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OBJECTIVESenior customer service professional with Street Address -years background in the customer service/ call center industry. I have broad knowledge of computers, windows xp products and services. I'm interested in pursuing a customer service call center position.WORK EXPERIENCEProfessional Customer Services RepresentativeFebruary 2016 - January 2019Aerotek, Inc. 5150 Denver, Comaking outbound calls from various customer service agencies from cable TV to internet to Direct TvComputer skills Excel Microsoft word,Telemarketing Outbound AnalystApril 2014 - January 2016Discovery Research Group of Utah Inc. 14210 e 4th ave aurora, comaking outbound calls to respondent to do surveys over the phoneTelephone Sales RepresentativeJune 2013 - March 2014Empereon Marketing, LLC Aurora, ColoradoTelecommunications ServicesWorking in a busy call center making outbound calls to customer to sale tv, internet, and phone services to customer.Telemarketing Outbound AnalystMay 2012 - May 2013Metro News S.L. Wheatridge,CoTelecommunications ServicesMaking outbound calls to Charter, and Cox cable customers to upscale them on different product and services like internet, home phone service and cable tv services.Telemarketing Outbound AnalystMarch 2011 - May 2012Discovery Research Group of Utah Inc. Aurora, ColoradoOther/Not ClassifiedMaking outbound calls to homeowners to do survey's over the phone.Customer ServiceFebruary 2006 - March 2008Time Warner Cable Englewood, ColoradoWORKING IN CALL CENTER TAKING INBOUND CALLS FROM TIME WARNER CABLE, INTERNET & PHONE CUSTOMER. ANSWERING BILLING QUESTION ADDING NEW SERVICES TO CUSTOMER ACCOUNTS ALSO UPGRADING CUSTOMER ACCOUNTS & TAKING PAYMENTS .Cashier/ClerkFebruary 2004 - May 2006Target Corporation Glendale, ColoradoRetailWorking as cashier for retail store.Also recorded prices and department subtotaled taxable items and totaled purchases on cash register. Collected cash, checks and charged payments from customers and made change for cash transactions.Customer Service RepresentativeOctober 2004 - May 2005The Denver Newspaper Agency LLP Denver, ColoradoAdvertising and PR ServicesTaken inbound calls for newspaper subscribes answering question about customer bills, taken payments for subscribes and canceling customer paper while they where on vacation.Customer Service RepresentativeJune 2002 - January 2004Comcast Corporation Inc. Denver, ColoradoInternet ServicesWorking in a call center taken inbound calls for cable customers. Duties included setup new service for new customers, taken payments, ordering pay per view items. & also billingCustomer Service RepresentativeOctober 2000 - December 2002MCI WorldCom Communications, Inc. 600 S Mississippi stTelecommunications ServicesTaken inbound calls for local and long distance customer. Setup new phone services for new customer.EDUCATIONHigh School or equivalent,September 1985 - May 1989Kennedy High School Lakewood, ColoradoTake basic classes and got my DiplomaSKILLSCall CenterExpertSales & MarketingIntermediateLANGUAGESEnglishFluentREFERENCESJim MontanaHead Supervisor, Metro News S.L.PHONE NUMBER AVAILABLEProfessionalJudy HomesHomemakerPHONE NUMBER AVAILABLEPersonalTracy DavisCNAPHONE NUMBER AVAILABLEProfessional