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Phone: PHONE NUMBER AVAILABLEEmail: EMAIL AVAILABLEProfessional Summary:Results-driven professional with experience in overseeing daily quality control operations at Federal Prison Industries and working as a sanitation technician at Perry's Ice Cream. Skilled in managing teams and ensuring compliance with industry standards. Proficient in compiling reports, facilitating meetings, and utilizing relevant software tools. Strong background in quality control management, including experience as a union representative and in sanitation operations. Holds certifications in Lean Six Sigma Yellow Belt, CQIA Journeyman Apprenticeship Program, and forklift operation. Registered with ASQ (American Society for Quality). Highly skilled in hands-on work, multitasking, teamwork, creativity, learning agility, and strategic thinking.Work Experience:Quality Control Manager, Federal Prison Industries, 12/9/2019 - 9/30/2023- Oversaw daily quality control operations for the production facility.- Managed and supervised a team of twelve quality agents.- Conducted audits on incoming raw materials to ensure compliance with quality standards.- Ensured all finished goods met quality requirements prior to shipment.- Compiled and completed monthly metric reports, as well as corporate monthly reports for production and quality.- Actively participated as a member of the Quality Action Team (QAT).- Led efforts in preparing the factory for ISO certification.- Developed and formulated Excel spreadsheets to track production, customer complaints, controlled documents, F.M.E.A. sheets, and monthly calibration inspections.- Managed customer complaints, tracking them from inception to resolution.- Ensured proper labeling and tracking of controlled documents in the document control center.- Maintained and updated F.M.E.A. sheets for the products manufactured.- Conducted monthly calibration inspections.- Documented results and facilitated replacements of items as needed.- Utilized SAP transactions daily and familiar with SAP analytics.- Led monthly meetings with quality agents, direct supervisor, and production floor managers.- Discussed monthly successes, opportunities, and corrective actions.- Created and maintained the corrective action database spreadsheet.- Responsible for entering information from received servicability tags into SAP for warranty tracking purposes.Sanitation Technician, Perry's Ice Cream, 8/9/2000 - 8/13/2008- Finished production runs from the previous shift.- Broke down, cleaned, and sanitized the machine.- Set up the machine for the upcoming production run.- Pulled mix to the vats and initiated the run for the next shift.- Served as the shift union representative from 2002 to 2008, representing employees in disciplinary hearings.- Attended weekly meetings with corporate management to review operations reports, productivity, and discuss business opportunities.- Participated in company union contract negotiations.Education:Associate's Degree in Software Application and Computer Programming, ITT TechDiesel Mechanics Degree, Niagara Orleans BOCESHigh School Diploma, Medina High School, Medina, New York, Class of 1994Certifications:- Lean Six Sigma Yellow Belt- CQIA Journeyman Apprenticeship Program- Forklift Operation, Valid: 10/27/2022 - 10/27/2025Professional Registrations:ASQ Registered Number: 15844 (Pennsylvania)Skills:- Quality Control and Assurance- Team Management- Auditing and Inspection- Compliance with Industry Standards- Problem Solving- Decision Making- Leadership- Excel Spreadsheet Development- Customer Service- Document Control- SAP Transactions- SAP Analytics- Excellent Manual Dexterity- Strong Multitasking Abilities- Collaborative Team Player- Creative Thinking and Problem Solving- Ability to Think Outside the Box- Strong Ability to See the Bigger Picture |
