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ANDR A COLEMANEMAIL AVAILABLE | PHONE NUMBER AVAILABLE | Wesley Chapel, FL Street Address
Summary
I am a dedicated Administrative Professional skilled in organizing, planning and managing daily clerical needs. I possess a solid background in high-volume office environments focused on delivering exceptional service and operational support. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing workload prioritization, administrative tasks and project needs. I am a highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working efficiently and effectively unsupervised while quickly mastering new skills.Skills
Customer/Employee Relations, 45+ WPM, 10-key (touch), Dictation, Switchboard Operation, Collation, File Management, MS Word, MS Access, MS Excel, MS PowerPoint, Adobe Suite, QuickBooks, SAP, Work Day, Procedure Compliance Retention Program Development Policy and Procedure Writing Human Resources Management Systems Applicant Qualification Employment Data Tracking Employment Recordkeeping New Hire Onboarding Credentialing Audits Practitioner Application Coordination Strategic Planning Business Correspondence Writing Calendar Coordination Payroll Processing Schedule Management Information Management Data Entry Effective Multitasking Customer Engagement and Support Interpersonal Relationships Strong Work Ethic Relationship Building Workflow OptimizationExperience
Envision Physicians Services | (Remote) Horsham , PACredentialing Coordinator II08/2022 - Current Deliver optimal administrative, customer service and case management support Collaborated with physicians to ensure timely completion of hospital applications. Checked applications for missing information and organized all paperwork. Tagged documents according to tiered access thresholds, updating packets, reviewing reports and forwarding items requiring approval or verification. Performed primary source verifications such as criminal histories, licenses and board certifications. Set up NPI numbers for providers and facilities and updated current profile information. Used EW to maintain facility databases containing physician records, files and credentialing documents. Monitoring documentation expiration dates, communicating with correct personnel to submit files prior to expiration.Brooks DeBartolo Collegiate High School | Tampa, FloridaBoard Executive Assistant09/2020 - 07/2022 Supporting the Board of Directors Including - Calendar Reconciliation, Minutes/Agenda Creation Delivered optimal administrative, customer service and case management support. Managed training calendars to inform Board members of upcoming training session topics and dates for state compliance. Updated and implemented administrative and executive support policy changes and monitored effects. Recruited, interviewed and assisted in selection of employees to fill vacant roles. Supported onboarding of new school employees by hosting orientation sessions and compliance training. Coordinated meeting and work schedules for staff teams and executives. Wrote and distributed executive meeting agendas and minutes to department heads and executive team members. Coordinated multiple schedules using online calendaring system. Managed and tracked expenses to meet company budget requirements. Supervised executive and management calendars while allocating tasks to administrative support team for smooth operational flow.Temple Ahavat Shalom | Palm Harbor, FloridaExecutive Assistant11/2018 - 08/2020 Delivered optimal administrative, customer service and case management support. Provided excellent service and attention to customers when face-to-face or through phone conversations. Responded immediately to clients' questions, issues and complaints and found effective solutions when required. Managed external contacts and kept track of periodic communication needed for priority actions. Set up meeting and event logistics for Board members and updated and maintained internal/external calendars. Scheduled and arranged travel and hotel reservations for meetings, conferences and seminars. Issued work schedules, duty assignments and deadlines for office or administrative staff. Sent out frequent telephone or email reminders of scheduled meetings to participants. Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.Natural Health & Wellness Chiropractic | Tampa, FloridaOffice Administrator02/2012 - 03/2018 Delivered optimal administrative, customer service and case management support. Scheduled and followed up on patient appointments, collected and processed patient payments and maintained patient files. Developed effective scheduling processes to achieve production objectives. Protected patients by observing strict HIPAA guidelines. Maintain Ledgers/ Accounts Payable & Accounts Receivable using QuickBooks Supply Maintenance & Ordering for Office / and mobile Chiropractor Visits Eliminated process discrepancies, implementing continuous improvements for scheduling procedures. Scheduling Liaison servicesGunn Law Group | Tampa, FloridaLegal Assistant01/2006 - 07/2008 Delivered optimal administrative, customer service and case management support Drafted motions, briefs, legal complaints, summonses and interrogatories. Liaised between attorney and outside counsel, exchanging information. Completed timely changes and updates to schedules in central scheduling system. Processed closing documents and transactional documents for legal review. Created and updated case management and client account databases. Contacted witnesses and scheduled interviews and evaluations. Filed pleadings and paperwork with court clerk to meet strict deadlines. Responsible for Creating & Editing Attorney to Client Correspondence, Dictation Performed extensive research to prepare for court cases and gathered pertinent case information. Drafted legal complaints, summonses and interrogatories.Education and Training
Human Resources Certification Institute
PHR in Human Resources01/2021AAN | Tallahassee
Notary Public - State of Florida
01/2021Saint Petersburg College | Tarpon Springs
Associate Degree in Business Administration01/2007Countryside High School | Clearwater, Florida
Diploma
01/2002Software Skills
PSP, Travel Coordination, IT Support, Marketing Concepts, Graphics, Web Design, LexisNexis, EmWorks, Kronos Trial Works, TABS II & III, ADP, Citrix, ProWAND, Patent & Trademark Research, Sage Fundraising, Litigation, Intellectual Property, E-Filing, Interviewing, Chaver-Ware, ShulCloud, URJ Web Development, Virtual ProTrain Videography, IT Training, 501c3, Non-Profit, WEBLOT , HSAN, COO, IAAP, SNP,CDL-C, SHRM, PHR Certification, Florida Notary Public (since 2009) |
