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ContactEMAIL AVAILABLELINKEDIN LINK AVAILABLEaStreet Address bb38 (LinkedIn)twitter.com/jayshetty (Personal)Top SkillsSAFe ScrumSoftware DevelopmentScaled Agile FrameworkCertificationsCertified SAFe 4 Scrum MasterBusiness AnalysisCertified SAFe 5 Advanced ScrumMasterCertified SAFe 4 PractitionerJayram ShettyManager, Digital Scrum Master, Digital Engineering at CVS Health Greater BostonSummaryMANAGER, DIGITAL SCRUM MASTER, DIGITAL ENGINEERING AT CVS HEALTH GREATER BOSTONResults-driven and efficient Scrum Master with extensive experience in SCRUM, Scaled Agile Framework, and the complete software development life cycle in the insurance, banking, finance, and retail industries. Proven ability in project management, systems analysis, and directing strategic business initiatives. Adept in customer service, managing global enterprise IT initiatives, and user-experience design. Clear communicator who cross-functionally collaborates and builds working relationships with peers, clients, and management to achieve individual and departmental goals. Scrum Ceremonies Solving Team Impediments Solving Cross- Team Dependecies Working Closely with Engineers Working closely with Product Owner, Project Manager, Engineering Manager, UX, Accessability, Content, System Architect, Client Architect, Relase Manager, Performance Testing Manager User TrainingProject Management Requirements Elicitation, Analysis Resource Management On-Site and Off-Shore Data Analysis Client Relations Quality Assurance Experience with Rally, Jira, Confluence, Miro, MS Teams Working with Stakeholders Working with Release and Solution Train EngineersExperienceCVS Health9 years 8 monthsMANAGER, DIGITAL SCRUM MASTER, DIGITAL ENGINEERING January 2019 - October 2023 (4 years 10 months)Woonsocket (RI)Senior Scrum Master with a proven track record of guiding cross-functional teams implementing Scaled Agile frameworks, fostering collaboration, improving team efficiency, and ensuring alignment with organizational goals. Page 1 of 4 Led and coached multiple Agile teams in implementing Scaled Agile Framework (SAFe 4.6) principles to ensure alignment across different departments and maximize value delivery. Facilitated Scrum ceremonies, including Planning, DSU, Reviews, Grooming, and Retrospectives, fostering transparent communication and continuous improvement. Collaborated closely with PO, stakeholders, EM, UX, and development teams to prioritize and refine product backlogs, ensuring that features and user stories were well-defined and aligned with business goals and sprint goals. Mentored and guided Agile teams, providing training, support, and constructive feedback to enhance their Agile understanding and practices. Established and maintained metrics to measure team performance and project health, using data-driven insights to identify areas for improvement and drive continuous growth. Successfully navigated teams through complex challenges, such as technical debt reduction, integration of new technologies, and changes in project scope, while maintaining a strong focus on delivering value. Worked closely with Product Owners to maintain a well-prioritized backlog and to ensure that user stories were clear, concise, and actionable. SENIOR BUSINESS SYSTEMS ANALYST / SCRUM MASTERAugust 2016 - January 2019 (2 years 6 months)Woonsocket, Rhode Island, United StatesCollaborated with cross-functional teams to gather requirements, translate into actionable plans, and deliver successful outcomes while utilizing data-driven insights to make informed decisions. Collaborated with key stakeholders to elicit and document business requirements, ensuring alignment with strategic objectives and overall vision and conducted thorough analysis of existing processes, identified pain points, and proposed process optimization strategies resulting in an increase in efficiency. Led workshops and facilitated discussions to bridge communication gaps between business and technical teams, fostering a cohesive understanding of project objectives. Managed end-to-end project lifecycle, from requirement gathering and solution design to user acceptance testing and post-implementation support. Developed comprehensive documentation including business requirements documents, process flowcharts, and use cases, ensuring clear communication and smooth execution of projects.Page 2 of 4 Collaborated with the development team to translate business requirements into technical specifications for development processes to ensure timely delivery. Played a key role in change management efforts by conducting training sessions and creating user guides, resulting in a seamless transition for end users during system implementations. Collaborated with cross-functional teams to design and implement process workflows, to automate manual tasks and reduce human error. SOA - Sr. TECHNICAL ANALYST / Sr. BUSINESS SYSTEMS ANALYST / SCRUM MASTERMarch 2014 - July 2016 (2 years 5 months)Woonsocket, RILed requirements-gathering sessions to identify process inefficiencies and opportunities for API enhancements and collaborated to translate functional specifications and ensured alignment with Service Oriented Architecture best practices. Developed business and functional requirement documents, including process flowcharts, Activity diagrams, collaboration diagrams, sequence diagrams, and use case diagrams, facilitating communication between business and technical teams. Played a key role in assisting engineers in designing service interfaces and integration patterns, promoting seamless communication between diverse systems and applications. Helped engineers to Conduct thorough impact analysis to assess the effects of proposed changes on existing systems and processes, ensuring minimal disruption during implementation. Led user acceptance testing (UAT) efforts, coordinating with business users to validate system functionality and ensure alignment with defined requirements and managed post-implementation support, addressing user inquiries, and troubleshooting issues to ensure smooth adoption of new SOA solutions. Acted as a liaison between technical and non-technical stakeholders, translating technical concepts into understandable terms and fostering cross functional collaboration.ADDITIONAL RELEVANT EXPERIENCESCRUM MASTER, SR. BUSINESS SYSTEMS ANALYST Staples.com Staples, Framingham, MAPage 3 of 4BUSINESS SYSTEMS ANALYST Starburst B.T. Inc North Andover, MA BUSINESS SYSTEMS ANALYST, PM ING NetherlandsBUSINESS SYSTEMS ANALYST, PROJECT MANAGER Sun Life Financial of Canada (UK) Wellsely, MABUSINESS SYSTEMS ANALYST Hewlett Packard Enterprise Acton, MassachusettsSENIOR SOFTWARE ENGINEER, BUSINESS ANALYST Compaq Computer Corporation Acton, MassachusettsSENIOR SOFTWARE ENGINEER, PROJECT LEADER Digital Equipment Corporation Acton, MAEducationBoston UniversityMasters, Computers ScienceBoston UniversityCertificate, Applied Bussiness AnalysisThe Institute for System AnalysisCertificate, System AnalysisUniversity Visvesvaraya College of EngineeringBE, ElectronicsPage 4 of 4