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Title Customer Service Mental Health
Target Location US-TX-Irving
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONAL SUMMARYAbility to appraise factual situations and make appropriate decisions promptly and in accordance with the law Ability to work safely without presenting a direct threat to self or othersAbility to analyze information requirement of situation, demonstrated problem solving skills, coming on time, always ready to train others workersAbility to use judgement to ensure the effective and timely completion of tasksAbility to establish and maintain effective partnerships and working relations in a multi-cultural, multi-ethnic environment with sensitivity and respect for diversityAbility to produce written documents with clearly organized thoughts using proper sentence construction, punctuation and grammarExcellent communications: Bilingual, spoken and written English and French.Computer skills: Windows, WordPerfect, PowerPoint World, lotus Notes and Excel.SKILLSPOSITIVE MINDSET - STRONG WORK ETHIC - COACHABLE - GOAL ORIENTED / SELF MOTIVATED - WORK HARD - REPORT WRITING - MICROSOFT WORD - INVENTORY - MENTAL HEALTH. SCHEDULING - TRAINING OTHERS - LOYAL - RELIABLEEXPERIENCEINTERCONNECTION, LLCIRVING, TXCUSTOMER sERVICE REPRESENTATIVE /PART TIME 06/2014 to PresentDevelop and present sales representations on products meeting customers' needs. Customer service for global inbound/outbound phone support. Able to administer and support policies while helping customer. Actively and consistently support all efforts to simplify the customers experience. Adhered to define procedures, standards and performance expectations. Analyzed, diagnosed and delivered know solutions to complex challenges. Maintained excellent client relations. Acquire new customers throught door-to door contact.FORKLIFT OPERATOR03/2020 to 03/2024FERGUSON LEWISVILLE, TEXASPerform freight handling using appropriate motorizes, forklift. Using current electronic system.Pull and prepare orders for shipment, ensure warehouse is clean, organized, secure, and safe at all the times. Safety polycies and alwys report unsafe condition to SupervisorReceive, verify, stage and stock all incoming material. Pull, park in the appropriate boxesComplete tasks such as loading, unloading, sorting, pickingMaintain condition of work area (i.e. production in correct location)Using RF hand scanner to detremine order requirements, insure order accuracyFollow company safety policies and procedures and encourage other associates to do the same.Quality standards, meet daily productivity standards for lines per hour .FEDEX FREIGHT FREIGHTHANDLER 05/2017 to 12/2019 Lewisville, TXAssist customers with freight and documentations as needed. Perform freight handling using appropriate motorizes and manual equipment, including but not limited to forklift, pallet jack and hand truck. Verify documentation matches freight description (e.g. type, weight, hazardous materials), using RF hand scanner to determine order requirements. Secure freight inside trailers using appropriate tools and supplies (e.g. pallets, straps, rope). Verify and complete required documentation and reports. Comply with all applicable laws/regulations, as well as company policies/procedures. Perform other duties as required.ABX CARGO EXPRESSMAIL SORTER 10/2012 to 06/2014 IRVING /DFW AIRPORT, TXPreparing incoming and outgoing USPS mail for distribution, process and distribute all USPS incoming mail and packages. Handle all USPS certified mail as requested. Assist customers with freight and perform freight handling using forklift to load and unload trucks.GRAINGER DISTRIBUTION CENTER Roanoke,TX TX Warehouse Associate 06/2004 to 12/2010Maintained accurate number of picks required by company, maintain a clean and safe environment, worked well. Receiving/Stock, parking. Read and follow detailled instructions, Verify multi-digit part numbers. Physically perform all tasks listed in job functions lifting up to 50 lbs.With other member and accomplish all task to be done by supervisor and finish all task in accurate time to be accomplished. Loaded and unloaded received shipment from the truck.EDUCATIONCertification 02/2016University of North Texas Denton Dallas, TexasCertificates February 2016Mental Health OfficerTexas Commission on Law enforcement/Officer Standard Education Dallas, TexasCertificate Undergraduate AcademicRehabilitation Studies: Alcohol and Addiction University of North Texas Denton, TexasUniversity of KinshasaDemocratic Republic of CongoBachelor Degree : LAW 06/1995

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