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Click here or scroll down to respond to this candidateCandidate's Name
Customer Service and Medical SecretaryIrving, TX Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEA positive position in the Healthcare and Customer Service Field, with future advancement.Authorized to work in the US for any employerWork ExperienceCustomer Service RepresentativeGreat Call/Best Buy Heath - San Antonio, TXApril 2020 to September 2023Assistance with Cell Phones and Health Devices for the elderly. Providing and educating customers withgiving technical support when needed. Taking Payments order's of new phones . I am also a great teamplayer to helps my peers when needed for assistance. Bringing a peace of mind to the elderly knowingI am making a difference.Customer Service RepresentativeVictory Capital Management (temp) - San Antonio, TXAugust 2020 to December 2020Inbound and Outbound calls to member"s regarding there Mutual Funds. Buying/sales an exchange offunds. Updating information for members with providing info of different funds to members. Given creditwhen needed an sending paperwork when needed.Providing all around customer service of Funds thatwas asked to do.Asset Recovery SpecialistAir Force Federal Credit Union - San Antonio, TXDecember 2019 to February 2020Resolving issues for customer's with getting Bank accounts an Credit cards back into good standing byproviding payment options to customer's. Also setting up payment option for customer's behind on carnotes an repossessions.Senior Custom Service CollectionsKohls - San Antonio, TXSeptember 2014 to September 2019 Top Performer in Collections with integrity and great attitude, being a team player and building rapportwith customer's. Assisting with floor assistance with new hire's out of training, very knowledgeable of all departments. Mentor my peer's when needed and exceptional communication skills in de-escalating issue's withcustomer's.Financial AdvisorJPMorgan Chase - San Antonio, TXDecember 2012 to April 2014 Taking Inbound calls to assist all cardmember's with full details of the accounts needed. ProvidingFinancial Assistance for Cardmember's best needs. Assisting customer's with Southwest Credit Card issue's, and de-escalating issue's when needed.Proactive Solutions Rep.Sears Holdings Corporation - San Antonio, TXMay 2005 to December 2012 Teleservice Agent Top Performer in Sales, Scheduling service, Verifying customer personal information. Third Party Agent Mentoring, Floor Assistant, Transition Coach, Performed all monitoring of calls, Peercoaching, Answering agent questions, and full manager capabilities. Repair Proactive Solutions- Escalated department, Assist customer's with providing feedback, Findingresolution for customer concerns, ability to de-escalate customer's and avid advocate for all customer's,very productive and team player.Customer Service RepresentativeMetro News - San Antonio, TXFebruary 2004 to May 2005 Customer service representative- Outbound sales, and ranked top performer with ability to assist mypeer's in sales.Csutomer Service RepresentativeWest Telemarketing - San Antonio, TXMarch 2003 to February 2004 Provided customer service to customer's activating cell phones for Cricket Service.Front Desk ReceptionistHampton Inn and Hampton Inn & Suites - San Antonio, TXApril 2002 to September 2002 Customer information and reservationist, guest services, Credit Card Verification, also assisted inlaundry when needed.Medical BillerSouth Texas Center for Pediatric Care - San Antonio, TXJanuary 2001 to January 2002 Medical Billing clerk for three of five medical offices, billing insurance companies using HCFA 1500claims forms, Insurance verification, Letter correspondence with patients and doctors, preparedappeals for payment with Medicaid. Input data of patients seen for the day and coding for billing.EducationMedical Biller and Scretary in MedicalCareer Point College - San Antonio, TXSkills Typing 40 wpm, coding and icd-9, data entry,medical terminology, compute skills (2 years) Customer Service CSR Call Center Customer Support Customer Care Outbound Sales Medical Billing Medical Scheduling Telemarketing Insurance Verification Cold Calling Salesforce Problem-solving Flexibility Team Work Reliability Medical Records Medical Office Experience Medical Coding CPT Coding |
