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2406@8S6- Ou v 40OQ @ myperfectresume.com/build-re )< Preview Q@ CHANGE TEMPLATEVeronica Fontela NORTH MIAMI, FL Street Address  2 PHONE NUMBER AVAILABLE 4 EMAIL AVAILABLEPROFESSIONAL Upbeat Customer Service professional bringing 3+year background in call centerSUMMARY settings. Well-spoken and friendly with excellent practical problem-solving skills.Accustomed to working in team-oriented, fast-paced environments. Expertise inusing diplomatic communication to defuse escalated situations.Knowledgeable and dedicated customer service professional with extensiveexperience in clinical studies industry. Solid team player with outgoing, positivedemeanor and proven skills in establishing rapport with clients. Motivated tomaintain customer satisfaction and contribute to company success. Specializein quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivatingpartnerships and growing businesses.Gifted in working with stressed, confused and upset individuals in need ofbenefits information and supportive guidance to finding solutions andconfidence in our clinical trial studies,for individuals with mental health concerns,regarding medication to further help volunteer with their journey towards claritywith mental health, regarding bipolar, depression, schizophrenia, anxiety,phobias,and also studies for women's health OB gynecologist.SKILLS *  Client Communication Inbound phone calls* Professional Telephone Voice * Calm disposition* Customer support * Account management Gathering information  Answering questions Complaint resolution  Language fluencyWORK HISTORY CALL CENTER REPRESENTATIVE 05/2017 to 03/2020Segal Trials Miami, FL Answered average of 50-70 calls, addressing customer inquiries, solvingproblems and providing clinical studies concerns and questions* Completed(as needed) outbound calls,when call volume was low.* Promptly responded to inquiries and requests from prospective customers.EDUCATION Miami Springs Senior High School, Miami Springs, FL 06/1995LANGUAGES Spanish Englisha ee ee eeFull Professional Native or BilingualEDIT RESUME CONTENTaA eS