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Click here or scroll down to respond to this candidateCandidate's Name
Pompano Beach FL PHONE NUMBER AVAILABLE EMAIL AVAILABLESenior Network Support TechnicianNetwork Administration Systems Administration Managed Services SupportPerformance-focused professional with a successful career providing Managed Services including network monitoring and remote desktop support, as well as troubleshooting complex network environments. Expertise in network administration, problem identification and resolutions. Extensive experience in configuring, and supporting network-based servers, firewalls, infrastructure monitoring platforms, and enterprise databases. Skilled in troubleshooting issues across Server Operating Systems, Critical Infrastructure Applications, Wireless Access Points, SonicWALL, Sophos Firewalls, Cisco Switches, and Active Directory. Capable of assessing clients' needs, providing fine-tuned solutions, as well as supporting different technologies and solutions. Possess excellent communication skills with the ability to interact effectively with people at all levels.Areas of Expertise:Server Network Monitoring Network Engineering Network Monitoring PlatformsNetwork Troubleshooting & Upgrading End User Support Backup & Security Technology SupportWireless Network Maintenance VMWare ESXi Server Support Network-Based Firewall Administration Client SupportDesktop Support Advent Moxy Sage Peachtree Software Routing Protocols Kaseya IT Management/SupportProfessional ExperienceQEH2; Englewood, CO 2022 - 2023Network TechnicianAdministered all facets of the clients network requirements including maintaining and recovering from disasters, strengthening network security, fixing servers, and providing phone support, as well as remote access. Leveraged field expertise to support 10-500 clients from diverse backgrounds including small to midsize companies by providing managed services including identifying and resolving escalated IT issues. Coordinated with the sales department to estimate project costs for billing.Coordinated with clients and provided extensive helpdesk support, both remote and on-site, to resolve emerging issues across the Denver territory related to application services, internet, and servers.Drove consistent efforts for expanding the existing client base and upscaled service quality standards to ensure repeat clientele; recognized as the top sales technician with high billable hours.MATTHIJSSEN INC; Cedar Knolls, NJ 1991 2022Senior Network TechnicianAdministered all facets of the clients network requirements including maintaining and recovering from disasters, strengthening network security, fixing servers, and providing phone support, as well as remote access. Leveraged field expertise to support 10-500 clients from diverse backgrounds including small to midsize companies by providing managed services including identifying and resolving escalated IT issues. Coordinated with the sales department to estimate project costs for billing.Drove consistent efforts for expanding the existing client base and upscaled service quality standards to ensure repeat clientele; recognized as the top sales technician with high billable hours.Coordinated with clients and provided extensive helpdesk support, both remote and on-site, to resolve emerging issues across the NJ/NY territory related to application services, internet, and servers.Directly reported all service requests and resolved issues history to the service manager; entrusted to lead projects on developing, installing, configuring, and maintaining key infrastructure equipment such as SonicWALL and Sophos firewalls.Held accountability for deploying, configuring, and delivering support for Cisco switches, Acronis backup solutions, 3COM, HP, MS Exchange Servers (cloud-hosted and premise-based scenarios), Datto, StorageCraft, and Active Directory.Successfully integrated and ensured proper functionality across key IT and network support equipment such as Citrix Servers, Barracuda Appliance, GFI Mail Archiver, VMWare ESXi Server, and Microsoft Remote Desktop Servers 2019.Additional Experience: Business Partner atNational Digicode Ltd. (1988 1991); Computer Technician and Shipping Manager at Nictrix (1985 1988).Education & CertificationsWASHBURN UNIVERSITY; Topeka, KS (1987) BS, Business ManagementBAYONNE HIGH SCHOOL; Bayonne, NJ (1983)MCSE Certified SonicWALL CSSA Certified Datto DCA Certified |
