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Click here or scroll down to respond to this candidateCandidate's Name
6633 Alderbrook Dr. Corinth, TX 76210 972-832-8569 EMAIL AVAILABLE https://LINKEDIN LINK AVAILABLE Erica is an accomplished Office Manager with expertise in driving growth, fostering collaboration, and ensuring stakeholder satisfaction across diverse industries. With a proven track record in project management, business strategy, and leadership, Erica excels in translating complex data into actionable insights and managing teams with empathy and effectiveness. She has led various projects, including healthcare initiatives, non-profit programs, education, and financial projects, demonstrating exceptional leadership, stakeholder management, and strategic planning skills. Additionally, Erica possesses strong technical skills and certifications in project management, public health, and research administration. Her dedication to excellence, proactive approach, and ability to foster global presence make her a valuable asset to any organization.Skillso Stakeholder Collaborationo Business Developmento Multiple CRMs, EMRs, EHRso PM Tools: Salesforce, SaaS, JIRA, Zendesk,Sharepoint, Zoom, Microsoft Teams, GoogleWorkspace, Agile, Waterfall, Kanban,Smartsheetso Leadership & Managemento Marketing & Promotiono Global Expansion & Collaborationo Regulatory Complianceo Research Tools: SPSS, STATA, NVIVO,Dedoose, NICE, MainframeExperience2017- PresentCHIEF ADMINISTRATIVE OFFICER Beyond the Veil Health (Flower Mound, TX) Leadership: Supervised and coordinated the activities of product/project management and clinical staff departments, ensuring efficient operations and team alignment with organizational goals. Project Management: Managed multiple B2C and B2B projects within non-profit, healthcare, and startup settings, contributing to a 400% growth over three years through effective project execution and strategic planning. Stakeholder Collaboration & Management: Facilitated communication and collaboration between cross- functional teams and internal vendors to deliver high-quality service, achieving over 100 five-star reviews. Managed project timelines, budgets, and stakeholder interactions while addressing concerns and implementing necessary technologies. Business Development: Supported the development and execution of strategic plans to drive business growth, including implementing targeted marketing and CRM strategies. Marketing: Oversaw the creation and maintenance of the organization's center and social media presence, coordinating with teams and external partners to ensure effective functionality and user engagement. Achieved significant media coverage across print, broadcast, and digital platforms. 2021-2024RESEARCH BIOSTATISTICIAN & ADJUNCT FACULTY, Texas Womans University Independent Contractor Project Management: Led collaborative efforts with cross-functional teams to conceptualize and execute research projects, ensuring a holistic approach to data collection and analysis, while orchestrating and facilitating quarterly university-wide conferences on statistics to foster collaboration and knowledge- sharing. Statistical Research: Executed thorough qualitative and quantitative statistical analysis, translating results into actionable insights for data-driven decision-making. Proposal Development: Communicated findings in concise and accessible formats, including proposals and grants, effectively bridging the gap between technical statistical analysis and non-technical stakeholders. Teaching: Sociology, Social Psychology, & Criminology teaching experience in LMS virtual format, delivering engaging and interactive statistical education to students. 2013-2017OFFICE MANAGER, TBC (Flower Mound, TX) Business Development: Drove a remarkable threefold increase in facility enrollment through dynamic and growth-focused management initiatives. Also secured impactful placements across print, broadcast, and digital media outlets. Program Development: Orchestrated the creation and execution of impactful non-profit educational programs and curriculum, ensuring alignment with project objectives and stakeholder needs while maintaining compliance with educational standards and federal regulations. Leadership: Provided guidance and resources to enhance team outcomes, spearheaded student affairs initiatives, and upheld project integrity and stakeholder satisfaction. Implementation: Implemented CRM strategies to streamline communication, enhance efficiency, and cultivate strong relationships, ensuring project success. 2004-2012AUDIT & RISK MANAGER, CLIENT SERVICES Experian (Allen, TX & Santiago, Chile) Project Leadership and Development: Played a key role in laying the foundation for impactful projects for clients such as Chase, Capital One, and RentBureau, while spearheading the successful implementation of the first South American bureau location in Chile. Risk Management and Compliance Oversight: Led a team of quality analysts to conduct comprehensive risk assessments and devise dynamic risk management strategies, ensuring meticulous compliance with internal policies and federal regulations. Operational Analysis and Strategy: Compiled detailed reports and actionable recommendations for executive management, enhancing operational efficiency and resilience through proactive risk mitigation measures.Education & CertificationsMasters (2018) in Sociology, Texas Womans University Certified Project Management Professional, Coursera via PMI Awards & Corporate Community Contributions2022-2024: Best Holistic Therapy Services(Regional)2018: Most Loved Learning Center2011: ACE Impact Award (Client Services)2010-2012: Experian Credit Services Ambassador,Public Facing2008-2012: Heart of Experian (Co-Chair),Philanthropic Projects |
