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Click here or scroll down to respond to this candidateCandidate's Name
Phoenix, AZ Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDetail-oriented Patient Access Representative with extensive medical services background and strong work ethic. Managed patient-related accounts receivables at large medical facility. Excellent communications skills and empathetic nature enabled achievement of positive outcomes. Helpful Patient Service Representative with 4 years of experience. Adept at collecting patient information, maintaining efficient office and coordinating with medical professionals. Work ExperienceFront Office AdministrationArizona Urology-Goodyear, AZApril 2023 to PresentFront Office Administration. Check In/Out patient registration Adding insurance to charts Financial review Coordinating Dr scheduling High volume in office patients and phone calls. Up to 80 patients a day and taking 60-100 patient calls per day. Scheduling Preparing chartsEmergency Department Patient Access Representative Conifer Healthcare Solutions-Phoenix, AZNovember 2016 to Present Collected and entered patient demographic and insurance data into computer database to establish patient's medical record. Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy. Received patient deductibles, co-pay amounts and discussed options to satisfy remainder of patient financial obligations. Explained estimated cost for medical treatments and answered patient questions to promote good understanding of proposed services. Identified insurance payment sources and listed payers in proper sequence to establish chain of payment. Utilized knowledge of electronic medical record systems and medical terminology to perform diverse data entry tasks. Resolved patient financial and problems with guidance from documented guidelines and procedures. Determined patient financial needs and referred eligible patients to proper county, state or federal agencies to obtain financial assistance. Performed patient scheduling and registration functions to serve as initial contact point for medical office visits. Reviewed and corrected claim errors to facilitate smooth processing. Assisted patients in filling out check-in and payment paperwork. Took copayments and compiled daily financial records. Maintained current and accurate medical records for ER patients. Received, recorded and addressed incoming and outgoing communication via telephone and email. Carried out front office duties utilizing data entry skills in framework of medical database. Completed skilled administrative work to support all office staff and operational requirements. Coordinated front office duties, including customer service, patient scheduling and billing. Customer Service RepresentativeAmerican Family Insurance-Peoria, AZMarch 2013 to November 2016 Provided primary customer support to internal and external customers in fast-paced environment. Offered advice and assistance to customers, paying attention to special needs or wants. Answered customer telephone calls promptly to avoid on-hold wait times. Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions. Sought out new clients and developed client relationships through networking, direct referrals, lead databases and cold calling. Customized existing insurance programs to suit individual client needs by analyzing specific requirements. Quoted and calculated premium rates for policies, using rate book, and calculator. Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques. Established payment methods for clients to facilitate customer payments and issue receipts. Handled outbound and inbound sales-related calls per week to qualify individuals interested in purchasing insurance coverage. Sold auto, home, life and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques. Explained advantages, features and disadvantages of various policies to promote sale of plans, boosting overall sales. Reviewed policy applications for errors and liaised with underwriters to facilitate quick completion of application process. Responded to customer calls within hours to swiftly resolve issues and answer questions. Built relationships with clients through active listening to provide excellent service. Approached potential clients by using direct marketing techniques, including mailings and phone contacts. Worked to accommodate new and different insurance requests and explored new value opportunities to optimize insurance agency reputation. Created sources for continuous client referrals within community. EducationHigh School DiplomaAgua Fria High School - Avondale, AZMay 2001High School DiplomaNorth Canyon High School - Phoenix, AZSkills Insurance Billing (10+ years) Creative problem solving (10+ years) Appointment Scheduling (8 years) Medical terminology knowledge (10+ years) Insurance Knowledge (10+ years) Multi-line phone talent (10+ years) Patient Care (10+ years) Administrative support (10+ years) HIPAA Compliance (10+ years) Good listening skills (10+ years) Patient Assistance (10+ years) Recordkeeping strengths (10+ years) HIPAA Regulations (10+ years) Leadership (10+ years) Medical Records Management (10+ years) Interpersonal Communication (10+ years) Scheduling (10+ years) Organization and Time management (10+ years) Appointment Setting (10+ years) MS Office (10+ years) Patient Information Collection (10+ years) Detail-oriented (10+ years) Patient Information Verification (10+ years) Clerical (10+ years) Payment Collection (10+ years) Customer service (10+ years) Medical Records Review (10+ years) Written Communication (10+ years) Patient Privacy (10+ years) Critical thinking (10+ years) Patient Admission (10+ years) Compassion (10+ years) Patient Contact (10+ years) Microsoft Office (10+ years) Financial Consulting (10+ years) Data management (10+ years) Complaint resolution (10+ years) Conflict resolution (10+ years) Inbound and Outbound Calling (10+ years) Verbal and written communication (10+ years) Medical Office Experience Medical Scheduling (10+ years) ICD-10 Medical Coding Office Administration (10+ years) |
