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Candidate's Name
remote customer service medicalOrange Park, Florida, United StatesPHONE NUMBER AVAILABLEEMAIL AVAILABLESUMMARYMany years of diversifiedCustomer Service / Business experience that includes successful performance in professionalbilling and payment processing of all types of Medical Insurance. Computer literate with the ASD, Many RBMA Systems,CRM, Siebel, Medic, Microsoft and Horizon to name a few. Knowledgeable in CPT coding and medical terminology.Experienced with various insurance contracts including HMO, PPO, and Managed care. Detail oriented, well organizedand a dedicated, flexible team player.WORK EXPERIENCEOctober 2020-December 2023Patient Account Rep RemoteAmeriHealthCaritas and Presitagehealthchoice thru V-TechJacksonville, Florida, United StatesRemote Call center environment assisting members with their insurance needs.Excelled in all requirements needed for my job performance.I was employed at Prestige Health Choice LOB 6400 and received training for FL LOB 2100September 2015-October 2018Provider Account RepFlorida Blue CrossJacksonville, Florida, United StatesI am proficient in an additional 15 computer programs during my time there.Handled small groups with setting up their insurance needs.Excelled in all requirements needed for my job performanceJanuary 2014-February 2015Patient Account RepAetna-USTTech SolutionsJacksonville, Florida, United StatesTemporary position assisting members with their insurance needsI am proficient in over 20 computer programs.Benefits and eligibility trainingClaims follow up and appealsSeptember 2013-March 2014Marketing AdministratorFlorida Blue Cross Blue ShieldJacksonville, Florida, United StatesMarketing Florida Blue products for the Healthcare Reform Act.Setting up VenuesPosition was tempEDUCATION1972-1974AssociateMiddlesex County CollegeEdison, New Jersey, United StatesBusinessSKILLSMedicare Healthcare Sales Siebel Team Player Detail Oriented MedicaidCustomer Support/Service Call Centers Marketing Medical Office Medical Terminology Medical BillingRetail Sales Billing International Classification of Diseases (ICD) Current Procedural Terminology (CPT)Managed Care Pain Management Health Maintenance Organization (HMO)Customer Relationship Management (CRM) Microsoft Windows 7 Telephone Skills Insurance Plan MeetingsCustomer Training Cargo/Freight Orthopedics Emergency Medicine Problem Solving SkillsPeople Management Insurance Claims Computer Skills Payment Processing Business ServicesOrganizational Skills Microsoft Product Family Preferred Provider Organization (PPO)LANGUAGESEnglish - IntermediateWORK AUTHORIZATIONI am authorized to work in the following countries: United States