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Click here or scroll down to respond to this candidatePHONE NUMBER AVAILABLEEMAIL AVAILABLEwww.atemlefac.comStreet Address 9th ave cir sC O N T A C T P R O F I L ES K I L L SE D U C A T I O NW O R K E X P E R I E N C Escripting with pythonLinux and windowCommunication and CollaborationMySQL.Electrical engineeringUniversity of buea2011 2015Help Desks support/Network AdminSmarTechInstall and configure computer systems, servers,and network equipment. Monitoring systemresources, performing backups, applying softwareupdates and patches, and troubleshooting anytechnical issues that ariseResponsible for installing and deploying networkinfrastructure, including routers, switches, firewalls, and wireless access points as well as ensuring aproper connectivity and integration betweennetwork devices.Monitor network performance, traffic, and security to identify and resolve issues proactively by using network monitoring tools to analyze network traffic, diagnose problems, and optimize networkperformanceDesign and configure computer networks to meetthe organization's requirements. This includesdetermining network topology, IP addressingschemes, network protocols, and networkequipment selectionImplement and maintain network securitymeasures to protect the organization's data andsystems. Such as setting up VPNs (Virtual PrivateNetworks), and access controls to preventunauthorized access and ensure dataconfidentiality.Nov 2021 - Aug 2023I am a motivated solution driven personnel with lots of diverse experiences. Currently a cybersecurity student at Mstate completed courses such as cisco, system maintenance, SQL, Microsoft database, scripting in python, informatic. I am looking forward to positive value. A T E M L E F A C E L V I SS T U D E N TcybersecurtyMstate community college2023- stillTCP/IP protocolsHelp desk SupportAssist in maintaining user accounts, permissions, and access rights to various systems and applications. Follow security protocols and best practices to protect user data and systems from unauthorized access or breaches.Collaborate with other support technicians, IT teams, and vendors to resolve complex technical issuesIdentify and diagnose hardware, software, and network problems reported by users.Provide step-by-step instructions or guidance to users to resolve their technical problems. Respond to user inquiries and requests in a professional and courteous manner and maintainReceive and log incoming incident tickets or calls, prioritize them based on severity and impact, and manage the ticket queue. Ensure that incidents are resolved within defined service level agreements (SLAs) or escalate to appropriate teams if necessary.Maintain detailed records of user interactions, technical issues, and solutions provided.Assist users with the installation, configuration, and maintenance of computer hardware, software applications, and peripheral devices such as printers, scanners, and routersCiti netjuly 2019-may2021L A N G U A G E SEnglishfrenchCryptography Basics: Learn thefundamentals of cryptographyincluding encryption algorithms,hashing algorithms, and digitalsignatures. Understand howcryptographic protocols are usedto secure communications anddata.Security Tools: Get hands-onexperience with security toolsand utilities used in the industry.This includes antivirus software,firewalls, intrusiondetection/prevention systems(IDS/IPS), and vulnerabilityscanners.Compliance and Regulations:Gain knowledge aboutcybersecurity complianceframeworks and regulationssuch as GDPR, HIPAA, PCI DSS,and NIST CybersecurityFramework. Understand therequirements and implications ofthese regulations fororganizations |
