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Click here or scroll down to respond to this candidate Candidate's Name , MPH, PSM I,PMI-ACP New York, NY PHONE NUMBER AVAILABLE EMAIL AVAILABLE
LEAD BUSINESS SYSTEMS ANALYSTStakeholder Liaison / Project Management / Agile / Leadership / OrganizationSKILLS & EXPERTISEBusiness AnalysisRequirements GatheringProject ManagementScrum & AgileReporting, CommunicationStakeholder EngagementRisk ManagementLeadership & CollaborationDevOps, Data WarehousingOrganization & PlanningAnalysis, Problem-SolvingData ModelingIndustry Best PracticesBacklog ManagementDedicated and multilingual professional showcasing 13+ years of diverse achievements, including handling all aspects of business analysis for high-profile organizations like NYU Langone Medical Center, BCBS, and Cushman & Wakefield. Employs superb organizational, analytical, and problem-solving skills to address complex product requirements and thrive in agile environments. Forges lasting stakeholder relationships to understand their needs, document technical requirements, and build/manage product backlogs. Champions creative solutions to remediate risks, enhance processes and tools, boost collaboration, and consistently exceed all expectations.CAREER HIGHLIGHTS Headed the integration of Agile methodology at The New York Foundling while also integrating new analysis systems/practices.
Increased organizational coordination after formalizing methods to gather requirements, produce actionable stories, and arrange timelines. Directed high-performing Scrum team members at Leading Hotels of the World and maintained smooth project execution. Created process flows, data presentations, and solutions at the Campaign Finance Board. Received the Employee of the Year award. Proficiency in data analysis tools such as SQL, Excel and data visualization tools like Tableau, Python and Power BIPROFESSIONAL EXPERIENCE
The New York Foundling 2022 Present
Senior Business Analyst/Scrum MasterDrive the time-sensitive development of a critical information sheet to improve workflow for health care providers serving foster care children. Manage a product backlog and sprints while fostering strong collaboration among cross-functional employees. Integrated new channels to convey vital information, coordinate teams, and collaborate with key stakeholders to gather and document requirements under heavy workloads Applied the Viva Goals tool effectively for project management, facilitating streamlined workflows and achieving project milestones ahead of schedule by working on KPIs Improved on-time deliveries after rethinking approaches for all aspects of ServiceNow implementations, enhancements, and new use cases.
Headed the integration of an HR system that was completed ahead of schedule. Leveraged ServiceNow to systematically capture, document, and manage business requirements, fostering collaboration among stakeholders and ensuring clarity throughout the project lifecycle. Formalized methods to gather requirements, produce actionable stories, prepare documents, organize timelines, handle user stories, and coordinate all other aspects of projects.Other Achievements Mastered the use of interviews, document analysis, requirements workshops, business process descriptions, use cases, and scenarios to efficiently distill organizational needs. Built out unique training materials and sessions to educate users and stakeholders on how to use and make the most of ServiceNow, many materials of which were scaled to other projects. Authored a handbook to share lessons learned in tracking and communicating team velocity and sprint/release progress while maintaining accurate and detailed process documentation. Noted for vital contributions to UAT testing and the remediation of blockers & impediments, receiving the best possible performance reviews monthly.Leading Hotels of the World 2021 2022
Senior Business Analyst/Scrum MasterDemonstrated a superior work ethic across the effort to build out Leaders Club Membership renewals & upgrades, as well as a project to expand channels for bookings and benefits/points eligibility. Ensured a high-performing Scrum team by maintaining and adhering to the product roadmap and release plan within a high-stress, deadline-focused workplace. Directed Scrum team members and guided teams in prioritizing work, integrating new procedures and processes to decrease average schedule variance. Provided trusted aid to the team with Sprint planning, story point/estimations, retrospectives, and other performance improvement opportunities against a large project budget. Partnered with relevant staff to encourage a balanced backlog that delivered valuable features while constantly improving project return on investment (ROI).Campaign Finance Board 2018 2021
Senior Business Analyst/Scrum MasterEnabled the creation of an online registration portal for Political and Candidate Committees, becoming the primary resource for escalated problems and other complex issues. Analyzed information and produced clear, concise system requirements while promoting continuous improvement. Built out innovative new system enhancements that eliminated recurring performance reviews. Developed custom process flows, data presentations, and solutions that effectively conveyed the portal s workflow and allowed for more responsive decision-making. Designated as the primary liaison for groups/agencies while developing test plans, test scripts, and implementation plans, showcasing excellent interpersonal acumenVisiting Nurse Services of New York 2017 2018
Vendor Management SpecialistNegotiated contracts and ensured efficient vendor management. Revamped standards involving customer service, claims processing, enrollment, and other service functions. Decreased expenditures after removing impediments and maximizing productivity. Constructed and implemented effective requirements practices that addressed long-standing performance issues. Aided in crafting new requirements engineering policies, procedures, and tools. Grew profitability after improving end-to-end contract management, including overhauling all pre-contractual and implementation activities and performing in-depth analyses/reviews.
NYU Langone Medical Center 2016 2017
Project Manager/ Coordinator
Ranked among the top of all project managers while handling Optum One and CDR, Patient Matching, and CIN Overall Program Management projects within strict timelines. Developed a custom project roadmap to include various payer claim/attribution/eligibility files, with the solution adopted as a template for all future projects. Optimized information sharing as the principal liaison between Optum One and relevant leaders.Additional Experience: Cushman & Wakefield, Senior Business Analyst, 2014 2016 / Emblem Health, Senior Business Analyst, 2013 2014 / Horizon Blue Cross Blue Shield, Sr. Business System Analyst, 2012 2013
EDUCATION
Hunter College: Master of Public Health, Occupational Health & SafetyStony Brook University: Bachelor of Science, Public HealthAdditional EducationProfessional Scrum Master I | Lean Six Sigma Yellow Belt | Agile Certified Practitioner (ACP-PMP)TECHNOLOGY & TOOLSWord / Excel / PowerPoint / Project / SharePoint / Visio / Clarity / Webex / QlikView / iGrafx / Blueworks / Azure DevOps/ Sketch / Slack / Snagit / QTP / Quality Center / JIRA / TFS / ServiceNow/ Tableau / SQL / Power BI / PythonLANGUAGESEnglish, Hindi, PunjabiHONORS & AWARDSEmployee of the Year, Campaign Finance BoardCOMMUNITY ENGAGEMENTBlood drives at temple / Miss India New York 2007 |
