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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLE Federal Way, WA PHONE NUMBER AVAILABLE COLLECTIONS SPECIALISTCivil/Medical Services Account/Patient Services Administration Expertise Dynamic civil debt collection specialist offers over 7 years of successful collections specialist expertise with a strong financial litigation background; delivering high quality work; emphasizing excellence in customer negotiation and escalation as detail-oriented employee and supervisor. Word, Excel, PowerPoint, Patient Scheduling, Payment Follow-up Training and Certifications:Accounting (Acct) 101 Gen Acct 120 Business Management 220 Billing/Collection Specialist Certificate Completed Jul 2000 Paralegal Certificate. Completed Jan 2006 Central Accounting Officer Course Certificate Completed Jul 1996 PROFESSIONAL EXPERIENCEConsumer Direct Care Network 11/15/21 to 06/20/22 Administration Coordinator 40 hours per week Responsible for handling customer service, including outbound phone calls, emails, messages, and/or chats. Coordinated and managed daily intake and referral processes to ensure positive business growth and development. Processed client and attendant enrollment paperwork. Coordinated authorization processes and met general customer service objectives to ensure positive business growth and development. Handled specialized tasks and/or projects as assigned. Responsible for behaving in a manner that will promote cohesiveness in the office environment, as well as supporting day-to-day operations, and client advocacy. Too many of my coworkers were getting COVID19.Total Wine & More, Federal Way, WA 98003 06/01/18 to 03/18/20 Cashier (Front End Team Member) Part-Time 15 hours per week Self -quarantine because of COVID19 per Doctor's letter Delivered exceptional customer service by greeting and establishing a rapport with customers while informing them of Total Wine & more products and services. Direct customers to and through checkout lanes to minimize register lines. Processed transactions efficiently, including unloading carts, placing products on the belt, and bagging/boxing/loading packages. Verified customer identification and adhered to all minor policies. Accurately handled cash, checks, credit cards, travelers' checks, gift cards, and coupons. Balanced a register drawer. Proactively approached customers to identify their needs, providing recommendations that connect them to the right product. Assisted with stocking and maintaining inventory levels; communicated any inventory issues/concerns to leadership. Maintained store safety standards.Department Social & Health Services (DSHS), Home & Community Services 40 hours per week 11/01/12 to 04/15/15 Financial Services Specialist 2 40 hours per week Planned, developed, and provided Long-Term Care (LTC) services for persons with disabilities and the elderly who may need state funds (Medicaid) to help pay for them. Each month determined 100 expedited cases for eligibility. Analyzed written and oral information during the interview; obtained and reviewed necessary data documentation and verification for each program of assistance as it relates to the recipients specific circumstances. Established eligibility for financial, medical, and food assistance and then issues benefits when appropriate. Met with customers to determine if they qualified for LTC. Explained program requirements and if services were available. Referred clients to both mandatory and optional services and to other agencies as required. Processed applications and issued benefits (if eligible). Maintained an ongoing caseload of 600. Used interpreters when appropriate.Department of Justice, United States Attorneys Office, Financial Litigation Agent, GS-0986-8(RETIRED) 40 hours per week 07/01/02 07/09/09 RETIRED Processed each month over 500 difficult and complex civil debt collection claims referred from agencies and emanating from criminal judgment and commitment (J&C) orders. Efficiently each month researched over 1,000 hidden assets of debtors for debt payment. Proficiently provided each month with over 1,000 pieces of legal research and documentation in support of debt collection litigation for civil and criminal crimes. Actively maintained over five comprehensive databases of all necessary information on debtors owing money to the Federal Government. Recommended and prepared changes to letters sent to defendants. Encouraged and trained new employees. Collected over $4,000,000 from one company. Honored five cash awards for outstanding collections. Madigan Army Medical Center (MAMC), Medical Services Account, Patient Admin Billing & Collection Technician, GS-0503-05 40 hours per week 01/00 07/02 Responsible for processing over 300 broad ranges of claims, including billing and collection for civilians-in-emergency. Effectively determining eligibility for care, the appropriate mode of collection, primary payee, appropriate cost of service, and billing documentation. Actively served as a liaison with the DSHS, the State of Washington Department of Labor & Industry, and private insurance carriers, providing information on new billing methods and rules. Successfully developed new collection strategies in support of overall company objectives. Consistently ensured coding is performed in a manner that allows proper data input into the computer system. Processed over 100 daily and 1,000 monthly invoices and receipts attached supplemental documents and kept informational notes. Honored two cash awards for outstanding customer service. Madigan Army Medical Center Adult Primary Care Clinic, Fort Lewis, WA 05/98 1/00 Patient Service Representative: Performed clerical functions as part of Adult Primary Care Team Supporting an identified group of physicians and patients. Greeted/registered and checked-in patients upon arrival in a courteous and respectful manner. Assisted members of the care team by processing all forms, business messages, and referrals. Performed a variety of clerical duties including mailing, logging, copying, retrieving information, faxing, and operating standard office equipment. Processed referral orders and/or pre-authorizations. Coordinated appointments and ancillary services. Scheduled appointments with 95% accuracy. Coordinates patient instructional/educational activities. Registering clients, requesting financial and insurance information, verifying insurance coverage, calculating fees, collecting payments, and scheduling appointments Career Overview:Program Support Assistant: Dept of Environmental Science, Industrial Hygiene Division, Landustl Army For Germany PHONE NUMBER AVAILABLE hours per weekSecretary: 21t TAACOM Army Fort, Kaiserslautern, Germany PHONE NUMBER AVAILABLE hours per week Security Assistant: 21st TAACOM Army Fort Kaiserslautern, Germany 1997-1997 40 hours per week Accounting Technician: 26thAFS/RAFP Accounts Payable Unit, Ramstein Air Force Base, Germany 1994- 40 hour per weekChild Support Enforcement Officer: Dept of Social Services, : Dept of Social Services Office, Columbia 19 1993 40 hours weekCorrectional Officer: Richland County Detention Center, Columbia, SC 1984-1987 40 hours per week Inventory Management: U.S. Air Force 1980-1983 40 hours per week |
