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Click here or scroll down to respond to this candidateCandidate's Name
Street Address Kristy Ln, Harrisburg, PA 17PHONE NUMBER AVAILABLE EMAIL AVAILABLEAccomplished and energetic professional with exceptional sales/management experience and a penchant for surpassing organizational expectations. Committed to beginning healthcare career via administrative support positions with a proven medical company.Motivated leader with strong organizational and prioritization abilities and keen market analysis, inventory reporting and customer relations skills.Goal-oriented as a customer service representative, dedicated to ensuring complete customer satisfaction and driving business goals.Expertly manage all front-office duties, organizing and prioritizing tasks in order to complete simultaneous projects within deadlines.EDUCATION / MEDICAL ADMINISTRATIVE SKILLSUltimate Medical AcademyHealth Sciences Medical Administrative Assistant Associate of Science Degree, March,2017Diploma Medical Administrative Assistant, 2016Electronic Health Records Intro. to ICD-10-CM Coding EHR / EMRMedical Transcription Medical Administrative Assistant Office AccountingMedical Terminology Medical Laws & Ethics Patient RegistrationPrinciples of Management Patient Processing Medical BillingMedical Records Management Physiology for Medical Office HIPAA ComplianceAnatomy & Physiology Release of Information Greenway30 credits towards BA degreeRigorously constructed architectural drawings to develop three-dimensional thinking and communication skills. Use line and composition techniques to articulate details that reinforce the building design and help you communicate design intent. Social media strategies, marketing essentials, presenting presentation for design, creating 3D models of building lay out.Major skills in math (college math, algebra, converging, architect scales.EMPLOYMENT HISTORYINNOVATIVE GATEWAY TALENT LLCTULARAYSeptember 2022- Present Act as an on-site liaison between department staff and contractors to provide oversight and ensure compliance with our MIPPA contract. Act as an on-site liaison between department staff and contractors to support the operational and oversight efforts and activities involved in the LIFE/IEB Pilot. Act as an on-site liaison between LIFE providers, D-SNP Plans, OLTL and other department entities such as OIM and BDCM to resolve outstanding issues. Act as an on-site liaison between LIFE providers, D-SNP Plans, OLTL and other department entities to serve as the Divisions Docushare administrator. Prioritize, review, analyze and report on LIFE/IEB Pilot outcome data. Prioritize the review of D-SNP contract requirement submissions and correspondence. Provide recommendations on program and process improvements. Ensure that providers submit accurate and timely reports. Prepare written correspondence including emails and letters for providers, other Bureaus, and other business partners. Must have the ability to effectively communicate information to others. Attend meetings and workgroups as needed. Coordinate and facilitate meetings and workgroups as needed.Benecard Service Inc (Prescription Benefits facilitator)March 2018-August 2022Assist with clinical reviewsMeet daily, monthly and annual performance objectives.Ability to provide oversight and lead team to meet day to day operational objectivesAnswer inbound phone calls and/or make outbound phone calls as needed.Be proactive by reporting any repeat complications that may be occurring because of systems, policies, or technological deficienciesMember Services Representative answers incoming member, client, and broker calls, acts as dedicated representative for their assigned clients regarding general plan inquiries, provides quality control aspect to all Benecard Services client eligibilityadvised of member materials (member profiles, warning/max cap letters, proof of coverage letters).Obtain addresses and resend returned mail.Research and respond to point of sale issues, DMR, EOB, member profile requests, etc.Support and respond to member portal website issues (how to retrieve forms, assistance with registering/logging in, refilling mail order medications, assistance with mail order, etc.).Respond to general client/member plan design inquiries and service issues.Serve as backup eligibility processing center in event NVA eligibility dept is unable to process.Reporting of NVA eligibility errors to ensure performance guarantees are satisfiedKnowledge of Outlook, Excel and WordKnowledge of SharePoint and MS TeamsConduent (penndot)Inbound CSR July 2017- February 2018Task include taking an 150 calls a dayManaging large amounts of inbound and a few outbound calls in a timely manner.Identifying customers needs, clearly information and researching every issue and providing solution or more information regarding the reason for the call.Customer where all who live and PA with road fix problem, roadkill removals and mainly driver and exam questions. Also, those who ever drove through the state and broke the law.Assist with recover of suspended license, id renewals, cdl requirements, fines, cost by guiding them .Providing information on who to call, hours and cost.Acceptance NowSales Manager August 2014 July 2017Gained/utilize advanced computer knowledge to handle numerous daily duties, including payroll functions, maintain timekeeping information and processing/submitting payroll.Manage a multi-line phone system, acting as an effective first point of contact with the public.Collect/deposit money into accounts, disburse funds from cash accounts to pay bills/invoices, maintain collection/disbursement records and ensure accounts are balanced.Effectively train/assist staff with a host of daily efforts to increase productivity.Aaron Sales & LeaseCustomer Service Representative August 2012 July 2014Provided exceptional customer service, including answering questions and providing instructions regarding claims and referrals.Organized/produced detailed office and warehouse records, using computers to enter, access, search, and retrieve a variety of data.Maintained accurate records of customer interactions/transactions, recording details of inquiries, complaints and comments, as well as actions taken.Assess marketing potential of new and existing store locations, considering statistics and expenditures.C&J Auto SalesMessenger / Office Clerk February 2012 March 2014Efficiently and accurately handled all daily front-office functions in support of company objectives.Maintained communication with peers and senior leadership, helping to promote opportunities for cooperation/collaboration.Ensured the seamless transmission of key information throughout all levels of the organization.Represented organization well as initial liaison between company and public via phone and in person. |
