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Click here or scroll down to respond to this candidateCandidate's Name
Pottstown, PA Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL EXPERIENCEPfizer, Collegeville, PA, USA September 2007 April 2023Senior Manager (Software Support), July 2013April 2023Onboarded and managed external agency users (200+).Identified, resolved or facilitated agency fixes for any connection issues.Worked with business users to develop and implement improved business processes for their application.Worked with users to determine or enhance system requirements.Prepared or reviewed detailed specifications for routine changes or enhancements to the IT system to be used by developers for system coding.Conducted system testing or coordinated system testing with users.Updated training materials and provided user training.Requested and renewed Partner Tunnels.Jira Management for Aurora support tickets.Ensured training was assigned/completed for all agency partners.Managed and updated Publication SharePoint sites.Datavision and PharmaCM CT super user and support. Both Systems are SaaS.Created PharmaCM CT training material.Created/reviewed UAT for PharmaCM CT.Completed UAT using HP ALM system.Served as Approver for access requests for Datavision and PharmaCM CT.Created Business Objects reports to monitor training completion.Updated Business Objects report for weekly agency user access monitoring.Subject Matter Expert and System Owner for Datavision.Reviewed Datavision Audit report and reported/resolved any findings.Business Technology support for Datavision.Liaison between Business needs and Technical requirements in order to gather business requirements and manage projects to implement and enhance technology.Provided appropriate training to all clinical publications staff, including new hire training, periodic system improvement training.Developed technical documentation and best practice documents and templates.Ensured all systems processes were compliant with policies, SOPs, SPIs, guidance documents and relevant association guidelines.Reviewed performance records and addressed deficiencies in order to maintain optimal performance, operation and usage of the system.Worked with vendors to create standard reports.Managed contractors suggestions around systems development and maintenance as needed.Manager (Liaison for Business/IT), September 2007 July 2013Liaison between Business needs and Technical requirements in order to gather business requirements and manage projects to implement and enhance technology.Worked with business users to develop and implement improved business processes for their application.Worked with users to determine or enhance system requirements.Prepared or reviewed detailed specifications for routine changes or enhancements to the application to be used by developers for system coding.Provided technical assistance to agency partners by identifying system or operational problems and facilitating resolution.Coordinated with appropriate technical teams to provided necessary support.Recommended system change requestsDeveloped user acceptance test scripts.Conducted system testing or coordinates system testing with users.Subject Matter Expert for Datavision system.Project Manager for PubSTRAT to Datavision migration.Worked closely with the Publications Operations Managers and Affiliate personnel to integrate PubSTRAT into publication planning and development to create consistent practices across all publication teams.Provided appropriate training to all clinical publications staff, including new hire training, periodic system improvement training.Ensured all systems processes were compliant with policies, SOPs, SPIs, guidance documents and relevant association guidelines.Reviewed performance records and addressed deficiencies in order to maintain optimal performance, operation and usage of the system.Worked with vendors to create standard reports.Managed contractors suggestions around systems development and maintenance as needed.Subject Matter Expert for PubSTRAT (SaaS) system.Wyeth Pharmaceuticals and Research Headquarters November 2006 - September 2007PubSTRAT System Specialist (contractor through On Assignment)Ensured an exceptional relationship with vendor and served as the owner of PubSTRAT.Identified and resolved PubSTRAT issues and communicated updates to publications teams worldwide.Designed reports and worked with vendor to ensure reports meet company requirements.Utilized PubSTRAT data to identify publication process issues.Created User Acceptance Testing documentation.Tested and piloted all new enhancements, resolving any issues prior to authorizing release into the production environment.Developed and implemented associated training.Participated in departmental and interdepartmental projects and/or process improvement initiatives.Served as the Super Administrator for Wyeths publication tracking database (PubSTRAT).Primary contact for PubSTRAT database with vendor.Developed new job aids and training materials allowing new users to go into PubSTRAT and complete their tasks without having to wait for one-on-one training.Created initial entries and settings for new projects, determining default workflow, reviewers, and approvers, obtaining study milestone information.Identified, resolved or facilitated vendor fixes for any PubSTRAT issues.Worked with vendor to create standard Wyeth reports.Communicated updates to publications teams.Trained personnel on new PubSTRAT functions; train all new users.Phelan Hallinan and Schmieg, LLC April 1997 November 2006Project Supervisor - July 1999-November 2006Created and led a project that reduced the time and effort taken to create legal documents for every department in the firm.Increased document product by 300%.Met with department supervisors, including attorneys, to determine requirements for each document.Determined what changes needed to be made to proprietary software and implemented those changes.Created workflow charts and educated departments on new processes.Followed guidelines for city, state, federal and company to develop the new documents.Created timelines and staffing plans to fulfill project requirements.Coordinated a team of programmers to complete the project within the necessary deadlines.Responsible for doing all the quality control of the projectComputer Systems & Telecommunications Analyst, April 1997 July 1999Accountable for successfully enhancing, optimizing and upgrading company's technical infrastructure to provide support to more than 300 users throughout 5 locations across a multi-platform environment.Developed Crystal Reports as requested.Facilitated Crystal Report requests with our off-site vendor (India) and our in-house staff.Analyzed user needs and developed software solutions.Developed, created and modified general computer applications software or specialized utility programs to improve functionality.Worked with software and hardware vendors to resolve problems.Logged and tracked calls using problem management reports (Track-It)Oversaw telecommunications systems, including voice and data.Collaborated extensively with management and vendors to analyze new products and recommend appropriate solutions to optimally support infrastructure.Researched, recommended and purchased new hardware and software.Assisted in planning and implementing technical infrastructure for 3 remote offices.Created and implemented public folders, address books, security, routing, archiving and remote access solutions.Configured user permissions, email accounts and settings, identifications, and wireless profiles based on firm policies.Implemented and supported PC Anywhere and RDP for remote troubleshooting.Created technical processes and procedures guidelines.Provided support on all hardware, software, networking and systems issues.Provided support for phones, faxes, copiers and printers.Supported Mitel phone system.Supervisor for the Docmaker project.Project Manager for all moves.Managed all status reports that were emailed to clients.ADDITIONAL EXPERIENCESheriffs Sale DepartmentSupervisorLitigation SecretaryEDUCATION & CERTIFICATIONBachelor of Science (BS) Criminal Justice, Radford University, Radford, VA USAJira Administration Class, 2023SQL/Python Class, Feb. 2024Power BI Class, May 2024Crystal Reports 9 Certified, 2005Military: U.S. Army 1985-1988 |
