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EMAIL AVAILABLE PHONE NUMBER AVAILABLE
Britnie
Donelson
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EMAIL AVAILABLE
Professional Summary
Store Manager driven to apply a strong work ethic and motivational skills to achieve
store goals, as well as employee and customer satisfaction. Personable Store
Manager who respects and appreciates all retail associates. Motivates employees
using positive reinforcement and creative reward systems. Talented Sales
Associate effective at multi-tasking and maintaining a friendly attitude under
pressure. Efficiently builds loyalty and long-term relationships with customers while
consistently achieving individual sales goals.
Skills
Training and development
Excellent customer service skills
Detail-oriented
Personnel development
Inventory management
Strong work ethic
Friendly demeanor
Customer service-oriented
Outstanding interpersonal skills
Skilled problem solver
People-oriented
Excellent communication skills
Superior organization ability
Sales experience
Staff training and development
Store displays
Bank deposit procedures
Hourly shift management
Merchandising
Accurate money handling
Shipment processing
Computer literate
POS systems knowledge
Cash register familiarity
Stocking
Active listening skills
Employee relations
Data entry
Work History
August 2015-July 2018
Store Manager | Cobblestone Auto Spa | Scottsdale, AZ
Assigned employees to specific duties to best meet the needs of the store.
Examined merchandise to verify that it was correctly priced and displayed.
Assigned work to team members based on company needs, personal strengths
and job knowledge.
Implemented a new ordering process and identified poor work habits to improve
process effectiveness.
Planned budgets and authorized payments and merchandise returns.
Generated repeat business through exceptional customer service.
Responded to customer concerns with friendly and knowledgeable service.
Completed all daily tasks and special assignments with an efficient and quality-
driven approach.
Managed staff 8 CSR's, 1-2 team leaders and 1 assistant managers.
Interviewed job candidates and made staffing decisions.
Increased profits through effective sales training and troubleshooting profit loss
areas.
Counted cash drawers and made bank deposits.
Created action plans and strategies to increase sales volume.
Hired, trained and evaluated personnel in sales and marketing.
Reported to the district manager regarding all store and staff issues.
Monitored security and handled incidents in a calm and professional manner.
Trained and developed new associates on POS system and key sales tactics.
Instructed staff on appropriately handling difficult and complicated sales.
Conducted store inventories once per month.
November 2014-January 2015
Cook | Rosita's Pizza | Phoenix, AZ
Changed and sanitized all cutting boards, benches and surfaces when beginning a
new task to avoid cross-contamination.
Prepared food items consistently and in compliance with recipes, portioning,
cooking and waste control guidelines.
Prepared all pastry items in accordance with standards of quality, quantity control,
taste and presentation.
Cooked and served food and meals in accordance with planned menus, diet plans,
recipes, portions, temperature control procedures and facility policies.
March 2008-October 2014
Lead Cashier [ Barros Pizza ] Various Locations, AZ
Took phone orders placed as pick ups and or deliveries
As well as placing walk in orders
Delivery food to table when ready
Followed merchandising guidelines to present visually appealing displays.
Responded to customer concerns with friendly and knowledgeable service.
Built relationships with customers to increase likelihood of repeat business.
September 2010-November 2010
Window Tint Driver-Sales | Danny's Family Car Wash | Peoria, AZ
Wrote tickets, updated accounts and closed out work orders.
Discussed tint and accessories options.
Maintained positive relationships with all customers.
Followed standards and procedures to maintain safe work environment.
November 2010-February 2012
Lead Cashier | Danny's Family Car Wash | Various Locations, AZ
Ran the register effectively and handled cash, credit, debit and personal check
transactions.
Checked merchandise multiple times during each shift and restocked products
when they were running low.
Utilized creativity and persuasive techniques to upsell and cross sell products to
customers.
Made eye contact and pleasantly engaged customers when they entered the store.
Monitored security and handled incidents in a calm and professional manner.
Shared best practices for sales and customer service with other team members to
help improve the store s efficiency.
Completed all point of sale opening and closing procedures, including counting the
contents of the cash register.
Fostered a positive work environment by consistently treating all employees and
customers with respect and consideration.
Priced merchandise, stocked shelves and took inventory of supplies.
Answered customer telephone calls promptly and in an appropriate manner.
Maintained knowledge of current sales and promotions, policies regarding payment
and exchanges and security practices.
Mentored new sales associates to contribute to the store s positive culture.
Worked with the management team to implement the proper division of
responsibilities.
Recognized and rewarded outstanding work performance to cultivate a positive
and collaborative customer service culture.
Recommended merchandise to customers based on their needs and preferences.
Prioritized helping customers over completing other routine tasks in the store.
Completed all cleaning, stocking and organizing tasks in assigned sales area.
Contacted other store locations to determine merchandise availability.
Greeted customers in a timely fashion while quickly determining their needs.
Supervised and directed all merchandise and shipment processing.
Education
2010
High School Diploma
North Canyon , Phoenix, AZ
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