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Click here or scroll down to respond to this candidateCandidate's Name
Street Address EMAIL AVAILABLE PHONE NUMBER AVAILABLESUMMARYExperienced Buyer with strong leadership and relationship-building skills; who is enthusiastic, organized, and personable. Capable of assuming a variety of tasks while maintaining compliance to corporate work instructions and Government FAR and DFAR regulations. Procurement and Account management experience possessing the skills to work independently or in a team environment.CORE SKILLS & ABILITIESSupplier Performance and On-time deliveryCost Reduction and Supply Chain SavingsExcellent Negotiation SkillsERP, MRP System UtilizationFlexible, Able to Shift Changing PrioritiesQuickly Learn & Master New SkillsPolicy/Program Development and ComplianceExcellent Communication SkillsEXPERIENCEBUYER 3 - GENERAL DYNAMICS - OTSGARLAND, TXCarry out responsibilities in accordance with the organization's SOIs and applicable laws and Govt FAR and DFAR Regulations. Proficient in Microsoft Office applications including Word, Excel, Power Point and Outlook. Familiar with MRP applications (CIMA). Consistently demonstrate persistence to overcome obstacles. Ability to Align work with strategic goals Adaptability to constantly changing conditions and the ability to realign priorities. Possesses the ability to be efficient in a fast-paced ever-changing environment. The ability to solve complex problems and exercise independent judgment. Recruits and maintains suppliers that provide high quality products and services while maintaining the highest code of ethics and conduct. Prepare and review contracts, bids, proposals, and vendor agreements for legal correctness, price, and acceptability of items to specifications. Negotiate complex requests for equipment, supplies, and services from suppliers and subcontractors. Since 2017 Supply Chain savings of over 1.5 million dollars and over 16,000 purchase orders released.SALES SPECIALIST II - GENERAL DYNAMICS - OTSSales specialist with a history of exceeding both employer and customer expectation. Territory Management & Customer Support. Duties include but not limited to: processing Requests for Quote and sending formal quote letters. Administer customer purchase orders, ensuring they match the formal quote. Build the Sales Order including: Purchase order, Contract Acceptance (Contract Review), Quote, GPR, Schedule (RFD) and relevant customer correspondence according to corporate SOI. Manages all aspects of the Sales Order including, change orders, cancellations, delivery issues, quality issues and processes changes as necessary. Consult with Quality and Engineering as needed for drawing or specification revisions. Coordinate with Production Control/Planning to ensure delivery schedules can be met. Communicate any delay information to customer, working to ensure recovery schedule is equitable to both customer and company. Attend weekly meetings for familiarization of part location and status. Extensive use of CIMA, Internet, and Customer Portals.SENIOR CUSTOMER RELATIONS SPECIALIST AMERICAN AIRLINESIn partnership with the Global Sales Team to help retain AAs top global and CRM1 account customers, through personalized service and superior problem resolution. Reduce and control expenses by providing compensation that was equitable to both company and customer. Support cross functional initiatives to achieve a lower write-back percentage, thereby reducing man power costs. Strengthen the companys business by retaining the top1% revenue producing business customers. Coach and mentor new staff to ensure smooth adoption of our Global Sales liaison program. Partnership with the Specialty Sales team ensuring we met the goals of our Government Contract business customers. Consistently exceeded company objectives.SUPERVISOR OF AREA RESERVATIONS TRANS WORLD AIRLINESREORGANIZATION OF THE CUSTOMER CARE CALL CENTER. IMPLEMENTATION OF NEW POLICIES AND PROCEDURES INCLUDING; IMPROVED AGENT PRODUCTIVITY AND SERVICE LEVEL QUALITY. IMPROVED MANPOWER AVAILABILITY, WORK STATUS AND STAFFING. OPTIMIZED COMMUNICATION BETWEEN CALL CENTER AGENTS AND EMPLOYEES IN CHARGE. CORPORATE COMPLIANCE WITH UNION AND LOCAL WORK RULES AND REGULATIONS THROUGH AGGRESSIVE DISCIPLINARY ACTION. ONGOING TRAINING, COACHING AND MENTORING OF NEW PROCESSES TO ENSURE OPTIMUM AGENT PERFORMANCE AND PRODUCTIVITY. CONTINUE TO DEVELOP STRONG LEADERSHIP SKILLS, FOCUSING ON THE ABILITY TO MAINTAIN A PRODUCTIVE WORK ENVIRONMENT. TRAINED COACHED AND MENTORED A TEAM OF 80 UNIONIZED WORKERS ENSURING A SMOOTH ADOPTION OF OUR NEW PROGRAMS.SENIOR CUSTOMER RELATIONS MANAGER TRANS WORLD AIRLINESRespond to customer service issues on behalf of the president, CEO and senior executives of TWA. Extensive time management and decision-making skills. Use of industry knowledge to provide prompt and fair resolution of customer concerns. Strong leadership skills enabling a productive relationship with the senior executive staff. Industry knowledge included government compliance; American Disabilities Act, Safety, Tariffs, Conditions of Carriage, Limits of Liability and Department of Transportation mandates.Certified by the Forum Corporation as a Lead Facilitator. Administered TWAs Business Mission and Customer Mission workshops system wide; focusing on our unique brand promise and emphasizing the importance of customer service and customer retention.MILITARY SERVICEUnited States Navy NAS Meridian, MS; NAS Oceana, VA; NAS Norfolk, VA - Rate: Aviation Machinists Mate: Plane Captain, Aircrew.COMMUNITY SERVICEState Coordinator American Bullmastiff Association Rescue Service, Bullmastiff Rescuers, Inc. Blue Lion Rescue. Certified Volunteer Red Rover Responders, Animal Emergency Response Team, and Animal Rescue Corps.Sky Ball Hosted by Airpower Foundation: Sponsored by American Airlines and Bell Helicopter. Honoring Military Heros past and present.TRAINING AND EDUCATIONHI Q Course - HIFCE Human Intelligence Customer Engagement Program Supply Chain Sharks CourseSmart Negotiator CourseEffective Communication CourseHow to Deal with Difficult People Course |
