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Candidate's Name
Interpreter RepresentativeContactStreet Address  Erik wayGreenacres FL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEObjectiveProductive Call Center Representative with several years of experience building rapport with clients and providing quality support. Gifted in answering large volume of customer calls and resolving customer complaints. Recognized for consistently earning top customer satisfaction ratings. Passionate Interpreter offering superior language experience to bridge communication gaps for better understanding and productivity. Employs empathic, mindful approach to avoid potential conflicts caused by lack of cultural knowledge. Operates well in both online and in-person scenarios, facilitating conversations despite scheduling issues or geographical limitations.EducationUniversity of Technology ( UTESA)Dominican Republic, Santiago De Los CabellosHospitality, Costumer Service, Medical AssistanceKey SkillsCustomer relationsHigh-energy attitudeQuality assurance optimizationCustomer communicationsInterpersonal skillsFluent BilingualismClient SupportProfessional ethicsClient ConfidentialityCreole, French, English, Spanish FluencyTerminology ManagementExperienceJAN 2023-APRIL2024Interpreter Propio Language Services and Technology SolutionUtilized active listening skills and cultural sensitivity to convey accurate interpretations.Maintained message content, tone, and emotion as closely as possible.Interpreted remotely through video conferencing or phone to facilitate communication between parties unable to meet in person.Provided oral interpretations for clients during extraordinary events, successfully maintaining pace with native speakers to deliver real-time comprehension.Enhanced communication between clients and non-English speakers by providing accurate translations in real-time conversations.Improved patient outcomes in healthcare settings by facilitating clear communication between medical professionals and non-English speaking patients.MARCH2020-APRIL2022Live Ops LLC/Customer Care Rep (work From Home)Inbound sales, customer service and store supportCustomer support: I must guide the buyer through their purchases then provide then support for refund then cancellationJanuary2019-February2020Next Rep/ Customer Care Rep (work From Home)Delivered fast, friendly, and knowledgeable service for routine questions and service complaintsPromptly responded to customer inquiries and resolved complaints to promote loyaltyDe-escalated customer issues with proven conflict mediation and problem-solving abilitiesCorresponded with service department team members to build and implement successful solutions to customer problemsConsulted with customers to resolve service and billing issuesLeadershipSuccessfully led a team to exceed sales goals while maintaining excellent customer satisfaction scores.ReferencesAvailable upon request.