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Search 2 million Resumes Keywords: City or Zip:	Related Resumes Active Directory Technical Support Omaha, NE Customer Support Active Directory Omaha, NE Desktop Support Active Directory Omaha, NE Windows Server Active Directory Council Bluffs, IA Technical Support Computer Lincoln, NE Technical Support Service Delivery Lincoln, NE It Support Specialist Omaha, NE

LINKEDINhttps://LINKEDIN LINK AVAILABLEPROFESSIONAL SUMMARYExperienced IT Support Specialist with 4 years of hands-on expertise in delivering comprehensive technical support, overseeing IT operations, and assisting end users with diverse technical challenges. Proficient as a Support Engineer, specializing in Infrastructure, Active Directory, Exchange, and Office365. Skilled in Active Directory user and group management, adept at resolving computer and application issues for end users. Demonstrated proficiency in providing help desk support, including PC/Laptop assistance, Office 365 Admin support, and software/hardware technical troubleshooting. Proven track record in administering Active Directory, Exchange server, and Office365 services, thriving in high-volume call environments. Recognized for clear and effective communication with both technical and non-technical users, and praised for exceptional problem-solving abilities and patience in resolving frustrations.TECHNICAL SKILLSExperienced Active Directory for 7 companies with 600 users, managing user accounts, groups, passwords, and group policies.Support for networking Services: LAN, WAN, WI-FI, TCP/IP, VPN, DHCP, DNS.Remote support tools like VPN, Remote Desktop, TeamViewer, and Quick Assist for assistance.Support to users for PC issues like BSOD, upgrades, and imaging, maintaining a monthly average of around 195 PC imaging tasks & basic knowledge of SCCM (System Center Configuration Manager).Experienced in endpoint security, ensuring protection from Windows Firewall, viruses, malware, and ransomware.Managed and supported virtual server infrastructure (Hyper-V, VMware), overseeing 5 customers with 50 virtual server instances in Azure.Basic router configuration and management (Cisco, Arista, SonicWall), and managed 6 customers networking infrastructure.Experienced of managing Network Drive, printers and Print Servers.Managing Exchange Servers, Mailbox Management and Mailbox migration. Daily support of Exchange mailbox management for approximately 55 users (onboarding /offboarding etc.)Managing and support Windows 7, Vista,10 11, Mac OS, and Windows Server.Experience managing Microsoft 365 (Exchange Online, Teams, Teams Phone, VoIP, OneDrive, SharePoint, Forms)oDeployed approximately 250 Teams Phone for small businessoManaged 7 Microsoft 365 Tenants supporting businessesExperience managing IT issues using ticketing System (ServiceNow, Jira, Freshdesk)oAround closing 16 to 22 tickets per day.oHighest ticket closing winner for last quarterCapable of working under pressure, managing frustrated clients, and adapting to challenging situations.Acknowledged for delivering prompt user support, adept problem-solving, and patience in assisting frustrated users.Experienced Microsoft Intune, MDM, and Cisco phone deployment with the IP Communicator app or VIOP.WORK HISTORYIT SUPPORT SPECIALIST (Remote Local On-site) Orion IT Support 10/2022  PresentProvides daily support for approximately 22 users with IT-related issues.Enhanced customers' work experience by 30% through timely IT support.Delivering IT support for 17 to 25 users daily, encompassing user management, workstation setup, and user and mailbox management, including Teams integration.Also assisting HR with onboarding and offboarding processes.Administered Active Directory user management and Exchange Mailboxes, while providing end-user support for Outlook.Microsoft 365 Management, covering Exchange Online, OneDrive, and Teams.Providing assistance with network, internet, and VPN issues for users.Proficient in using online ticketing systems, currently utilizing Freshdesk.IT Helpdesk Support (Remote Local On-site) Delta IT Support 01/2019  09/2022Offering remote support for laptops and desktops running Windows 10 and 11.Providing remote support to end users via TeamViewer and Teams.Efficiently documenting upgrade requests and overseeing asset assignments and inventory management.Managing Active Directory and Exchange Server administration.Conducting basic Office 365 administration for Exchange and Teams.Providing support to various clients, such as law firms, schools, and small hospitals, each with 25 to 110 users.Handling service inquiries, addressing concerns, and escalating calls as needed.Managed network printers, printer servers, and resolved printer issues through troubleshooting.Deploying, setting up, and resolving issues with Windows OS, Microsoft Office versions (2016, 2019, 2022), and web browsers, adhering to desktop and end-user computing guidelines.EDUCATIONBachelor in business and management, NepalInformation Technology- Network+, Web, & Software development, USACERTIFICATIONSCompTIA Network + CertifiedMicrosoft Azure FundamentalWindows 10 for IT support: Troubleshooting BasicWindows 11 for IT support: Advance TroubleshootingInternship and Hands-on - Everest IT Data Center in Los Angeles, CA.NOTABLE PROJECTSPC Imaging: On-Premise and CloudMigrate users from on-Premise to Cloud computersMigrate of Active Directory from Windows Server 2019 to 2022Basic Knowledge of SCCMCOMPUTER LANGUAGESHTML, CSS, WordPress, Core PythonBasic knowledge of PowerShell, Command PromptBasic understanding of Cyber Security