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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFILECourteous, solution oriented customer service professional with over 5 years of experience. Expert professional track record of utilizing exceptional communication, interpersonal and organization skills to deliver quality customer service and satisfaction to diverse population of clients. Motivated to meet and exceed business objectives and offer skills and areas of expertise in the following: Confidentiality Management Problem Solving Customer Service Record File Maintenance Team Building Time ManagementPROFESSIONAL WORK HISTORYAnogo of Philadelphia, Philadelphia, PA 02/2018 11/2020Data Entry ClerkReviewed cleaning contract 30+ applications monthly for completeness and accuracyPrepared reports for incoming contract applications and outgoing approved contractsScheduled 20+ conference call meetings week with organization leaders and stakeholdersHandled 50+ incoming calls daily ensuring direction queries routed to appropriate personsCoordinated sorting and distribution of large volumes of interoffice mail daily distributionReviewed and verified company inventory supplies and maintained transportation logsPerformed updates of organizations computer contracting recording systems each dayManaged troubleshooting maintenance updates, report generation of CRM databasesJANICE CLEANING, Philadelphia, PA 03/2016 01/2018Office ClerkEstablished efficient workflow processes, monitored daily productivity to improve overall effectiveness of personnel and company operational activitiesTrained junior staff in company regulatory standards ensuring organization complianceOversaw office inventory activities, including ordering, paper requisitions reconciliationsCommunicated corporate objectives across divisions via consistent follow up contactsAnswered, screened and directed up to 100* daily inbound phone calls for team membersMonitored recordings of incoming telephone client calls to quality assurance purposesNEW GARDEN EARLY LEARNING CENTER, Philadelphia, PA 09/2012 02/2016Front Desk ReceptionistOrganized meticulous front desk receptionist for high volume child care facility creating lasting impressions by greeting parents, guardians, children, educators and stakeholdersFulfilled clerical duties including scheduling appointments and maintained recordsSustained clean and organized work area and ensured entire facility met safety guidelinesEDUCATIONAVON GROVE HIGH SCHOOL, West Grove, PAHigh School Diploma Awarded |
