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Click here or scroll down to respond to this candidateCandidate's Name
Street Address PHONE NUMBER AVAILABLE EMAIL AVAILABLEPROFESSIONAL PROFILEWell-rounded professional able to serve as initial and ongoing point of contact to deliver high quality customer service. Communicate effectively to build and maintain positive relationships. Act in a highly professional manner and demonstrate commitment to the mission and values of the company.High Academic Honors Recognition / Dean's List / Honor Roll.Ultimate Medical Academy HIPAA Essentials for Healthcare Professionals Certificate.Microsoft Office Applications Word, Excel, Outlook, Publisher, and PowerPoint Type 40 WPM.KEY QUALIFICATIONSMedical Billing Accounts Receivable Collections Co-Pay Deductibles Co-Insurance EOBsRevenue Cycle Management Posting Payments Government (Medicare & Medicaid) Third Party PayersElectronic Health Records (EHR) Electronic Medical Records (EMR)Managed Care (HMO, PPO, and POS) Workers CompensationInsurance Verification Insurance Claim Processing CMS 1500 CMS 1450 (UB-04)Front Office Operations Medical Office Procedures SchedulingMedical Terminology Anatomy & Physiology HIPAA Compliance Medical Coding (ICD-10, HCPCS, CPT)EDUCATIONUltimate Medical Academy Associate of Science Degree Medical Billing and Coding, 2024Post University Certificate in Human Resource Management, 2019WORK EXPERIENCENike Memphis, TN 11/2018 PresentAuditorOperate machinery in a safe and efficient manner and in accordance with company procedures.Review materials and inspect finished products for quality and adherence to specifications.Meet production goals and deadlines to maintain schedule and communicate effectively with team members.Staffline Centre Memphis, TN 08/2022 12/2023Customer Service Representative Call Center (Remote)Managed incoming and outgoing telephone calls, verified clients, and updated information.Identified customer needs, provided resolutions to problems, and followed established procedures.Documented activity in customer accounts in an accurate manner and ensured confidentiality.Maintained high levels of confidentiality while accessing accounts.Family Dollar Memphis, TN 01/2017 12/2020Cashier / Customer Service RetailServed as direct point of contact and delivered excellent customer service with a positive attitude.Opened and closed the establishment, ran reports, and handled deposits.Operated cash register, scanned merchandise, accepted payments, ensured accuracy of cash drawer, stocked shelves, and kept work area clean and organized.Worked in a professional, team-oriented manner, followed policies and procedures, and interacted with diverse customers and staff.ADDITIONAL EXPERIENCEJabil Circuit Memphis, TN Package Handler / Auditor (06/2008 09/2016)Trained new hires, conduct audits, removed defective products, and completed tasks in the required time limits. |
