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Click here or scroll down to respond to this candidateCandidate's Name
Fredericksburg, VA (Street Address ) 840 - 9216 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLESecurity ClearanceSecretEducationGeorge Mason University Fairfax, VA Bachelor of Science in Business Intelligence Street Address
Germanna Community College Fredericksburg, VA Associates in Liberal Arts 2020 2024Work ExperienceApex Systems Property Management Quantico, VA May 2024 PresentThis section emphasizes I oversight physical assets within the Marine Corps Cybersecurity Group, ensuring adherence to military guidelines, collaborating with vendors, managing budgets, and implementing innovative property management solutions for optimal operational effectiveness.Oversight of property within the Marine Corps Cybersecurity Group designed, configured, customized, and implemented applications to meet specific client business requirements.Collaborated with Solutions Architects and Business Analysts to translate business outcomes into effective solution designs.Cultivated productive collaborations with property vendors and contractors, efficiently coordinating maintenance, renovations, and security measures to uphold asset integrity.Supported data migration activities from legacy systems, ensuring accuracy and consistency.Assisted in integrating systems with other platforms to create seamless processes.Created detailed documentation of configurations, customizations, and data schemas.Conducted thorough testing to validate functionality and user experience.Supported end-user training to ensure smooth adoption of implemented solutions.Assisted in change management efforts, addressing inquiries and resolving issues promptly.Troubleshot and resolved technical issues related to implementations.Apex Systems Information Technology Asset Management (ITAM) Quantico, VA June 2023 May 2024This section emphasizes my key achievements and skills in Information Technology Asset Management at Apex Systems, showcasing my strategic documentation, systems analysis, cybersecurity awareness, data optimization, and adherence to procedural standards.Developed and maintained comprehensive IT Asset Management Standard Operating Procedures manual, ensuring procedural consistency and compliance.Conducted extensive systems analysis and optimized data related to software licenses, hardware inventory, and asset utilization, achieving an 80% reduction in redundant data.Monitored software licenses, renewals, and compliance, and optimized software usage to minimize costs through normalization and reconciliation.Tracked hardware inventory, including servers, workstations, laptops, and peripherals, and coordinated procurement, deployment, and disposal of hardware assets.Maintained accurate records of software licenses, hardware devices, and related assets, regularly updating asset databases and tracking systems.Assisted with asset lifecycle stages, including acquisition, deployment, maintenance, and retirement, ensuring efficient utilization and compliance with security protocols.Provided high-level support to internal customers, responding to ticket requests and incidents, and assisting end-users with asset-related inquiries, troubleshooting, and training.Collaborated with cross-functional teams to enhance ITAM practices, identifying trends, risks, and opportunities related to asset management.Participated in audits to verify compliance with organizational and regulatory standards, presenting findings and recommendations to senior management for process improvements.Pandora Jewelry Assistant Manager Spotsylvania, VA Aug 2021 Aug 2021This section highlights my key accomplishments and skills during my role as an Assistant Manager at Pandora Jewelry, showcasing my expertise in data analysis, strategic initiatives, financial management, leadership, and my ability to drive positive results.Utilized data analysis skills to reconcile order costs, resulting in a 20% reduction in discrepancies.Applied targeted promotions and membership offerings to enhance cost efficiency.Initiated a credit card usage initiative, achieving a 5% month-over-month increase in sign-ups.Acquired 40 new accounts, showcasing effective leadership and growth strategy development.Established standardized financial protocols for cash drawer accounting, ensuring accurate reporting and control of 100% of cash transactions.Contributed to financial transparency and compliance with established accounting standards.Recognized for achievements and promoted to assistant manager within a remarkable 9-month timeframe.Demonstrated exceptional skills and contributions leading to career advancement.Implemented strategies to enhance operational efficiency and financial control.Played a key role in maintaining accurate financial records and contributing to overall business success.Military ExperienceU.S. Army E5 Sergeant Team Leader Combat Engineer Fredericksburg, VA Oct 2017 Dec 2023This section highlights my accomplishments and skills as a Team Leader Combat Engineer, showcasing my leadership, training, technological implementation, and operational efficiency capabilities as an E5 Sergeant.Orchestrated a team performance development program, achieving a notable 15% improvement in employee satisfaction rates.Led a team of 20 soldiers, increasing overall productivity by 10%.Designed and executed a rigorous training program, resulting in 100% certification for all critical tasks within the team.Significantly decreased operational errors by 40%, showcasing a commitment to excellence and mission readiness.Implemented new software to track vehicle and equipment usage, optimizing the maintenance process.Reduced downtime due to repairs by an impressive 20%, demonstrating innovative problem-solving skills.Served as an E5 Sergeant, providing leadership in combat engineering and operational efficiency.Contributed to the overall success of the team through effective leadership and strategic initiatives.Communicated effectively with team members and superiors to ensure mission objectives were met.Collaborated with cross-functional teams to address operational challenges and streamline processes.Demonstrated a commitment to continuous improvement and mission readiness through innovative solutions and training programs.U.S. Army E5 Sergeant Information Specialist Kenya, Africa Jan 2022 - Sep 2022This section emphasizes my achievements and skills as an Information Specialist in Kenya, showcasing my leadership, strategic planning, problem-solving, collaboration, and system implementation abilities as an E5 Sergeant.Developed and executed a disposal plan for outdated equipment, generating an impressive $1.5M in revenue through strategic sales and recycling efforts.Collaborated with cross-functional teams to identify and address underlying issues causing high volumes of customer inquiries.Achieved a 15% decrease in overall inquiry volume, demonstrating effective problem-solving and collaboration skills.Implemented and managed a new system for documenting customer interactions.Resulted in a remarkable 70% increase in accuracy within the prescribed turnaround time, showcasing efficiency and attention to detail.Served as an E5 Sergeant, leading initiatives that contributed to operational excellence and mission success.Applied data analysis skills to assess equipment value and optimize disposal processes.Prepared comprehensive reports to communicate financial outcomes, mission impact, and system performance.Implemented streamlined processes for equipment disposal and customer interaction documentation.Contributed to increased efficiency and accuracy, reflecting a commitment to continuous improvement.U.S. Army E5 Sergeant Logistics Specialist Djibouti, Africa Jan 2022 - Sep 2022This section emphasizes my key achievements and skills as a Logistics Specialist in Djibouti, showcasing my leadership, customer service excellence, operational coordination, and asset management capabilities as an E5 Sergeant.Coordinated and planned day-to-day operations and logistical support.Facilitated smooth information exchange between the Operations Officer and 150 staff members, contributing to efficient mission execution.Addressed over 500 customer queries per day through various channels (phone, chat, and email).Achieved an exceptional 95% resolution rate, exceeding quality expectations by 20% and showcasing strong customer service skills.Prepared 200+ government assets for fixed asset conversions and transfers.Resulted in error-free accounting records, enabling an impressive 85% efficiency rate with internal audits.Served as an E5 Sergeant, providing leadership in logistics and operational efficiency.Effectively communicated with diverse stakeholders to ensure seamless logistics operations.Collaborated with internal teams to address operational challenges and streamline processes.Maintained high-quality standards in customer service, contributing to exceeding resolution rate expectations.Ensured error-free accounting records for government assets, leading to successful internal audits.Professional Certifications & TrainingConsolidated Memorandum Receipt (CMR) (2023)Global Combat Support Systems (GCSS) (2023)Defense Property Accountability System (DPAS) (2023)United States Marine Corps (USMC) Enterprise-Information Technology Service Management (E-ITMS) Smart Reporting Building Reports (2023)USMC E-ITMS Service Asset and Configuration Management (SACM) Viewer Computer-Based Training (CBT) (2023)USMC E-ITSM SACM User (2023)USMC E-ITSM SACM Administrator level (2023)USMC E-ITSM Request Fulfillment Process and Remedy Tool (2023)USMC E-ITSM Remedy Incident Management (2023)USMC E-ITSM Remedy Features and Functionality Overview (2023)USMC E-ITSM Release and Deployment Management (2023)USMC E-ITSM Problem Management Process and Remedy Tool (2023)USMC E-ITSM Knowledge Management Process and Remedy Tool CBT (2023)USMC E-ITSM Change Management Process and Remedy Tool CBT (2023)Cyber Awareness (2023)Derivative Classification (2023)Identifying and Safeguarding Personally Identifiable Information (PII) (2023)Insider Threat Awareness (2023)Phishing and Social Engineering Virtual Communication Awareness (2023) |
