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Click here or scroll down to respond to this candidateProfessional SummaryI am a highly skilled professional with Street Address plus years of coaching and development. Due to my high concentration in building successful I would like to add knowledge if Insurance to my current skill set.SkillsEMPLOYMENT HISTORYAmerican Red Cross - Supervisor of Tele recruitment August 2012 to PresentCoach and develop a team of Sales Representatives in a fast-paced environment scheduling appointment for donors to come out and donate whole blood, double red cells, platelets and plasma donations23 years of sales and coaching skills Inbound & Outbound SalesMonitor and analyze Key metrics and reports, sales metrics, I3 Dialer Metrics &Call monitorsTop Performer month over month in exceeding team targetsIntroduced program for new hires to go through 40 hours of hands on training after orientationDemonstrated understanding of consultative sales & the ability to train othersDesigned workshop for agents in the call center to understand how to effectively listen & question & master the art of overcoming objectionsRecommended bi-lingual line for Spanish recruitmentCoached other supervisors and agents on the ability to schedule multiple appointments to minimize the impact on calling our donors up to 386% dialing ratioReceived several awards for Supervisor of the QuarterTop 25% of Supervisors nationwide within the American Red Cross for Outstanding Leadership according to outside survey (Engage)Citi -Financial Auto - Senior Collector Account Manager Nov 2008 June 2012Communicated with debtors by telephone to attempt to bring resolution to unpaid accounts.Provided thorough, efficient, and accurate account updates on computer files for each call made or received.Demonstrated effective skip tracing techniques by locating debtor contact information.Counsel delinquent account debtors to assist in find funds to meet debt obligations.15 + years of collection experienceKnowledge, understanding, and compliance with all applicable federal, state, and local laws and regulations that regulate the collection industry.Average top 25% of debt collectors.Yellow Book USA - Media Consultant-Outside Sales 2007-2008Initiated telephone calls for the purpose of selling yellow page advertising and internet advertising.B2B sales to consult with clients on needs based selling.Draft ad layout & utilize presentation skills to gain new business.Exceeded goals in obtaining new business within the first month of hiringUnderstanding the marketplace and an increased knowledge of how small businesses operate and what makes them successfulAble to broaden perspectives for the small business owner due to skill sets in technology; combining that experience with their advertising needs to increase profitabilityBellSouth Telecommunications 1979-2007Leadership Coach/Call Center Management/Sales Inbound /20+years experience in the CallCenter Environment /Staff Manager/Systems Manager/Engineer-Outside Plant TechnologyDispatch Clerk/ Construction ClerkActively participate in monthly and weekly meetings.Top 5% of sales managers within business unit of 97 sales managers. Pinnacle performer won several cruises and offsite trips for performanceMeeting and exceeding revenue goals of PHONE NUMBER AVAILABLE per monthLead team meetings and huddles to create team motivational spirit.System Manager-work with implementation of Standard Office ProceduresManager internal service level performance, productivity and quality.Ability to execute and manage high volume of monthly quality call monitoring and side by side coaching.Manage team member schedules and adherence using a disciplined approachFirst level of contact to employees, including payroll, disciplinary action and terminations.Leadership Coach Staff Management coach and develop sales coaches on processesFor improved performance. Drive sales results within division. Charlotte, Raleigh &South CarolinaReceived Department Head Award for implementation of ADSL over a DAML (digital equipment)Outside Plant Engineer work with technicians to implement dial tone. Construction drawingsFor placing aerial & underground cables; adding terminals & constructing new facilities forDSL.EducationRobeson Technical Institute -Major Accounting-Some College 1978-1979REFERENCES AVAILABLE UPON REQUESTORGANIZATION/TIMEMANAGEMENTFORWARD PLANNINGAND STRATEGYRELATIONSHIP BUILDINGCOMMUNICATIONCURRENTLY ALIGNED WITH MARKETING STRATEGYOUTSTANDING SKILL DEVELOPMENT AND COACHING SKILLSPresentation skillsPro-active self-starterFocused on results |
