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Title Customer Service Data Entry
Target Location US-Chicago
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Oklahoma City, OK Street Address  PHONE NUMBER AVAILABLEEMAIL AVAILABLEPROFESSIONALSUMMARYTo Gain employment where my skills, experience and training are utilized Qualifications Clerical office experience, knowledgeable of computer programs, retail experience, knowledge & applicable medical experience. SKILLS Safety protocols expertiseCritical thinkingGood telephone etiquetteExcellent Written and VerbalCommunicationCustomer ServicePayment ProcessingMultitasking and PrioritizationData Entry and MaintenanceInventory ManagementComputer ProficiencyOrder and Refund ProcessingWORK HISTORY MEDICAL SUPPLY TECHNICIAN 03/2019 to CURRENT Department of Veterans Affairs, Mercy hospitalReceiving contaminated supplies and inspects for damage to ensure surgical equipment is in good working condition.Responsible for removing soil, blood, tissue fragment and other contaminants by thoroughly cleaning instruments and reusable medical equipment (RME) determined by Standard Operating Procedure (SOP). Monitors sterilizers for quality control by conducting bacteriological tests. Assembles instrumentation with correcting packaging for proper sterilization such as Steam, High-level disinfectant, and Cidex. Displaying knowledge of complex instrument sets which include: Da Vinci XI robotics, Orthopedic total joint, Neuro, Laparoscopic, Endoscopic, Cardio-thoracic' s, and Ophthalmology.With this knowledge, can work independently on weekends, proficient in training newly hired professionals in proper decontamination, scope disinfectant while encouraging IFU/ SOP use, demonstrate how to assemble/disassemble instrumentation, assist and check in vendor ensuring proper process, and assist co-workers on daily duties. I have developed an advanced leadership experience in our department, by regularly acting as relief lead.As a relief lead it is my responsibility to ensure all VAMC clinics such as dental, ENT, urology, dermatology, ultrasound, audiology, speech, as well as other clinics instrumentation are properly transported, also picked up in timely manner.Relief lead position requires strong customer service skills, managing immediate decision-making process, managing workload, document verification, assembling case carts for OR procedure use, as well as relaying critical information to overnight shift SPS huddle. Desire for creating a positive culture, knowledge, skills and abilities, as well as clear communication has authorized in to exceed in this position with developing a strong, positive, dependable rapport with co-workers. Sterile processing technician.Performs and participates in decontamination, 03/2017 to 03/2019 cleaning, assembling, packaging, scanning, sterilization, storage and distribution of reusable surgical instrumentation and equipment. Recognizes proper cleaning procedures for each specialized instrument processed and follows infection prevention guideline. Working independently on weekends and holidays, ensuring fair rotation. Medical terminology, anatomy, following AAMI and OSHA guidelines. Dillard's Penn square Giorgio Armani and Yves Saint Laurent Beauty. Greet and welcome guests, build relationships. 04/2016 to 04/2017 Assist in merchandising through visual placement Retail sales makeup artist, promoting beauty products.Well trained in professional in handling and applying makeup, suggesting right combination of colors for ethnicity, skin type, and client wants. Also demonstrates proper use of products.El Reno Dental 08/2015 to 03/2016Provide assistance during a variety of treatment procedures Taking and developing dental radiographs (x-rays) Recording, reviewing patient's medical history and records, ensuring to follow HIPPA laws. Serve as infection control officer, developing infection control, preparing and sterilizing instruments and equipment Maintaining good patient care during and after treatment Providing patients with oral care after surgery or other treatments Instructing patients on appropriate oral hygiene strategies to maintain good oral healthOffice management tasks such as scheduling appointments, answering requests via phone, billing support,ordering supplies. Banfield Animal Hospital 08/2014 to 08/2015Recruit new clients by promoting hospital services, route prompt flow of clients & pets to ensure good customer care and productivity of our veterinary medical team Provide professional, efficient and exceptional services at all times.This includes hospital visits, welcoming clients and pets, ensuring patients are comfortable and providing pet health education Educate clients on pet wellness plans, preventative care, pet health Assist incoming clients on required documentation, entering all pet medical data and history in computer, referrals and faxing patient medical records to a specialist, utilizing proper collars and tags for identification and ensuring prompt service Providing all outgoing clients with necessary instruction, information and billing invoices, dispensing prescription items per vet's instructions, selling retail products and scheduling future appointments. CUSTOMER SERVICE 10/2013 to 08/2014Coach Factory OutletCashier transactions as well as returns, and stock merchandise daily. Process merchandise shipments and mark down products. EDUCATION El Reno High School 2013

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