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Title Customer Service Representative - Work From Home
Target Location US-GA-Marietta
Email Available with paid plan
Phone Available with paid plan
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                       Candidate's Name
EMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Atlanta, GA | LINKEDIN LINK AVAILABLE

SUMMARY: Experienced Pricing Analyst and Data Specialist with expertise in data analysis, reporting,
and compliance. Proficient in collecting, interpreting, and organizing data with a strong attention to detail.
Demonstrates experience in transaction monitoring, risk assessment, and ensuring accurate billing. Adept
at using SQL, Tableau, and Salesforce for data-driven decision making and optimizing business
processes.

EXPERIENCE
Operation Pricing Analyst, Brown Integrated Logistics
January 2024   Present
        Conducted network analysis to identify cost leakage and new opportunities.
        Developed tools for analyzing RFPs and providing competitive quotations using SQL and Excel.
        Reviewed and analyzed dedicated contracts, securing an estimated revenue increase of
        $570,000 over two years.
        Ensured accurate billing and compliance with financial regulations in collaboration with the billing
        team.
        Monitored transactions to resolve discrepancies and ensure they matched system records.
        Developed and implemented pricing strategies and tactical plans for customer contracts.

Key Projects

        Detention Project: Implemented an automated email notification system using SQL and
        GoAnywhere that alerts dispatchers and CSRs when drivers have been stationary for over 90
        minutes, improving response times and operational efficiency.
        RFP and RFQ Analysis: Worked on RFPs and RFQs that secured additional lanes and ensured
        alignment with our network, contributing to an estimated revenue increase of $325,000 annually.

Data Specialist, Task Impetus Inc.
January 2023   December 2023

        Spearheaded data analysis initiatives using SQL and Excel.
        Tracked and analyzed client expenses, generating detailed reports for decision-making.
        Ensured accurate reporting and compliance with billing requirements.
        Leveraged Tableau for visual reporting and performance metrics analysis.
        Improved data integrity management and streamlined workflows.
        Conducted market research and competitor analysis to optimize marketing strategies.

Key Projects

        Client Expense Optimization Project: Developed an automated reporting system using SQL
        and Excel that tracked and analyzed client expenses in real-time, generating detailed reports on
        spending and allocation. This project led to a 10% reduction in client costs and improved budget
        allocation.
        Market Research and Competitor Analysis: Conducted in-depth market research and
        competitor analysis using SQL and Tableau. The insights gained helped refine marketing
        strategies, resulting in a 5% increase in customer acquisition and a 5% improvement in customer
        retention.
EDUCATION
BBA, Information Systems, Georgia Southern University May 2023
SKILLS:

          Excel, Data Visualization, Tableau, SQL, Data Integration, Billing and Finance, Risk
          Assessment, Data Analysis, Reporting, Salesforce, Database Management, Logistics and
          Operations, Problem-Solving, Compliance, Transaction Monitoring, Truckmate

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