Candidate Information Title Customer Service Administrative Support Target Location US-FL-Live Oak Phone Available with paid plan	20,000+ Fresh Resumes Monthly     View Phone Numbers     Receive Resume E-mail Alerts     Post Jobs Free     Link your Free Jobs Page     ... and much more Register on Jobvertise Free
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alennysonay@yahoo.comPHONE NUMBER AVAILABLELive Oak, FL Street Address
Bold ProfileEDUCATIONHigh School DiplomaHialeah High School, Hialeah, FLAssociate of Science, Paralegal/Legal SecretaryFlorida National University, Hialeah, FL09/1997LANGUAGESEnglishFull ProfessionalSpanishFull ProfessionalALENNYS PACHECO MARTINEZPROFESSIONAL SUMMARYAdministrative support professional offering versatile office management skills and proficiency in customer relations and their cases. Strong planner and problem solver who readily adapts to change, works independently and exceeds expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality. I am also Bilingual which gives me the opportunity to help those Spanish speaking people that I can relate to.Dynamic Paralegal with proven expertise in case management and attorney support. Excelled in document preparation and negotiation, significantly enhancing client satisfaction. Skilled in Property Damage and customer service, not to mention transcribing documents as needed and adept at administrative support, consistently delivering results by prioritizing client needs and streamlining operations.SKILLSCivil LawProficient in MS OfficeAttorney SupportCorporate LawRecords ManagementDocument filingCalendar ManagementCase ManagementDocument draftingCase SummariesDocument PreparationNegotiationCriminal LawFile OrganizationFile and Records ManagementFamily LawAccount AdministrationAdministrative SupportWORK HISTORYJanuary 2014 - January 2017Arise Platform - Remote Customer Service Administrator, Hialeah, FLTook payments on reservations planning customers trips.Researched issues with shipments, product damage, and incorrect product amounts.Updated customer service database with new information, address changes and contact details.February 2002 - October 2014Tacher & Profeta, P.A. - Paralegal, Miami, FLConferred with clients and other involved parties to gather and track case information.Conducted detailed client intakes and entered information into company database.Assisted counsel in preparing answers, providing documentation, and information for discovery request.Managed scheduling of court calendars and deadlines to maintain smooth flow of firm operations.Assisted in preparation of settlement proposals and agreements to help attorneys negotiate settlement in best interest of client.Maintained and updated organized client contact information to keep in touch with clients and provide updates on cases.Communicated pertinent information to clients via phone, email, and mail.Negotiated Property Damage cases, where I established strong relationships with adjusters at insurance companies.Answered multiple phone lines assisting clients.January 1997 - February 1999Morales & Dolan, P.A. - Secretary/Legal Assistant Intern, Hialeah, FLResponded to emails and other correspondence to facilitate communication and enhance business processes.Scheduled appointments and conducted follow-up calls to clients.Handled daily scheduling tasks and provided administrative support for entire department.Answered multi-line phone system and enthusiastically greeted callers.Maintained daily report documents, memos and invoices.Maintained electronic filing systems and categorized documents.Screened visitors and issued badges to maintain safety and security.Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.Organized legal filing system to maximize efficiency.November 1995 - November 1997Robert Sanchez & Associates, P.A. - Customer Service Representative, Hialeah, FLResponded to customer requests for products, services, and company information.Tracked customer service cases and updated service software with customer information.Utilized customer service software to manage interactions and track customer satisfaction.Analyzed customer service trends to discover areas of opportunity and provide feedback to management.Met customer call guidelines for service levels, handle time and productivity.Delivered prompt service to prioritize customer needs..