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Click here or scroll down to respond to this candidateCandidate's Name
Bear, DE Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLESummarySelf-directed human services professional with experience in providing evaluations, services. and guidance for individuals and families in need of specialized community support and services. Highly developed interpersonal skills and relationship management. Outstanding ability to manage competing priorities and multi-task. Big-picture thinker with excellent attention to detail. Accurate and conscientious in case management, documentation, assessment and report maintenance. Proficient in wide range of computer software including Microsoft Office products. SkillsTeamwork and CollaborationEvaluation and AssessmentConducting InterviewsOrganizational SkillsTraining & DevelopmentReliable & TrustworthyActive ListeningConflict ResolutionDedicated SupportCase History CompilationBehavioral SpecialistCommunity ReferralsClient AdvocacyIEP Writing KnowledgeHome VisitsProblem ResolutionRelationship BuildingSupervision & LeadershipComputer SkillsTeam BuildingTeam ManagementGood Work EthicCustomer ServiceFriendly, Positive AttitudeFlexible SchedulePeople SkillsBasic MathPlanning & OrganizingMicrosoft OfficeData ManagementFirst Aid/CPRCritical ThinkingLGBTQ TrainingMaintenance & RepairSpecial Events PlanningComplaint ResolutionStaff LeadershipProblem Anticipation and ResolutionMeeting SupportAccommodation OrganizationCommittee OrganizationRequirements GatheringConference and Convention PlanningService CoordinationProgram Planning and DevelopmentStaff TrainingClient RelationsEvent BillingPayment ApprovalExperienceFAMILY SERVICE SPECIALIST 05/2014 - 05/2022State of New Jersey - Salem, NJSupported needs of at-risk families with housing, food and other critical assistance. Protected children by identifying risks and implementing protective actions and improvement plans. Completed intake assessments on families to determine service needs. Maintained effective working relationships with law enforcement, court officials and medical professionals to give families comprehensive and effective support.Maintained confidentiality through stringent handling of charts and data. Worked with care team to assess client needs and discuss collaborative treatment efforts. Attended hearings with victims to provide emotional support. Established behavioral modification goals and assessed progress toward goals. Managed parent support groups addressing topics such as positive discipline and parenting styles. Used job-related software to compose or prepare correspondence, case notes and technical reports Worked with community resources to engage youth in pro-social activities and help families access services. Built trust and rapport with victims of violent crimes by remaining calm and compassionate in variety of situations. Participated in ongoing training to maintain license and enhance knowledge of relevant mental health topics. Interviewed clients individually and in groups to assess situations, capabilities and problems. Informed victims about legal processes and timelines. Evaluated personal characteristics and home conditions of foster home or adoption applicants. Arranged adoptions and found foster homes for abandoned or abused children. SALES ASSOCIATE 12/2013 - 03/2015Target - Newark, DEHelped customers find specific products, answered questions and offered product advice. Engaged customers in friendly, professional dialogue to determine needs. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Collected payments and provided accurate change.Worked with fellow sales team members to achieve group targets. Answered product questions with up-to-date knowledge of sales and promotions. Developed trusting relationships with customers by making personal connections. Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.Assessed customer needs to provide assistance and information on product features. Built and maintained relationships with peers and upper management to drive team success. Assisted teammates with sales-processing tasks to meet daily sales goals. Tracked company inventories, moved excess stock and arranged products to improve sales. Increased purchase amounts by cross-selling with similar products. Reviewed files, recordings and other documents to obtain information to respond to requests. COMMUNITY INTERVENTION SPECIALIST 08/2010 - 10/2013 Delaware Guidance Services - Newark, DEWorked one-on-one with children and youth with severe behavioral disorders. Provided case management services to improve daily progress using individualized behavioral plans. Worked with clients to replace inappropriate behavior with acceptable daily living, school, social and recreational skills.Documented outcomes and progress.NON SECURE DETENTION (NSD) PROGRAM COORDINATOR 07/2005 - 07/2010 Moore Proactive Solutions/An Alternative Way, LLC - Newark, DE Responsible for overseeing all day-to-day operations of the NSD Program. Assured compliance with program standards and goals. Maintained daily contact and coordination with treatment parents and case managers. Monitored and assured compliance with licensure and MPS/AAW documentation standards. Conducted in-home interviews and investigations to determine qualifications and cultural competency of prospective foster parents.Conducted pre-admission assessment of youth that entered the NSD Program. Provided collateral community and school contacts and other case management services as indicated in the youths Individualized Treatment Plan.DIRECTOR OF HUMAN RESOURCES 07/2003 - 07/2005Community Systems Inc. Delaware - Newark, DERecruited and trained new employees to manage overall talent acquisition. Devised training programs for new and existing employees. Devised and executed employee development, performance oversight, compensation and benefits programs. Designed employee performance evaluation process and merit program. Created comprehensive orientation program to acquaint new employees with company programs, guidelines, policies and procedures.Worked with department managers to assess needs.Supervised HR Department employees by directing activities and monitoring performance. Organized and maintained records to facilitate programs, events and activities. Complied with local, state and federal laws and established organizational standards. Supported top talent identification processes by interviewing candidates and executing onboarding, orientation and benefits processes.Developed and implemented hiring criteria and employment selection assessments to improve staffing quality. Developed job descriptions using targeted keywords and published job openings on company website and job boards.Met with current and leaving employees to conduct surveys and determine areas in need of improvement. Created compensation and benefits structures to align with market conditions and budget demands. Created succession plans and promotion paths for staff to boost passion for reaching goals and objectives of organization.Processed medicaid claims for all program participants. Coordinated Corporate meetings.ACCOUNTING CLERK 08/2004 - 06/2005Zutz Insurance - Wilmington, DEResponsible for issuing, billing and maintaining insurance policies and bonds. Maintained databases and filings of a client based group of 10,000 customers.Interfaced with the Foundation of Real Estate Appraisers. Prepared monthly and year-end closing statements, financial documents and invoices. Maintained accurate invoice summaries and collection records to enhance monitoring of billing and cash inflows. Monitored balance sheets and income statements to evaluate financial performance. Education and TrainingWilmington University - New Castle, DE Bachelor of Science General Studies, 01/2003Fall 2001 - Dean's ListSpring 2002 - Dean's ListFall 2002 - Dean's ListGPA 3.5Defender for Wilmington University Women's' Soccer Team, Fall 2001 to 2002 Captain of First ever Wilmington University Women's Soccer Team Fall 2001 Captain of Wilmington University Women's Soccer Team Fall 2002 Ferrum College - Ferrum, VADefender for Ferrum College Women's Soccer Fall 1996, Fall 1997 Participated as the school mascot, the Panther Winter Sports 1996-1997 & Winter sports 1997-1998. Activities and HonorsChild Placement Board Committee, 2017-2021CPR CertifiedFirst Aid Certified |
