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Click here or scroll down to respond to this candidateCandidate's Name
Chesapeake, VA PHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYExtensive knowledge and experience in almost all areas and operations of a Regional Distribution Center. My current position as Merge Operator has tied together all of my past experience in other areas, and has improved my leadership skills and warehouse knowledge. Skills include: Customer Service Relationship Building Data Management Critical Thinking Conflict Resolution Optimal Time Management Effective Leadership.EXPERIENCEMerge Operator Dollar Tree, Chesapeake, VA1998 - PRESENTMonitor and maintain documents and spreadsheets through word and excel.Communicate effectively with warehouse managers through email and phone to maintain quality, productivity and efficiency.Continually keep an open dialogue with Maintenance and Process Flow Control associates through radio and phone to maintain safety, quality, and efficiency.Inform all warehouse associates of break times and hourly warehouse productivity trends through a public address system to maintain efficiency and promote productivity.Repair and maintain equipment through problem identification and resolution.Assist with customer requests and answer questions to improve satisfaction.Crew Trainer McDonalds, Chesapeake, VA1997-2006Instructed new team members on correct procedures for operations.Provided constructive feedback and one-on-one coaching to employees.Stayed up to date on requirements of all team positions to optimize training.Developed and implemented strategies to enhance team performance, improve processes and boost results.Guided trainees to boost safety and inventory waste management to meet pre-established business thresholds for operation.Provided written evaluations of employee performance to management.Documented performance, safety and customer service needs to improve operations.Kept training materials updated with regulatory, procedural or policy changes.Assisted in hiring crew members to expedite on-boarding process.Explained goals and expectations required of trainees.Kept restaurant lobby, front counter and restrooms neat and clean throughout shift.Organized and restocked supplies to support operations and team productivity.Interacted pleasantly with guests to deliver quality customer service.Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.Demonstrated proper food safety practices by accurately completing quality control checklist.Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.Maintained safe food handling practices to prevent germ spread.Warehouseman Esprit Decor, Chesapeake, VA1994-1998Received deliveries, scanned packages and updated orders in internal database.Updated inventory and production information using warehouse management systems and scanner guns.Transported materials and pallets between areas.Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.Recognized defective material and reported issues to management.Protected company inventory by maintaining and organizing storage areas.Preserved safe work environment by maintaining clean workstations and pallet area.Operated forklifts to securely move boxes and packages from inventory to delivery area.Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.Prepared and completed warehouse orders for delivery to fit-up stations and dock locations.Assistant Foreman Design Landscaping, Chesapeake, VA1992-1994Assisted clients with development of long-term landscape plans and strategies.Identified tools, machinery and personnel required for projects and properly managed resources.Educated clients on proper lawn and plant care, giving details on appropriate watering and fertilization.Communicated with clients to provide price quotes, discuss design needs and schedule work.Instructed team members in groundskeeping practices, lawn cultivation, pruning and grounds design.Assessed soil and landscape conditions, selecting appropriate plants, trees and shrubs for projects.Enforced safety protocols for projects to minimize equipment accidents and personnel injuries.Trained personnel on irrigation, pest control and planting techniques to promote landscaping skills.Supervised landscaping teams, prioritizing tasks and giving feedback for quality control.Delegated tasks to workers daily, taking into account personal skill levels, daily targets and necessary condition adaptations.Supervised team member performance to meet client deadlines and requirements.Reviewed landscape project tasks, determining budgets and timelines for completion.Managed supply inventory and assigned replenishment to team members.EDUCATIONGreat Bridge High School Chesapeake, VA1991AWARDS |
