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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Kennerly Center Drive EMAIL AVAILABLE Phone: PHONE NUMBER AVAILABLEMooresville, NC Street Address
PROFESSIONAL SUMMARYA results-driven professional with a proven track record of delivering exceptional customer service for over 20 years and effectively leading diverse teams. Skilled in recruiting, training employees, and overseeing office operations and assets. Capable of rapidly learning new assignments involving decision-making, organization of data, customer service, working cross-functionally with others, and prioritizing responsibilities. Proficient in developing and implementing administrative policies, ensuring adherence to company standards and procedures, and managing correspondence for internal departments and external agencies. Responsible and reliable, works quickly and accurately.WORK HISTORYFalls Village Veterinary Hospital, Raleigh, NC Dec 2020 July 2022Client Relations Manager.Supervised a team of between 6 8 office staff.Resolved routine personnel issuesResolved customer issues with minimal need to escalate to managementFull-Time Client Relations Specialist Nov 2017 November 2020Heavy telephone contact with clients and other local and out-of-state animal practicesProvided the highest quality of customer service to our clientsMaintained an efficient workflow of the front end, sets the pace for front office staff, conducted daily routine checks for errors of client transactions for reception staffInvoiced clients and made updated patient records, accounts payable, and receivables, and ensured daily financial transaction reports were accurate. Trained new staff on procedure as well as practice softwareLake Cross Veterinary Hospital, T4 Paws, Huntersville, NC 2007 2017Front Office Receptionist / T4 Customer Service Representative (June 2007 December 2016)Heavy telephone contact with both clients as well as referring practicesInvoiced client records, account payables, and receivables, ensuring daily financial information was accurate.Provided above-board customer service over the telephone as well as face to face, able to resolve customer issues with little to no management interventionBoca Greens Animal Hospital, Boca Raton, FL 2004-2006Front End Supervisor (June 2004 October 2006)Responsible for the day-to-day operations of the front end of practice.Provided hands-on training and mentoring to the reception staff.Supervised a team of between 6 8 office staff.Educated client base on all preventatives, prescription diet foods, services offered, medical procedures, and routine vaccines.Aacacia Animal Hospital, Corona, CA 2001-2004Lead Receptionist (January 2001 May 2004)Heavy telephone contact with clients and referring practicesScheduled appointments for five doctors.Invoiced client records.Aqua Ultraviolet, Temecula, CA 2000-2003Operations Director (December 1999 June 2003)Responsible for the daily operations of the organization.Continued to fill the accounts receivable and payable role and purchasing agent for the company.Provided customer service support over the phone and resolved all escalated customer issues.Negotiated rates with all vendor suppliers and carriers.EDUCATION AND TRAININGPursing my Health and Life Insurance LicenseMicrosoft Office (Word, Excel, PowerPoint)Diploma, Lyndhurst High School, New Jersey |
