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Click here or scroll down to respond to this candidateCandidate's Name
Location: Greenville, SC Street Address Email: EMAIL AVAILABLEAuthorized to work in the US for any Employee Cell: +l PHONE NUMBER AVAILABLELinkedIn: https://LINKEDIN LINK AVAILABLECloud Platform & Site Reliability EngineerResults-driven Engineer is passionate about building robust and scalable infrastructure. Committed to delivering solid products and collaborating with cross-functional teams to enhance capabilities and troubleshoot critical issues.Highly skilled and self-taught IT professional with a diverse background in network engineering, virtualization, backup solutions, and cloud technologies. Successfully implemented LAN/WAN/wireless solutions, orchestrated virtualization environments, and streamlined processes through cloud adoption. Led consulting services, optimizing IT infrastructure and delivering cost-effective solutions for increased operational efficiency. Developed and implemented cybersecurity strategies, ensuring client systems' safety. Delivered exceptional technical support, resolving complex issues promptly. Efficiently managed reporting and testing processes for hazmat contractors, contributing to a safe work environment. Demonstrated dedication to personal growth and overcoming challenges. Seeking to leverage expertise in platform engineering, collaboration, and troubleshooting to contribute to a dynamic organization's success.Area of ExpertiseNetworking EngineeringTechnical TroubleshootingCloud Platform ManagementEngineering Standards ComplianceRisk Assessment & MitigationDistributed Team CollaborationQA (Quality Assurance)Cloud Environment ConfigurationSoftware & Infrastructure UpdatesTechnical Expertise:Computer Networking:LAN, VoIP, VLAN, VPN, WAN, DHCP, TCP/IP, BGPOS & Administration:Operating Systems, Microsoft Windows Server, System Administration, Disaster RecoveryMicrosoft Technologies:Azure AD Hybrid, PowerShell scripting, Hyper-V Deployment, SharePointVirtualization & Cloud:VMWare, Virtualization, Azure, and Google Cloud PlatformsDatabase & Development:SQL, MySQL, Software Deployment, Software Testing, DebuggingHelp Desk & Tech Support:Technical Support, Help Desk, Software TroubleshootingAdditional Skills:DNS, High Availability, IVR, Business Analysis, Windows, Network AdministrationPROFESSIONAL EXPERIENCEEVERETT IT SERVICES - Greenville, SC Owner/Consultant May 2007 PresentLed Everett IT Services, providing expert consulting to businesses, optimizing their IT infrastructure, and delivering cost-effective solutions, resulting in increased operational efficiency and client satisfaction.Developed and implemented cybersecurity strategies, including network security assessments, vulnerability management, and incident response plans, safeguarding client systems against emerging threats and potential breaches.Streamlined processes by leveraging cloud technologies, facilitating seamless data migration, enhancing collaboration, and reducing operational costs, enabling clients to adapt to modern digital environments and stay competitive.Implemented and maintained network infrastructure for clients including network switches (Ubiquity Unifi, Arista, Mellanox, and Cisco switches), routers/firewalls (Cisco Meraki, pfSense, and Palo Alto, and Ubiquity Unifi) and Wi-Fi access points (EnGenius, Cisco, and Ubiquity Unifi).MICROSOFT, Seatle, WA Azure Cloud Support Engineer Aug 2022 to Jan 2024Ensured successful execution of operation Azure cloud customers through Infrastructure as a Service (IaaS) supportUtilized in-depth technical expertise to identify and resolve all issues affecting customers' virtual platforms.Ensured seamless Azure portal setup and configuration by providing expert assistance, enabling customers to overcome challenges effectively and optimize their operations.Provided Hyper-V virtualization nesting support for production and recovery projects, ensuring smooth operations and efficient resource utilization. Offered encryption configuration, maintenance, and recovery assistance.Rendered a keen eye for details to perform in-depth root cause analysis for VM start/stop/create issues, delving into the hardware level to identify underlying causes and implement effective solutions.Achieved excellence in Azure Network (AZNet) configuration and troubleshooting for customers' VM infrastructure, ensuring reliable connectivity and optimal performance.NEIGHBORTECH - Manhasset, NY Senior IT Specialist Sep 2021 to Aug 2022Successfully implemented LAN/WAN/wireless solutions utilizing Sonic Wall, Sophos, Fortinet, Ubiquiti, Netgear, pfSense, and Mellanox, enhancing network performance and connectivity for seamless operations.Orchestrated virtualization environments with VMware, Hyper-V, and KVM, optimizing server and network appliance performance through efficient resource management and virtualized solutions.Implemented robust local and cloud backup solutions such as AWS, TrueNAS, Datto, Carbonite, and Backblaze, ensuring data integrity and seamless recovery. Proficiently diagnosed and repaired hardware issues for servers and workstations.Spearheaded Office365 and Google Workspace email/applications setup and rollout, streamlining team communication and collaboration. Supported end users in resolving printer/scanner, login, data recovery, and application-related issues.TARGET DISTRIBUTING VOIP Engineer Jul 2014 Jul 2020Delivered exceptional tier 2 VOIP support, resolving complex customer issues promptly and ensuring uninterrupted communication services, resulting in high customer satisfaction and retention.Successfully diagnosed and resolved advanced network issues, optimized network layouts, and configured systems, enhancing network performance and stability for seamless operations and improved user experience.Collaborated with channel partners, providing presales engineering and design expertise and developing tailored solutions aligned with customer requirements, resulting in increased sales and successful partnerships.Prior Experience:TERRACON CONSULTING Site Technician Jun 2012 to Jun 2014NCC Tech Support Manager Sep 2004 to May 2007Education & CredentialsA & P Certification in Aircraft Maintenance USAerotech - Greenville, SC, Jan 2014 to Mar 2016College Degree in Information Technology DeVry - Freemont, CA, Jan 1998 To Jun 2002Certification:Zoom Phone, Present Completed all Zoom phone certification coursesZultys ZCSE Certified Sep 2014 to Sep 2022 Zultys ZCSE Certified |
