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EMAIL AVAILABLEPHONE NUMBER AVAILABLEProfessional SummaryExperienced Information Technology Specialist with innate leadership skills. Extensive knowledge of IT implementation and administration. A perceptive resolution seeker with strong communication skills driven to operational efficiencies. Ability to identify, analyze, and implement processes to deal with specific support requirements. Well-rounded leader who understands importance of strong interpersonal skills and conflict management. Working knowledge of Data Centers, IT Infrastructures, and Disaster Recovery. Technical Exposure: Microsoft Windows 7, 8; and 10. Microsoft Office Excel, Power Point, Exchange, SharePoint, Teams, Visio, Google Apps for Mobile Smartphones; Service Now; Zendesk, Footprints, Remedy, Mac OS X 10.x; 14.4.x; VMWare; Zoom, Slack, Active Directory, Network Printers, Military trained in Small Computer System Specialist. Professional Work HistoryDISH Network DISH Tech/ Marietta, GA 30006 06/2024 07/202 Provided In Home DISH and receivers installations Troubleshot existing DISH customers equipment. Offered in Home Sales of DISH accessories.Lidl.US, Regional IT Specialist, New York, NY / 07/2020 02/2023 Provided onsite and remote IT support for Lidls Regional stores and offices. Communicated vender software and hardware support for our 29 Lidl locations. Navigated store team members to identify, prioritize and resolve their issue. Managed several open issues at one time. Escalated unresolved issues to appropriate vendor. Referred to external resources when faced with challenging issues. Escalated unresolved issues to appropriate vendor. Installed operating systems on laptops and handheld devices. Responsible for ensuring issues are properly logged and resolved. Provided on-site support for visiting directors and executives. Issued IT equipment and maintained an inventory. Lead a high performing and engaged team.Best Market, Information Technology Manager, New York, NY 08/1999 07/2021 Directed, coordinated, and maintained a 36-store supermarket chain's IT infrastructure. Staffed and coached entry level support team members. Implemented various communication tools to support a growing infrastructure. Coordinated the deployment of multiple EFT upgrades to acquire PCI compliance. Provided 1st & 2nd level IT support for all company local and remote end users. Provided 1st & 2nd level support and maintenance of IBM 469x controllers and IBM 4694 registers. Configured and administrated a Windows Server Active Directory domain. Coordinated a successful upgrade of all legacy IBM POS Controllers. Setup and maintained Microsoft Windows Servers and IBM Point of sales Controllers and deployed them to store level. Deployed multiple versions of Microsoft workstations company wide. Researched and authored technical procedure manuals and policies. Coordinated with IT vendors to support and provided IT instruction to end-users. Deployed, configured and maintained our company phones. Setup maintained and administered Google Email.Education & Certifications:Microsoft Certified Professional. ID# 2349035Enrolled in ITIL 4 Foundation |
