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Title Customer Service Quality Control
Target Location US-NY-Bronx
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Phone: PHONE NUMBER AVAILABLE - Email: EMAIL AVAILABLERiverdale, New York, Street Address
SUMMARY OF QUALIFICATIONSProven ability to produce quickly under pressure, without sacrificing quality.Excellent managerial skill sets, and understanding of key corporate concerns.A natural at generating new business, and increase sales.Great with people, and outstanding ability to resolve customer concerns.Proficient in written and spoken Spanish.COMPUTER SKILLS: Quicken, PC, Mac OS-System, Word, MICROS, Aloha, Open Table, and Squirrel.LICENSES AND CERTIFICATIONS: Sandler Training, Thomas Plummer Club Management, TIPS, WSI, FIT, CPR/First Aid, New York Food Handlers License. American Legion, FAM Master Mason GW 2PROFESSIONAL EXPERIENCEOTTO BREHM, Yonkers, NYRegional Manager, August 2019 - June 16, 2023*Sales of several territories. Tri-State, New England.*Open and closing New accounts.*Managed existing eleven hundred accounts, and nine distributors.*Responsible for reports and quality control.*Customer service.Hale and Hearty Soups, New York, NYRegional Manager, August 2018 - September 2019*Sales of several territories. Tri-State, Maine, Florida, Michigan, South West, Mid-West.*Open and closing New accounts.*Managed existing fifteen hundred accounts, and nine distributors.*Responsible for reports and quality control.SYSCO Metro NY, SYSCO Foods USA, New York, NYMarketing Associate, April 2016 - September 2017*Sales of several territories. Inwood, Washington Heights, Bronx, UES, UWS, Mid-Town and Staten Island. **Training from all SYSCO products and equipment to do sales.*Open and closing accounts.*Designed menus.*Responsible for managing and delivering quality delicious seafood and produce.*Customer service and damage control.Kellari Taverna, Kellari Group USA, New York, NYGeneral Manager, Seafood Purchaser and Produce Control September 2015-April 2016*All duties from FOH to BOH.* Staff Training.*Open and closing dining room and events.*Redesigned menus.*Responsible for managing and delivering quality delicious seafood and produce.*Supervised kitchen staff.*Entrusted with all daily purchases for the kitchen.*Handled all set ups for private events.*Assisted in operations and maintenance of the restaurant. BON CHON, New York, NYManager, Beverage Manager, Bar Captain and Staff Hiring Operations July 2009-2011*Chief bar instructor and Bartender.*Redesigned all menus.*Responsible for managing and delivering quality.*Supervised FOH staff.*Entrusted with all daily purchases for the FOH.*Handled all set ups for private events.*Trained staff.My Chef Direct, New York, NYChef, Instructor, Bar Captain and Staff Hiring Operations July 2008-2015*Chief instructor and Bartender for private homes and events.*Redesigned all menus.*Responsible for managing and delivering quality delicious foods.*Supervised kitchen staff.*Entrusted with all daily purchases for the kitchen.*Handled all set ups for private events.*Trained staff, including staff for parties.PULSE RESTAURANT AND BAR, 45 Rockefeller Center, New York, NY Chef, Bartender, Waiter September 2008-2014*Ran kitchen as executive chef on select days.*Responsible for managing and delivering quality delicious food.*Assisted with seasonal menu redesign and update.*Responsible for bar and floor service, including making and serving of beverages to customers as well as tak- ing and serving food orders.*Entrusted with closing the days receipts, and for bar shift receipts.*Coordinated and executed bar and floor service for large and small corporate and private events.*Performed maintenance of bar area on a bi-weekly schedule.*Contributed to decisions involving beer, wine and liquor orders and promotions of new products. MILITARY AND EDUCATIONAL EXPERIENCEUS ARMY, Fort Sill, OK, Basic Training, Fort Bliss, TX, AIT 1996  1998*MOS 14S, is a Stinger Missile, and Avenger systems operative.*Trained officers and other staff, on the Avenger systems, and all other NONCOMs.*Attained Squad Leader status.*Top of my class in Basic, and AIT.*Received three distinguished leadership awards.*Achieved High BRM, consistently during term of service with the ARMY.*Discharged in 1998 Under Honorable conditions.*University of the Arts, Theater/ Business of the Arts,*West Virginia Wesleyan, Communications/History

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