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Click here or scroll down to respond to this candidateBONNIEFRAKESBonnie.frakesStreet Address @gmail.comPHONE NUMBER AVAILABLEWashington, IL Street Address
Well-organized professional bringing 20 years of clerical experience to the field. Communicative, organized and dependable candidate with a positive attitude. Willingness to take on added responsibilities to meet team goals. PROFESSIONAL SUMMARYState of IL Office Associate05/2022 - 09/2023Illinois Central College - Coordinator - Human Resources East Peoria, IL 01/2022 - 05/2022WORK HISTORYCompleted clerical tasks such as filing, copying, and distributing mail.Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.Restocked supplies and placed purchase orders tomaintain adequate stock levels.Managed daily data entry and kept clerical information accurate and up-to-date.Collaborated with various departments to completeassigned tasks.Scheduled and coordinated travel arrangements foroffice staff members. Reviewed and entered payroll for 40 staff.Facilitated new employee orientations to foster positive team attitude.Tracked candidates and followed up regardingonboarding paperwork.Conducted recruiting events to grow talent to prepare for future hiring needs. Pre-screened resumes prior to sending to corporate SKILLS HR policies Employee RelationsOrganization,Communication andTeamwork ExperienceWork Planning andPrioritization Account Reconciliation Administrative Duties Excel Spreadsheets Mail Management Microsoft WordWorkers' CompensationKnowledgeCarl Sandburg CollegeGalesburg, IL 05/1989Associate of Science:Administrative Assistance AndSecretarial ScienceBushnell-Prairie City HighSchoolEDUCATIONBushnell, Illinois 05/1987High School DiplomaIllinois Central College - Associate IEast Peoria, IL 05/2021 - 05/2022As an Associate I in the Benefits, Leaves and Risk Management Section of Human Resources, process all sports injury claims ensuring payments requested are verified prior to issuing payment. Payments are processed in the work comp provider's portal once verified, logged and reviewed. Meet with new employees to present anexplanation of benefits, including all benefits offered to all full time employees. In this explanation, the employee receives a thorough overview of the benefit package, including dental, vision, life insurance, AD & D insurance, Identity Theft Protection Coverage, FSA options, and SURS retirement disability. Assists new employees with making the decision which will fit their needs. Enter benefits in Peoplesoft once the employee has submitted theirenrollment paperwork ensuring all entries are accurate, as these benefits flow into the system as deductions to their payroll. Term benefits when an employee terminates employment. Complete SURS events for the following transactions: new hires, retirements, separations, withdrawl of benefits, terminations and death events. These events provide SURS with the employeespayroll/compensation, hiring date, type of employee, timeframe of employment and percentage of employment. Process all FMLA requests received by our office, including entering the cases in Knonos so the hours are calculated and maintained in compliance with the FMLA rules and guidelines. Explain FMLA to supervisors and staff when necessary. Complete and process documentation for FMLA cases once required paperwork is received by the employee and/or their physician. Ensure employee requesting FMLA has worked the required number of hours (1250 hours prior to COVID and 1000 hours with latest ruling). Assist Human Resources Staff with orientation for new employees when necessary, ensuring all new staff are familiar with campus, the website, safety & security, applications used in their position regarding the HR information, timekeeping/payroll(Kronos) and two-factor authentication process, along with hiring managers for consideration. Utilized PeopleSoft to onboard new hires. Woking knowledge of NEOGOV.parking info, ID's/Access to areas, and a tour of campus. Answer other lines of employee in our area, assist/and or take messages. Process unemployment claims received by the College. Investigate, compile information from supervisors and personnelLogan Correctional Center - Human Resources Assistant Lincoln, IL 12/2019 - 04/2022-Serves as the Personnel Office receptionist by screening calls and answering questions related to the Personnel Office.-Opens, date stamps and distributes mail to appropriate staff for handling.-Group Insurance Representative (GIR) for all staff, ensuring employees are enrolled in the correct options, assists them with questions regarding their benefits, provides solutions when issues arise, explains plan information and provides assistance with the MyBenefits website for creating events, uploading documents and viewing options. Ensures staff are updated with information during Benefit Choice. Follows up with staff who utilize the Maternity/Paternity Leave to ensure they have added the newborn by the required 60 day time frame. Explains to employees on leave of absence their responsibility for paying insurance while on leave, and ensures they are provided with information to contact the Premium Collections Unit to set up payment and/or a payment plan. Assists the employee with paying their bill online at MyBenefits. Prints and reviews Mobius Reports for discrepancies and changes.-Prepares and submits personnel transactions and related documentation for staff for the following: Various leaves, new hires, resignations, retirements, transfers, name change & address transactions, promotions, voluntary reductions and military time off.-Answers questions regarding job postings and assists with questions regarding forms on the CMS Job Website.-Assists with address changes and ensures all changes are updated in the Personnel Access database, scans to Transactions Unit for updating, and files in Command Center for hostage purposes and in the Personnel file, in a timely manner.-Schedules and coordinates drug tests for applicants submitted by the Background Unit, ensuring the Unit is provided with all essential information regarding the test, such as date, if the employee cancels or fails to show, and in instances where an employee is not able to provide a specimen. Follows-up with the DOC0258 once the drug test is scheduled and updates the Unit once the testing is complete.-Verifies employment verifications via phone, fax and mail maintaining compliance with personnel rules.Maintains a file in Access for each employee in order to assist when completing transactions and reports and contacting employees in emergency situations or for questions. This file contains all essential information regarding the employee, such as social security number, date of birth, bargaining unit, race, credible service date, seniority date, continuous services date, phone number for employee and emergency contact, tier designation,veterans preference, position number, pin number, draw number-Delivered friendly assistance with new hires throughout interviewing and hiring process.-Posted positions through approved recruitment channels. Temporarily assigned to the Human ResourcesRepresentative:Processed FMLA paperwork for staff, processedMaternity/Paternity Leaves, research salary discrepancies and communicate with the Transactions Unit to determine the course of correction, maintained spreadsheets for current positions which are in a TA status ensuring those positions are either posted and/or the TA timeframe is adhered to while the position remains vacant. Entered requisitions for positions to be posted for hiring, ensuring all related information is accurate prior to submitting to the Hiring Unit for review. Applied the Collection Bargaining Unit content when processing applications to be submitted to the Hiring Unit on a bid record, and when gathering information to complete transactions.Ensured good communication with Payroll/Timekeeping/Business Manager/Business Administrator to provide essential information for staff transactions. Shared knowledge of experience with the practices of the Business Office, such as directives related to accrual of sick and vacation time in instances where employees going on leave earn time when not in pay status on the 1st and 16th. Encouraged and trained staff to reference directives in order to apply the time accurately to eliminate issues in the future with insurance benefits. Maintained a solid line of communication with these staff, sharing they are aware of how time usage can affect an employees' benefits. Worked very closely with the facility Payroll Clerk whendiscrepancies are identified utilizing the Pay Plan to ensure staff are placed on the correct step. Ensured I was available for staff by arriving at least 15 minutes prior to my shift, and was willing to work past my scheduled shift to assist staff if necessary.Lincoln Correctional Center - Account Technician I 11/2019 - 12/2019In this position, provided assistance to administrative staff, counselors, security personnel, offenders, legal entities(including State and Federal Courts), local banking institutions, and other various individuals by coordinating services pertaining to the trust fund accounts of offenders within the department. This information was confidential and required attention to detail.-Reviewed, investigated and responded to all offender request slips on a daily basis, maintaining a good paper trail in order to provide documentation at a later date.-Voided all checks returned by the Postal Service or other outside sources for checks written on the Trust Fund. This process including voiding the check, deleting the invoice and advising the offender the funds were returned to his account.-Entered all disbursements related to offender payments, including medical/dental charges, postage and legal copy fees, ID replacement charges and other miscellaneous charges for programs.-Generated checks for all offender payments and releases on a daily basis for signature.-Reviewed, restricted and processed requests for payment vouchers received from offenders in a timely manner, ensuring the offenders are sending funds to approved vendors and checking for possible issues that need reviewed by the Internal Affairs staff.-Processed the timekeeping for the 11-7 Security Shift, ensuring all DOC0126's were date stamped, sorted,reviewed for proper signatures and use of time, posted and verified with the Payroll Time Report(PTR). Addressed all discrepancies with the Shift Commander and employees to ensure related directives were followed. Submitted the PTR to the Payroll Clerk bi-monthly by the timeframe required for that pay period.-Maintained the Imprest Fund for disbursement of offenders funds upon release, ensuring all offender payroll due to the offender was posted to their account, any outstanding charges applied, and charges for additional travel plans were deducted. Coordinated with Field Services for travel plans and made reservations with the bus and train stations. Organized information and met with offenders daily to provide travel plans, explain tickets and balance information prior to release. Ensured the documentation was signed, and prepared the envelopes for train funds and offender funds for the security staff to disburse from the Armory upon release. All funds were secured in locked box and made available each day to ensure no issues arose upon release of the offender. Balanced the Imprest Fund daily after releases were complete.State Of Illinois - Child Support Services - Office Coordinator03/2019 - 10/2019-Provided customer service to clients on a daily basis upon arrival to the local office and through the customer service line, including reviewing their case and determining their needs. This included reviewing court orders established and assisting the client in determining the status and withholding requirements outlined in the order.-Performed complex and specialized accounting procedures to achieve the service of income withholding orders, making changes to the clients account to maintain updated information to allow for accurate and successfulwithholding.-Established tracking systems and monitors as necessary to remain current with practice.-Typed various documents related to client cases, such as address verifications and affidavits.-Gathered information and issued notices of delinquency and referrals for accounts in need of adjustment.-Maintained policy in relation to client information and privacy. Ensured information shared with clients was within the guidelines allowed.-Received sorted, and distributed incoming mail, and ensured all outgoing mail was metered and ready for the Post Office within the time frame required.-Scanned all documents into the on-line record system, ensured the information was correct and stored in the appropriate client case.-Provided information related to cases to the staff member in charge of Locate in order to assist with locating clients for the collection of child support.-Back up Timekeeper/Payroll-Back up Locate - utilized resources to locate individuals ordered to pay child support, issued documentation to employers and post office once information was obtained to confirm for Caseworkers to proceed with notifyingindividual of responsibility for payment.-Utilized various computer systems and sources to assist with position duties including, KIDS, DOCRS, IES, SDU, PACIS, Corrections websites, Google, Facebook, and Experian.State Of Illinois-Human Services - Public Aid Eligibility Assistant04/2018 - 03/2019-Greeted clients and new applicants for public assistance at the front desk, including communicating with clients who are special needs, angry, elderly and individuals with language barriers. Through a series of questions, name, address and birth date, screened utilizing IES to input the client into the system to inform Caseworker staff of the client's request for the visit. Provided solid information to assist the Caseworkers with the client was critical. The applicant was asked to be seated until their name was selected.- Every Wednesday after noon, when Caseworkers are not seeing clients, screened applicants and assisted them in applying for public assistance; verified if they qualify to be"expedited" and meet the criteria for intake on Wednesday. This screening process involved requesting specific information to determine for the Caseworker if they qualified for expedited benefits.-Performed the verification function in the intake unit; reviewed various public records to determine birth dates and school attendance.-Reviewed, initialed and updated client and office information into all public aid data entry systems, including IES.- Reviewed applications received to determine eligibility and uploads to current case, or in some instances, creates a new case by registering the application. Once uploaded or registered, scheduled an appointment, if needed, for the applicant.- Scheduled appointments from the IES intake cue for SNAP re-determinations to ensure all clients remain current with their benefits. This allowed our office to remain up-to-date with all re-determinations due.- Placed a monthly order in Seagull for office supplies for the local office. This required data entry in Seagull and communication with the Central Office to ensure the order was submitted correctly and timely.- Processed all documents received for cases via Datacap, a computer based filing system.- Issued LINK cards via EPPIC for clients who are receiving SNAP benefits. Assisted Caseworkers with information from EPPIC when necessary to determine if the client was in need of a new card, or if the client had been utilizing the benefits for that particular card. Reported any issues or concerns to the appropriate staff for investigation and handling.State Of Illinois-Department Of Transportation - Executive Secretary08/2017 - 04/2018-Performed typing and correspondence for all Local Roads Staff.-Prepared evaluations for supervisor for rotational staff ensuring all evaluations were completed in a timely manner and in compliance with departmental directives.-Opened, date stamped and distributed all incoming mail.-Served as receptionist for Local Roads section.-Logged incoming correspondence for projects in MFT and Protrack.-Reviewed attendance records for bi-weekly payroll by verifying time utilized by staff within the Local Roads section complies with directives. Ensured staff completed their required forms to reflect the actual time utilized. When necessary, worked with staff to make corrections before forwarding to the Supervisor for signature/approval before submittal to Payroll.-Maintained all correspondence, including project filing for Local Roads staff.-Updated speed dial numbers in telephone system.-Utilized mail machine to mail all outgoing mail for distribution to the Local Post Office.-Updated phone directories for various areas, including County, Municipal and State agencies.-Arranged travel and hotel reservations for seminars and meetings ensuring all necessary forms are complete in accordance with the travel guidelines.State Of Illinois-IL River Correctional Center - Account Technician I07/2015 - 08/2017In this position, provided assistance to administrative staff, counselors, security personnel, offenders, legal entities(including State and Federal Courts and ), local banking facilities, and other various individuals by coordinating services pertaining to the trust fund accounts of offenders within the department. This information was confidential and required attention to detail. I had a direct working relationship with the Business Administrator, Assistant Wardens, security and counseling staff in order to provide assistance interpreting administrative and institutional directives. When necessary, worked with the Internal Affairs department to determine the legal rights of offenders in regard utilization of outside banking sources. Assisted in determining the verbiage within the department directives which allowed offenders to maintain funds outside the department while incarcerated. In addition, coordinated with the Adjustment Committee to determine a plan for charges due from offenders for damages due to tickets received while incarcerated. At the time of an offender's family member passing, provided coordinative services to various departments to ensure all areas involved (Clinical Services, Administrative Staff, Family members, and Funeral Home Services) were given up-to-date information regarding funding for the funeral services from outside sources (at the Offender's expense). It was imperative the information be coordinated within a short time frame to assist the Administration in determiningif the offender was able to attend the funeral services. Conducted investigation into commissary purchases made by offenders within various housing units to determine if trading and trafficking was an issue. Investigated suspicious deposits made to Offenders by the same outside sources, providing this information to the Internal Affairs Department for review. Investigated court orders for offenders when they were charged in excess or when the Court suspected the offender's income warranted a larger deduction based upon their deposit record.-Reviewed, investigated and responded to all offender request slips on a daily basis, maintaining a good paper trail in order to provide documentation at a later date.-Input funds received from various outside sources, including visiting room refunds, electronic deposits and grievance payments for offenders.-Voided all checks returned by the Postal Service or other outside sources for checks written on the Trust Fund. This process including voiding the check, deleting the invoice and advising the offender the funds were returned to his account.-Entered all restrictions for court fees and restitutions which were owed by offenders at the facility level due to disciplinary action.-Entered all disbursements related to offender payments, including medical/dental charges, postage and legal copy fees, ID replacement charges and other miscellaneous charges for programs.-Reviewed the monthly outstanding check list for any checks that need to be added to the stale date listing. This list is generated for the Business Administrator's signature before delivering it to the local banking institution for processing.-Performed the process of closing the inmate trust fund before the 12th working day of the month. In this process, all dormant accounts are reviewed, addressing any negative balances. Once all balances were checked and the list cleared of offenders who are back in the system, the balance is processed for payment to the proper accounting fund. The final reconciliation is prepared and the trust fund is reconciled for the month.-Entered all offender payroll payroll ensuring the payroll reconciled with the report submitted for Offender Payroll.-Reviewed, Restricted and processed all incoming requests for payment vouchers received from offenders in a timely manner, ensuring the offenders are sending funds to approved vendors and checking for possible issues which should be reviewed by the Internal Affairs staff.-Generated checks weekly for offenders who transferred to other facilities.State Of Illinois-IL River Correctional Center - Office Coordinator06/2014 - 06/2015-Served as the Business Administrator's Secretary-Served as the Workmen's Compensation Coordinator, maintaining all records associated with claims filed at the facility. Communicated information to the General Office regarding incoming bills, information concerning the validity of the claims, and payroll information for those employees on leave of absence. Worked closely with Personnel and the Warden to update them on the status of claims, employees on leave and employees returning from leave. Ensured the facility remained in compliance with all related directives and contract content for employees requesting leave of absences and for handling of Workmen's Compensation claims. In addition, when necessary, worked closely with Internal Affairs to assist them with information regarding staff on leave. Remained up-to-date and familiar with policy in order to ensure staff were provided with the correct information, and to ensure staff were within the guidelines established within the directives.-Provided general typing for various business office staff.-Maintained accurate files of all directives, ensuring directive manuals remain up-to-date with the latest version of the directives.-Handled confidential documents pertaining to staff timekeeping/payroll information.-Processed checks for six locally held funds and routed them for signature and/or approval.-Distributed gate money to released offenders. Counted cash boxes to associated with release funds.-Counted cash boxes for the Employee Commissary sales.-Scheduled training for all business office staff yearly to ensure staff were in compliance with all related programs.-Provided record retention for all business office staff.-In the absence of the Warden's Secretary, completed duties associated with the Executive Secretary III position, including drafting correspondence to Offenders, staff meeting minutes, staff meeting dictation, opening and directing all incoming mail to appropriate staff, and answered and directed incoming calls for all outside sources State Of Illinois-IL River Correctional Center - Office Associate10/2013 - 06/2014-Responsible for processing all incoming and outgoing mail in a timely manner.-Inspected incoming and outgoing mail for contraband and complete required forms when unauthorized items are identified.-Processed all vouchers for postage and prepare the items for mailing via the mail machine.-Inspected, copied and prepared all legal mail per specific requirements.-Inspected all magazines for possible issues and sent any items in question to the Publication Review Committee. Spoon River College - Business Office Specialist09/2012 - 10/2013-Responsible for counting and depositing all funds received by the College. The funds received were verified and recorded on a spreadsheet for use by the Business Manager.-Reconciled the bank statements monthly.-Updated reports in Excel for the following areas within our office - Tuition/Cash Payments, Mileage Report, Print Shop Report, Utility Report, Work Study Report, and Credit Card Fees Report.-Provided back-up to the Accounts Payable Clerk.-Scanned all invoices and related documentation into the electronic filing system.-Acted as the facility property control clerk, tagging all property over $500.Self - Homemaker08/1999 - 09/2012Following the birth of my second child, my husband and I made the decision to take time away from my career to raise our family.State Of Illinois-Hill Correctional Center - Office Coordinator10/1988 - 08/1999-Served as the Business Administrator's Secretary-Served as the Workmen's Compensation Coordinator, maintaining all records associated with claims filed at the facility. Communicated information to the General Office regarding incoming bills, information concerning the validity of the claims, and payroll information for those employees on leave of absence. Worked closely with Personnel and the Warden to update them on the status of claims, employees on leave and employees returning from leave. Ensured the facility remained in compliance with all related directives and contract content for employees requesting leave of absences and for handling of Workmen's Compensation claims. In addition, when necessary, worked closely with Internal Affairs to assist them with information regarding staff on leave. Remained up-to-date and familiar with policy in order to ensure staff were provided with the correct information, and to ensure staff were within the guidelines established within the directives.-Provided general typing for various business office staff.-Maintained accurate files of all directives, ensuring directive manuals remain up-to-date with the latest version of the directives.-Handled confidential documents pertaining to staff timekeeping/payroll information.-Processed checks for six locally held funds and routed them for signature and/or approval.-Distributed gate money to released offenders. Counted cash boxes to associated with release funds.-Counted cash boxes for the Employee Commissary sales.-Scheduled training for all business office staff yearly to ensure staff were in compliance with all related programs.-Provided record retention for all business office staff.-In the absence of the Warden's Secretary, completed duties associated with the Executive Secretary III position, including drafting correspondence to Offenders, staff meeting minutes, staff meeting dictation, opening and directing all incoming mail to appropriate staff, and answered and directed incoming calls for all outside sources.My family recently moved to Washington, Illinois, and would like to eliminate my current commute to work. My goal is to find a position similar to my current occupation so that I can continue to work in an setting that will allow me to be a part of a team that can grow together and create a positive, successful work environment.ADDITIONAL INFORMATION |
