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PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILECustomer service oriented professional with, pharmaceutical, medical administrative, retail cashier and sales experience. Provide an understanding of administrative duties and clerical workflows and the importance of accurate claims processing. Follow policies and procedures to assure consistent quality. Maintain patient privacy and confidentiality.Ultimate Medical Academy  HIPAA Essentials for Healthcare Professionals Certificate.Strong written, verbal, and interpersonal skills for effective communication and documentation.Self-motivated, ensuring all tasks are thoroughly completed in a timely manner.Well-organized and able to prioritize and meet deadlines without direct supervision.Cloud-Based Electronic Health Records Software (EHR)  EpicProfessional Software  UMSTIVideo Communication Platforms  Zoom, MS TeamsMicrosoft Office Applications  Word, Excel, MS Outlook, PowerPoint Type 100 WPMKEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party PayersMedical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10-CM HCPCS CPT)Electronic Health Records (EHR) Electronic Medical Records (EMR) Managed Care (HMO PPO POS)Workers Compensation Insurance Verification Insurance Claim Processing CMS 1500CMS 1450 (UB-04) Front Office Operations Medical Office Procedures SchedulingEDUCATIONUltimate Medical Academy Associate of Science Degree  Medical Billing and Coding, 2024Ultimate Medical Academy Diploma  Medical Billing and Coding, 2024North County High School  Glen Burnie, MD High School Diploma, 2018WORK EXPERIENCEUltimate Medical Academy  Baltimore, MD 05/2023  09/2024Full Time StudentRemained self-directed, motivated, and accountable for personal actions.Took actions necessary to accomplish academic goals.Navigated new technology, utilized available resources, and set realistic expectations.CVS  Baltimore, MD 05/2024  07/2024Pharmacy TechnicianFilled and dispensed prescription medications, verified for accuracy, ensured patient information was correct and current, and updated when necessary.Worked Pharmacy drive-thru, printed labels, and stocked medications.Managed assigned workstation and tasks to support team in providing prompt and timely customer service.Abided by HIPAA guidelines to protect private and confidential information.University of Maryland Baltimore (UMB)  Baltimore, MD 04/2024  05/2024Human Resources  Federal Tax Information (FTI) / Rapid Response Team / Medical Practice Representative IPerformed various clerical and administrative functions.Answered inbound telephones calls, scheduled patient appointments, and maintained files.Took action and followed up to ensure timely and efficient problem resolution.Adhered to HIPAA guidelines to safeguard private and confidential information.Safe Management  Baltimore, MD 05/2020  05/2022Security GuardMaintained a high visibility presence and served as a security escort and responded to security assistance calls during performances, games, events, and operating hours.Regulated and monitored credentials for specific access to sensitive locations throughout venues.Checked bags and screened guests and employees to ascertain overall safety of the venue.IMG Corporations  Towson, MD 11/2017  12/2020Account ExecutiveAccountable for serving the needs of existing customers and closing sales deals to create new customers.Managed phone calls and handled customer service inquiries.Generated sales leads that develop new customers and exhibited top-notch customer service.VOLUNTEER EXPERIENCEForever 21  Baltimore, MD 08/2019  11/2020Retail Cashier / Customer ServiceServed as direct point of contact and delivered excellent customer service with a positive attitude.Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, kept work area clean and organized, and accounted for cash drawer at end of shift.Worked as part of a team and interacted with diverse customers and staff members.