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Click here or scroll down to respond to this candidateEnergetically propelled customer satisfaction at Sitel Work from Home by expertly handling inbound communications and diffusing tense situations, showcasing top-notch problem-solving abilities and data entry skills. Achieved notable efficiency improvements, leveraging Microsoft Office proficiency and a typing speed of 45 WPM, in a career underscored by dedication to information security and customer service excellence. CUSTOMER SERVICE REPRESENTATIVE Sitel Work from Home January 2021 - February 2024CUSTOMER SERVICE REPRESENTATIVE QVCSan Antonio, US, November Street Address - December 2018CUSTOMER SERVICE AGENT Turbo TaxOctober Street Address - November 2018SUPERVISOR OF DISTRIBUTION OPERATIONS United States Postal Service St. Louis, MO, August Street Address - September 2014Katherine StittPhone PHONE NUMBER AVAILABLEEmail EMAIL AVAILABLEAddress San Antonio, TX 78253 Account updating Data Collection Inbound and Outbound Calling Information Security Data Entry Ofce Equipment Prociency Problem-Solving Abilities Microsoft Word, Excel Typing 45 WPM Answer inbound calls, chats and emails to facilitate customer service Remain calm and professional in stressful circumstances and effectively diffuse tense situations Promote high customer satisfaction by resolving problems with knowledgeable and friendly service. Performed data entry tasks associated with updating customer accounts in the system Coordinated with customers regarding order changes, cancellations, and returns. Answered incoming calls promptly and professionally with company standards Provided product information to customers in a timely manner Assisted customers with inquiries regarding products and services through phone, email, and chat. PROFESSIONAL SUMMARYSKILLSEXPERIENCEASSOCIATED DEGREE IN LIBERAL ARTS Forest Park Community CollegeJan 2006COMPLETED COURSEWORK TOWARDS EARLY CHILDHOOD SPECIAL EDUCATION University of MissouriReferences available upon request Organized workflows throughout the supply chain process to maximize productivity while minimizing errors. Generated purchase orders for supplies needed for daily operations. Supervised and managed a team of 20+ distribution staff to ensure efficient operations. Provided guidance on best practices when handling hazardous materials within the warehouse facility. Notary Signing Agent CerticationEDUCATIONCERTIFICATIONSREFERENCES |
