions Advisor (WSA)Respond to all leads for plumbing services /installations and water solutions to help customers make informed buying decision and effectively close new business.Create accurate and detailed customer records and notes for customers in the windows-based CRM computer system.Engage in call monitoring and ongoing training sessions for the purposes of skill development.Conduct outbound sales call campaigns as identified by the Sales Manager or as the result of marketing efforts.TEMPORARY/CONTRACT WORK within the United States (March 2018-September 2020)RIGHTTRACK Shelly Beach, South Africa - (2015 2018)Sales and Marketing ManagerMARTINS FUNERALS Newcastle, South Africa (2006 2015)Branch ManagerTraining Courses Completed/CertificationsExpert Service Advisor Certification Elgin Hyundai 2022AchievementsHighest Gross Sales Elgin Hyundai, 2023US Citizenship, 2023EducationFERRUM HIGH SCHOOL New Castle, South Africa |
