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Candidate Information
Title Customer Service Administrative Assistant
Target Location US-GA-Duluth
Email Available with paid plan
Phone Available with paid plan
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PHONE NUMBER AVAILABLE E-mail: EMAIL AVAILABLEPROFESSIONAL SUMMARYEducational Interpreter with ten plus years of customer service experience in a variety of industries providing support to senior executives. I possess time management skills and Im capable of prioritizing while handling multiple projects. My experience has led me to attain strong interpersonal and problem solving skills with the ability to collaborate with diverse individuals.EXPERIENCEBank of America12/16/2019-PresentRelationship Banker Help clients resolve immediate needs such as printing bank statements. Guide clients to navigate digital services such as BillPay and navigating the application on theirphones. Provided customer service at teller line such as cashing checks, making deposits and transfers. Provide customers with resources for their immediate financial needs, Out bound call certified. Translate for loan officers during mortgage application process and refinancing offers. Open accounts, resolve online access an account issues.Language IntegrationEducational Interpreter Interpret word by word parent teacher conversations6/16- 9/19 Translate conference forms for parents to sign Build rapport with parents through phone call and create a team relationship Arrive fifteen minutes before to address teacher or group for conference to learn about thestudent When parents wouldnt show up for appointment, I would offer to make meeting via phone.Randstad SourcerightEmployment Specialist Internship HIRE HOPE7/18- 12/18Generate sales leads and update excel spreadsheets dailyReview resumes and phone screen candidatesRetain relationships with both internal and external clients to ensure staffing goals are achieved Asses clients education, work experience, skills, abilities, qualifications, and job interest Administrative duties and record keepingManage candidates profiles in applicant tracking systems (Cornerstone)Georgia Association of Latino Elected OfficialsCanvasser/ Volunteer9/17-9/2022Increase civic engagement and leadership of the Latino/Hispanic community across Georgia Canvass neighborhoods while educating people on the importance of votingConduct community outreach in English and SpanishRegister people to vote in the communityInterpret and translate during citizenship workshopsJ. K. S. D. Carpentry3/10-9/18 Administrative AssistantScheduled renovation projects and communicated with customer about deadlines and material deliveryEnsured accuracy of daily workforce reportsCash handlingAssisted with hiring by securing proper documentationProcured supplies, mail, and other materials for job sitesGlobal AccountingAdministrative AssistantVOLUNTEERSer Familia, IncVolunteer/Facilitator1/15-5/15Handled sensitive and confidential information and securely maintained filesResponsible for keeping accurate records according to up-to-date tax legislationWorked with tax software applications Tax Wise and Drake to coordinate with Internal Revenue ServiceCash HandlingCreate Profit and Loss statementsConfirmed that all tax documents were properly reviewed by coordinator for accuracyEngage families with young adults to join youth enrichment programsCirculate fliers to community members to create awareness of programs within their reach Attend community gathering workshops and free healthcare servicesAid at workshops by cleaning, cooking and setting up breakfast bar or lunch barGeorgia Center for OpportunitiesVolunteer/ FacilitatorCERTIFICATES1/18-PresentRecruit families to attend classesTrain and become a certified Strengthening Families facilitator, a program that is internationally renowned to help families gain skills to communicate better with their teensEDUCATIONTemple University Harrisburg, VA - Family Development Credential 5/11Criminal Justice Technology Associate Degree 05/20University of Georgia Professional Interpreter in Special Education 6/19University of Georgia CITI PROGRAM- Human Research Social and Behavioral 1/18Tapestry.org- Interpreter Training on Human Trafficking and Domestic Violence 6/18Gwinnett Tech- Georgia Work Ready #11803/09SKILLS Attention to detail Customer service Leadership Bilingual Facilitator Problem solverCash handlingSalesCompassion

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