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Click here or scroll down to respond to this candidateCandidate's Name
EMAIL AVAILABLEPHONE NUMBER AVAILABLEStreet Address Bennett Creek Dr. Apt 614, Jacksonville, FLSUMMARYDedicated professional with 16 years of customer service experience, including roles as a Network Support Expert and Technical Support Advisor. Skilled in technical troubleshooting, customer issue resolution, and providing white glove service. Seeking a Customer Service Rep role to leverage expertise in customer interaction, problem-solving, and system navigation.WORK EXPERIENCEAsurion Work from Home/Remote OnlyNetwork Support Expert Aug 2020 - Apr 2024 Provided comprehensive network support, resolving technical issues and updating system codes to facilitate customer service representatives in initiating claims. Enhanced customer satisfaction by conducting follow-up calls, ensuring timely communication between technicians and clients. Utilized Service Bench software to deliver targeted support for phone insurance carrier processes, excluding direct claim filing for customers.KellyConnect/Apple Remote Services Jacksonville, FL T1 Technical Support Advisor Nov 2019 - Aug 2020 Provided customer support by addressing inquiries and resolving technical issues, ensuring high levels of customer satisfaction. Utilized diagnostic tools and resources to troubleshoot and resolve product service concerns efficiently. Engaged in continuous learning and professional development through completion of required training and active participation in coaching sessions.Concentrix/USBank Jacksonville, FLPersonal Banker Representative Jun 2018 - Jun 2019 Provided comprehensive support for customer inquiries, resolving issues related to credit card accounts, ensuring customer satisfaction and account accuracy. Educated customers on credit card features, benefits, and services, enhancing their understanding and enabling informed financial decisions.Fanatics Call Center Jacksonville, FLCustomer Service Representative Oct 2017 - Jan 2018 Efficiently managed order verification and processing, ensuring accurate fulfillment and maintaining clear communication with stakeholders for seamless transactions. Handled coordination of custom artwork requests and adeptly managed cancellations, return authorizations, and credit requests, upholding company standards for merchandise preparation. First Coast Service Options Jacksonville, FLPersonal Service Representative Jun 2010 - Oct 2015 Addressed inquiries from Medicare beneficiaries and providers, clarifying concerns and offering guidance on health insurance coverage details. Coordinated referrals, seamlessly connecting individuals with the appropriate Medicare contractor agents for specialized assistance. Assisted beneficiaries in evaluating and selecting suitable prescription drug plans, ensuring informed decisions regarding their Medicare options.BCBSFI Jacksonville, FLPersonal Services Representative May 2004 - Jun 2007 Effectively managed and maintained enrollment processes for a substantial member base, ensuring accurate and timely completion of all related administrative tasks. Addressed and resolved complex billing inquiries and facilitated payment transactions, enhancing customer satisfaction through diligent issue resolution.Ferguson Enterprises Jacksonville, FLSecretary Jun 2003 - Dec 2003 Managed a multi-line switchboard, efficiently routing inbound calls to the correct departments, ensuring seamless communication within the organization. Maintained a comprehensive filing system, contributing to the organization's record-keeping and supporting customer service excellence.Microdyne Outsourcing Inc Jacksonville, FLInbound Customer Service Rep Nov 2001 - May 2003 Addressed and resolved customer inquiries and complaints, ensuring satisfaction and maintaining a high level of service quality. Operated effectively within a dynamic, fast-paced call center environment, consistently meeting the needs of diverse clients.EDUCATIONEducation American of TechComputer Networking Technology CreditsJacksonville, FLFebruary 2003 - January 2004Business Etcetera of TechCertification in Computer BusinessMiami, FLSeptember 2000 - May 2001SKILLSStock Control & Accounting Inventory Requisition Management Training & Development Material Management Purchase Request Microsoft Office Access Excel Power Point Word Time Management Excellent Work Ethic Customer Service |
