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Click here or scroll down to respond to this candidateCandidate's Name
Administrative AssistantBrunswick, MD Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDedicated and focused professionalExcels at multitasking, working effectively in a team, and meeting deadlines Ability to confront and overcome new challenges that will help the company run smoothly. Strong sense of urgency and problem-solving skills Exceptional customer service skills, over the phone and in-person. Willing to relocate: AnywhereAuthorized to work in the US for any employerWork ExperienceCrew MemberRoy Rogers-Brunswick, MDDecember 2023 to PresentWelcoming customers into restaurantPlacing ordersFood server/ bagging to go bagsClean front lobbyPatient Service CoordinatorMaryland Oncology Hematology-Frederick, MDApril 2023 to PresentFront desk, schedule patients for upcoming appointments, discharge patients, fax medical information to other facilities,schedule biopsy, print medical records, answer incoming calls,etc Onboarding CoordinatorInterim HealthCare-Gaithersburg, MDNovember 2022 to February 2023Run Background reportsCall referencesSearch Abuse Registry and Sex offender registration Upload documents in systemFollow up for expired documentsHuman Resources CoordinatorAlways Best Care Senior Services-Rockville, MDJuly 2021 to November 2022Calling potential caregivers to come in for interviews, update documents in the system, order materials for office, conduct meetings for company, etc.Customer Service Representative LeadVito Services-Rockville, MDJanuary 2020 to July 2021Answer incoming calls, book appointments for plumbing or HVAC. Invoicing, taking payments and converting hours. Resolved customer issue Booked appointments for clients Worked in the inbound call center Responded to inquiries and issues Managed customer accountsDiagnostic administratorVetFed CARENET-Rockville, MDJune 2019 to December 2019Able to identify and explain the details of radiology results, lab results & clinical studies. Corresponding with medical facilities to schedule appointmentsCustomer Service RepresentativeGiant-Potomac, MDNovember 2016 to June 2019Jun 2018 to Present Process customer returns, answer questions about merchandise, and manage exchanges. Respond to service inquiries and coordinate resolutions with management. Distribute merchandise to floor associated to be restocked in correct department. Complete shift start/end duties and generate reports for management. Put up and take down signage for store sales ad diverge week, put up signage regarding recall items and changes to store regulations. Answer customer service desk phone calls and route calls appropriately Pricing Associate/ Asset ProtectionKeepers Staffing-Bethesda, MDJuly 2017 to August 2018 Greeted customers warmly providing product knowledge Directed customers to cash register or fitting rooms Moved and marked down merchandise during store promotions and special events/weekly deals Monitored store pricing system Observed customers throughout the store to monitor shrink control, safety and customer service. Monitored the receiving and storage areas and conducted delivery audits to detect vendor fraud, associate dishonesty and compliance. Assisted in performance of loss prevention related inspections. Prevented the sale of unsafe or out of code product. Reported all incidents of unsafe store conditions and associate conduct to store director and loss prevention management.Licensing Assistant (Temp)Keepers Staffing-Bethesda, MDJune 2017 to August 2018 Organized files and scanned in paperwork Made copies of license before distributing out to managers or clients Greeted and aided clients as needed Updated and maintained documentsAdministrative AssistantKeepers Staffing-Bethesda, MDAugust 2017 to January 2018 Provided clerical support including scanning, faxing, and copying. Answered calls from clients Prepared and modified documents including correspondence, memos and emails. Scheduled meetings and appointments for management. Maintained office supplies Performed Data entry and scanned documentsHelp Desk Specialist/ Data EntryWestat-Rockville, MDApril 2014 to November 2016 Provided technical assistant and support for incoming queries and issues related to computer systems, software and hardware. Responded to queries further over phone or on computer/emails (tickets) in timely manner Maintained daily performance of computer systems Walked customers through problem-solving process. Followed-up with customer to ensure issue has been resolved. Ran report to determine malfunctions that continue to occur. Entered customer data into system software and verified data to source documents Updated, sorted, and organized existing data to ensure it is not lost. Assistant Store ManagerClaire's-Gaithersburg, MDFebruary 2013 to April 2014 Provided leadership and direction to all employees working closely with the store manager Ensured Product quality and availability, overseeing store inventory Assisted customers whenever necessary. Organized employee schedule Took disciplinary action when necessary. Ensured a consistent standard of customer service Maintained store to standard, including stocking and cleaning. Completed task assigned by the store General manager accurately and efficiently Customer Service RepresentativeTarget-Germantown, MDSeptember 2010 to February 2013 Greeted and directed customers Listened to customers' questions and concerns, and provided answers or responses. Conducted price and feature comparisons to facilitate purchasing Managed return and exchanges of merchandise Coordinated with sale associated to provide excellent customer service Informed customers about discounts and special offers Provided break times for sale associates and other fellow team members Educationhigher education in General Studies / NursingMontgomery College - Rockville, MDAugust 2013 to August 2019High school diploma in High schoolEssex High School - Tappahannock, VAFebruary 2004 to June 2006Skills Microsoft Word Cash Handling Receptionist Customer Service Data Entry Data-Entry Excel Typing Data Entry Operator Word Store Management Experience Pricing Technical Support Desktop Support Loss Prevention Help Desk Microsoft Windows Remote Access Software Cashiering Filing Medical terminology Phone triage Human Resources Computer Networking Network Support Operating Systems Microsoft Windows Server Hospitality (10+ years) Interviewing Talent management HR sourcing Communication skills Recruiting Human resources Recruiting Interviewing Conflict management HIPAA Customer service Typing EMR systems Workday Clerical experience Medical terminology Personal assistant experience Employment & labor law Hospitality Microsoft Access Data collection Documentation review Accounts receivable Windows Front desk Office management Adobe Acrobat Medical records Public relations Customer relationship management Help desk HR sourcing Remote access software Desktop support Cash handling Guest services Cash register Telephony Mobile devices Pricing Relationship management Computer skills Communication skills Google Docs ICD-10 Anatomy knowledge Neurology Clinic Phone etiquette QuickBooks Leadership Hotel experience Microsoft Windows Server Driving Continuous improvement Medical office experience Proofreading Filing Organizational skills Medical administrative support Microsoft Office Microsoft Word Administrative experience Microsoft Excel Microsoft Powerpoint Patient service Office experience Microsoft Outlook Data entry Stocking ICD-9 Operating systems Marketing Care plans Schedule management Time management Computer literacy Management Google Suite Negotiation Analysis skills Sourcing Software troubleshooting Computer networking Network support Teaching Patient monitoring Multi-line phone systems Phone triage Medical scheduling English Research Account reconciliation Technical support Athenahealth Medical receptionist EHR systems Microsoft Office Computer skills Microsoft ExcelLanguages English - ExpertCertifications and LicensesDriver's LicenseAssessmentsCustomer service ProficientDecember 2019Identifying and resolving common customer issues.Full results: ProficientData entry: Attention to detail ProficientJune 2021Maintaining data integrity by detecting errorsFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.Additional Information Dedicated and focused professional Excels at multitasking, working effectively in a team, and meeting deadlines Ability to confront and overcome new challenges that will help the company run smoothly. Strong sense of urgency and problem solving skills Exceptional customer service skills, over the phone and in-person. |
