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Known for creating and implementing training that expands team member capabilities, solving situations no matter the situation and instructs users on system utilization/improvement. Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLE www.allthingz ex.comWORK EXPERIENCEHarris Realtor CSRNike inventory Specialistworking solutions CSRNexRep (Teldoc) CSREDUCATIONSouthwest Tennessee Community College Business Administration 09/2014 to 08/2018, MemphisInteracted with business users to analyze the process and gather the requirements, making necessary changes to schema objects to ful ll their reporting and business needs. 07/2018 to 03/2020, MemphisDeveloped and maintained reporting procedures for tracking the effectiveness of various programs. Supervised and motivated staff by recognizing and rewarding individual achievements, maintaining a positive attitude, encouraging creativity and delegating tasks appropriately. Evaluated programs to determine necessary equipment and supplies and maintained inventory controls.06/2020 to 12/2020, remoteAssist customer with nding the best insurance company that t there needs. Assisted with insurance quotes and claims. 08/2020 to 01/2022, remoteAssisted customer with opening real health accounts. Helped with getting into locked accounts, assisted customers with adding insurance to there account, assisted with customers complaints, documented all accounts Typing skills 35-40 per minuteMicrosoft skillsCommunication skillsEmpathyListening skillsProblem solving skills08/2015 to 05/2018 |