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EMAIL AVAILABLEPHONE NUMBER AVAILABLE7 years experience in customer services, accounts receivable, sales. Hard working, enthusiastic and efficient with excellent communication, organization and time management skills. I work well under pressure. Strong skills in negotiating, adaptability, attention to detail. Proficient in handling a wide range of customer inquiries via phone, email and ability to satisfy customers. French, creole speaking, word, excel, MS office.Work ExperiencesCollection/Account receivable/Customer RepresentativeHydro Qubec-Montral, QCJanuary 2017 to June 2024 Serves customers, sell products, analyze existing accounts and updating information as needed, Collaborated with the sales team on a new system that improved customer retention by 35%, Solved complaints, maintain and manage professionally financial records, Maintained accurate customers credit records and process ed applications, Monitor bank accounts by reconciling statements and process payment timely. Identify outstanding account receivables and take proper actions, report to management, Investigated historical data for debts and bills and call customers if needed, Took actions to encourage timely payments, offer special payment plans. I resolved a backlog of overdue payments resulting in a 45% reduction in outstanding balances.Sales Representative and Customer ServiceBell Canada-Laval, QCJanuary 2015 to November 2017 Handling customer complaints and deal with unhappy customers professionally Processing orders and transaction in a timely manner, never had a bad review in 2 years Delivering information about a companys offerings Providing proactive customer outreach, build customer royalty 100% customer satisfaction Collecting and analyzing customer feedback, i i always solve issues in one call. Identify customers needs and assist them with passion.EducationBachelors degree in business administrationObtain in Haiti and evaluated in Canada (Bachelor degree in administration)cole Nationale Suprieure De Technology (ENST) - Port-Au-PrinceSeptember 2008 to September 2011