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EMPLOYMENT HISTORYFEB Street Address  - OCT 2020Warehouse Associate, Fresh creative cuisines, Baltimore, MDJAN Street Address  - JUN 2017Customer Service Associate, Home Depot, Baltimore, MD Supported customer service goals and enhanced relations through friendly, knowledgeable and positive communication. Supported company and clients, including addressing inquiries, resolving issues and managing customer relations. Educated customers on special pricing opportunities and company offerings. Delivered fast, friendly and knowledgeable service for routine questions and service complaints. Asked probing questions to determine service needs and accurately input information into electronic systems. De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Fielded customer complaints and queries, fast-tracking them for problem resolution. JAN 2002 - OCT 2013Maintenance Worker, Equity Management, Baltimore, MD 2402 tionesta rd, Baltimore, 21227EMAIL AVAILABLEPHONE NUMBER AVAILABLECandidate's Name
WAREHOUSE ASSOCIATE/FORKLIFT OPERATORPROFESSIONAL SUMMARYWarehouse associate and forklift operator with over 5 years of expertise in efficient material handling and inventory management. Proficient in operating forklifts, pallet jacks, and other warehouse tools, ensuring timely and accurate deliveries while maintaining safety standards. Demonstrates strong collaborative skills, consistently enhancing team productivity and streamlining warehouse operations. Received and scanned deliveries, updating orders for efficient processing and fulfillment. Examined shipments, rejected damaged items, and recorded discrepancies for accurate inventory. Prepared daily shipments in a large warehouse to facilitate customer order fulfillment. Loaded perishable goods into climate-controlled trucks for scheduled deliveries. Used pallet jacks to move items, ensuring timely and safe transportation within the warehouse. Managed inventory accuracy through systematic product audits. Enhanced shipment processing speed by organizing workflow. Implemented new labeling system to reduce error rates. Analyzed space utilization to boost storage efficiency. Streamlined warehouse operations by integrating efficient sorting techniques. Optimized space by rearranging storage layout, increasing capacity. Evaluated customer account information to assess current issues and determine potential solutions.Boosted customer satisfaction by efficiently resolving service issues. Accurately processed customer data leading to improved service accuracy. Enhanced team knowledge with regular updates on company products and services. Introduced innovative customer feedback system to improve service delivery. Eagerly engaged with customers to understand and meet their needs. Achieved high customer satisfaction, resolving inquiries and issues promptly. Repaired and maintained machinery, ensuring compliance with industry standards and OSHA regulations. Monitored inventory and ensured consistent stock levels of cleaning products. Collaborated with supervisors to diagnose and resolve long-term troubleshooting issues. Oversaw contract crew work to ensure operational efficiency and compliance. Set up and removed materials and furniture for special events, ensuring timely preparation. FEB 2021 - NOV 2023Forklift operator, Parts authority, Baltimore MD FEB 2024 - JUN 2024Warehouse worker, Alco doors, Baltimore MDEDUCATIONOCT 1997 - APR 1999GED, Keystone Job Corps Center, Drums, PAGedBuilding maintenance certificateElectrical certificateCOURSESAPR 1999 - APR 1999Minor in Electrical at Keystone Job Corps CenterAPR 1999 - APR 1999Major in Building maintenance at Keystone Job Corps Center SKILLSFreight labeling ShippingReceiving Product verificationInvoice verification Material handlingWarehouse tools operation WrappingBoxing Pallet jacksForklifts LiftingOperate forklifts to transport materials, ensuring timely and accurate deliveries. Maintain equipment in top condition, reducing downtime and increasing productivity. Adhere to safety protocols, minimizing workplace accidents and enhancing team safety. Collaborate with team members to streamline operations and improve workflow efficiency. Enhanced team productivity by maintaining swift material handling operations. Ensured precision in inventory management through meticulous equipment maintenance. Eagerly adopted new techniques to boost efficiency and safety in material handling. Streamlined material logistics, enhancing operational flow and efficiency. Implemented strategic stacking techniques to maximize storage space and accessibility. Proactively engaged in continuous learning to master new forklifting technologies. Managed inventory, ensuring accurate stock levels and timely restocking, improving efficiency. Operated forklifts and other machinery safely, reducing workplace incidents. Collaborated with team members to streamline warehouse operations, enhancing productivity. Maintained clean and organized work environment, contributing to overall safety and efficiency.