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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLESUMMARYHighly innovative and results-oriented professional with over 10 years of extensive progressive systems experience. Adept at operational management, defining scope, managing resources, tracking and managing deliverables, and establishing industry best practices. Proven ability to effectively manage timelines, budget, and resources with diverse workforce across multiple projects.PROFESSIONAL EXPERIENCEVerizonService Delivery Lead - Linux Operations SupportOct 2019 - PresentEngineering solutions for various projects from inception to completion from an infrastructure perspective using state-of-the-art technology.Implemented process improvements and automation.Created accurate design & build documents to support the project.Provided technical leadership to the operations team that supported 7000+ servers.Installed, configured and maintained Linux operating systems.Monitor/Optimize system performance using various home grown tools and metrics.Applied patches, updates, and security configurations to prevent unauthorized access and vulnerabilities.Ensure data integrity and availability through regular backups and testing of recovery processesDocument incident reports, changes, and system architecture.Decommissioned EOSL infrastructure and hardware.Collaborated with multiple vendors for competitive pricing.Key Achievements:Enhanced system performance through innovative infrastructure solutions.Successfully managed multiple projects with a focus on automation and efficiency.Bank of AmericaProduction Support ManagerNov 2016 Aug 2019Built and managed teams that are vertically aligned to support day to day operations, manage projects including but not limited to infrastructure and application support.Also, managed a fast-paced production services support team responsible for monitoring, troubleshooting, and resolving issues for over 3500 Linux servers.Provided support for internal financial applications and databases in testing, development, and production environments.Key Achievements:Hired and provided adequate training to the resources to be efficient and successful.Improved system reliability and performance through proactive monitoring and issue resolution.HPE/EDS/Sabre/AAInfrastructure Delivery Lead - HPEAug 2008 July 2016Managed a team of Technical Consultants in a 24/7 support environment that included Project managers.Delivered and maintained optimized platforms for flawless service automation.Engaged in direct and continuous interactions with customers for feedback and improvement.Technical Team Lead EDSAug 2000 Aug 2008Led the enterprise infrastructure backup and recovery team supporting AA/Sabre.Responsible for project management, procurement of hardware and software, and team strategy.Designed and implemented a robust backup solution using SUN hardware with Veritas NetBackup.UNIX System Administrator - Sabre/American AirlinesFeb 1996 Aug 2000Supported various flavors of UNIX systems for software development environments.Maintained UNIX servers and Network Appliance (NAS)SKILLSOperations Management & System Administration: Managing resources, monitoring, auditing, and troubleshooting production and non-production systems.Cost & Project Management: Estimating usage costs and identifying operational cost control mechanisms and tracking project status.Communication: Verbal and written communication skills, ability to explain technical concepts, and adjust messaging based on the audience.Team Collaboration: Interpersonal skills, collaboration, and negotiation skills. |
