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Click here or scroll down to respond to this candidateCandidate's Name ResumeStreet Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESkilled Customer Service Representative committed to addressing customer concerns with speed, accuracy and professionalism. I like to maintain a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. I am a dedicated Customer Service Representative motivated to maintain customer satisfaction and contribute to company success.HighlightsStrong organizational skills, Active listening skills, Energetic work attitude, outgoing, ready to learn.AccomplishmentsHard dedicated worker Great people skills Adaptive team player i have received employee of the month award for my outstanding job performance and customer service skills. At Trilogy I completed a culinary program they had and received 5 certificates for culinary programs with a food handlers and customer service certificate. I also have my CRP Experience:Trilogy Health ServicesSep 2016- 5/10/24Cook/ Dietary AideI was responsible for cooking breakfast on the AL unit and cleaning up. I came down stairs to the main kitchen and helped wash dishes clean up and or serve plates according to specific diet orders if needed. Lunch time food was cooked downstairs I took pans up to serve AL and clean up before goin home daily.Kindred healthcare and Transitional rehabilitation center March 2015- December 2016Cook/ Dining AssistantI was responsible for cooking the meals and prepping the food for the facility and residents. I also served the patients food according to diet slips and meal tickets. Cleaning up the units dishes and tables was also a daily task to insure cleanliness and set up for next shift. Kelly servicesJune 2014-February 2016Stericycle call center1. Call Center Agent 6/2014- 12/2015 Answer inbound/make outbound calls regarding pharmaceutical recalls on medication product and recalls on items such as dehumidifiers, cars food etc. we put information into database and create an account obtaining all affected product and medical information on anyone who bought/ ate the product and became sick/ ill. We also sent out recall letters/ return kits/ labels to help customers send back product for refunds and forward customer questions and concerns that need to be escalated. Chevy was the main customer at this time.Stericycle Warehouse2. Print ops/Warehouse associate 12/2014- 5/2015 assemble letters and sort mail so that recall letters can be shipped. Also assemble fulfillment kits for clients in a production environment and ship them.Sure Tech3.lab associate seasonal 5/2015-10/2015 check in soil samples and log them in manually and into the computer. Also separated the samples to go into the dryer to dry out in order to be tested.Bellduffens Laboratory4.Lab associate TINTER 10/2015- 2/2016 lab uv and tint lenses according to prescription orders. I also edged the glades and fitted them in a machine that cut them and we sized them into the frames.Visiting Angels-HHA CaregiverJan.2015 to June 2015Go to client's/residents home and assist them with things like medication reminders, light housekeeping, meal prep, doctor appointments, bathing and errands. Also communicate with family with daily log sheets and reporting any changes or incidents to facility. We also transported clients to appointments and transferred them as needed in and out of wheelchairs as needed.AnthemCustomer Service Rep.Jan 21 to May 7 2014Answer inbound calls about Medicaid/ health insurance services, payments, benefits and eligibility. We also put information into the system about fraud breach that took place to inform customers their information had been stolen and offered free identity protection. We also had to schedule transportation ride to appointments for clients as needed. StericycleCall center agentJune 14 to Dec. 18 2013Take inbound calls about company recalls on product such as dehumidifiers. Also make outgoing calls to companies or drug stores to inform them about recalls on pharmaceutical products an help them return items. We also processed payments and generated refund checks into the computer data base.Interactions-Intent Analyst Call Center AgentMarch 2012 to Oct. 2012Direct inbound calls where they needed to go for customers trying to book flights, hotels, vacation rentals, and getaways. had to type 45 wpm your mistakes were monitored and u got a bonus depending on how accurate you are.WalmartStock, Customer Service Dec 13 to April 27 2012I stocked shelves overnight and helped assist customers as needed. Baker & Taylorrf scanner, team lead, picker, packer, shipping Indianapolis, IN March 2011 to November 2011we stickered books, i worked so hard to stay on top of our quota i moved my way up to a Team Lead. I had to watch over my line which consisted of 20-30 people i had to scan and stack boxes to keep work for my line. i became so familiar with things i began to help wherever they needed me to. I also picked packages and boxesto keep available work which consisted of labeling the box and putting it on the conveyor . Last department i worked was shipping, we taped and palletized boxed. KFCcashier Indianapolis, INI was responsible for putting orders in and packing orders in a reasonable time. i received employee of themonth for my performance.McGivney Health Caredietary/ housekeeping/ laundry Carmel, INJanuary 2009 to September 2009i was responsible for helping the cook prep. and serve food based on residents diet, I also had to clean the dining room and facility daily as well as laundry. EducationLawrence Central High schoolGraduated 2012Indianapolis, IN, United States |
