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Click here or scroll down to respond to this candidateCandidate's Name
Street Address West Sunnyside AvenueChicago, IL Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLESummaryImmediately available for hire. Seeking Remote Career Opportunity. Sales, Customer Service, Business Development, Account Management, Marketing, Technical Assistance, Customer Retention, Appointment Setting. Open to other Remote opportunities, as well. I genuinely enjoy being of service to people, in a Customer Service capacity. Experienced Customer Service Associate, Retail Sales, Restaurant Food Deliveries, Retail Management, Inside Sales, B2B Sales, Business Development, Marketing, Call Center Customer Service and Sales, Quality Assurance, and Call Center Management. Additionally, I am experienced with Computer Testing, Repairs, Sales and Hardware and Software Services.I truly believe in being of service to others, customer happiness and satisfaction, generating referral business, add on sales to help increase revenue, maintaining customer loyalty, customer retention. I am always looking for new ways to increase business, sales and customer satisfaction.Highly skilled at effectively helping clients with their needs, offering helpful Quality Customer Service in a personable, professional manner.Communicates well with others, and enjoys helping people to find the products and services that best fit their needs.Trains quickly, learns fast. ExperienceWalgreens, Chicago, IL December 2021-PresentCustomer Service Assistant, Cashier, Credit Card Sales, 2nd shift. Credit card sales leader, #1 at store level and at District level, as well. I coach team members on how to sign customers up for the Walgreens credit card. I have consistently been a #1 seller; daily, weekly, monthly, store wide, since the inception of the program. I greatly enjoy signing up our customers for our credit cards, offering up benefits and promotions to do so. Assist customers at check out, ring up their purchases, offer them their Walgreens rewards, offer Walgreens credit card sign ups to customers at check out. Additionally, assist customers with their retail financial and banking needs, helping them make cash deposits on to their debit cards, assist customers with gift card purchases and their Western Union deposits and withdrawals, keeping an eye out for potential fraud and money laundering activities, ID inspection and verification when needed, assisting with cash back options, processing credit card, debit card and personal check payments.Organize and straighten up the front end of the store, help keep the front area clean and well stocked, assist customers with price checks and product availability, photo department assistance, FedEx customer and driver pick ups and drop offs, answering calls, transferring calls, general housekeeping and greeting as well as thanking all customers for shopping Walgreens. I greatly enjoy helping customers with all of their many shopping needs. Uber Eats, DoorDash, Chicago, IL May 2021-PresentFood Delivery. Part Time Side Job. Pick up and deliver customers food orders from restaurants, via bicycle, to customers in a timely fashion. Have a 99% customer satisfaction rating. I receive hundreds of customer compliments for being quick and efficient, delivering their food with care, handing off their food to them safely, offering friendly customer service and timely communications. I greatly enjoy working this job. Second Life Mac, Skokie, IL July 2020-April 2021Support Technician, Computer Audit Team. Audited and tested computer software and hardware to strict standards, quality assurance. Helped determine used computer status for resale; Pass, Fail or Locked, based on condition and functionality. Additionally, cleaned computers and related accessories for resale.Bed Bath and Beyond, Chicago, IL November 2017-July 2020 Retail Customer Service Associate. Greeted customers, helped assist them with their purchases, suggested add on sales. Additionally, helped customers buy products online via our in store computers, off our website, for products not on the store shelves. I replenished inventory and stocked the sales floor with merchandise, assisted bridal couples with building their registry, helped with general store cleaning and maintenance, and I assisted customers with their gift registry selections as well. I greatly enjoyed being of service to our customers. Global Payments INC, Niles, IL September 2016-July 2017 Customer Service Specialist, Collections Agent. Temporary contractor Customer Service Specialist. Provided consistent quality Customer Service to Global Payment customers. 100 Inbound calls daily. Assisted customers with their applications, check cashing needs, customer inquiries, Identification Verification, Risk Management, Credit Checks. Established and adjusted weekly check cashing limits based on historical and financial factors. The Customer Service call center was eventually relocated out of state, and I was hired on to work in their Collections Department. I worked as a Collections Agent for two months. I left the company in July, to take a job hiatus to work on various music projects over the Summer. Colorado Technical University, Schaumburg, IL February 2016-May 2016 Online College Admissions Advisor. Temporary 3 month contract for hire work. Cold called potential students nationwide, and motivated them to enroll for college. Follow up warm calls, emails and warm inbound leads as well. Maintained daily contact with new students in their preparation for start of class, effectively handling objections and rejections. Helped students focus on their goals, dreams and ambitions to help them succeed. Maitland Warne, Chicago, IL July 2015-August, 2015 Inside Sales, Magazine Advertising, Advertising Sales. Sold magazine ads for Quarterly Healthy Mom and Baby magazine Fall issue. Cold called new business interests, sold potential target marketing audience, ad space, to business owners for a national non-profit magazine run by a non profit National Nurses Association. I enjoyed the challenge of connecting with new potential clients daily, and being of service to them, to help them increase their business. Gained valuable experience in advertising sales.AAA Affordable Computer, Chicago, IL January 2015 - June 2015 Computer Service, Repair and Sales. Start up business. Repaired computers; virus and malware protection, hardware and software, Internet, networks, wireless. Assisted consumers with their desktops, laptops and tablet computers, suggested quality software installations.Tablet Guardian LLC Chicago, IL December 2014Executive Sales Associate. Tablet Warranties. Computer Services; Telemarketing and Sales. Building connections and developing relationships with potential customers, specializing in cold calling retail electronics businesses, institutions, B2B, wholesale companies, non profits, C level executives. Unfortunately, the business was a start up and they went out of business due to lack of funding.Mother G Managed IT Services, Itasca, IL February 2014-May 2014 Inside Sales Representative. Temporary contract for hire work. Called C level business executives of small to medium sized businesses in the Chicago area to sell our Managed IT Services, and to set appointments for our outside sales agents. Excelled at making quality appointments, received quality Trumethods sales training. The contract was up after 90 days, and Mother G decided to invest in Internet lead generation, and eliminated the position. Blue Pay Inc, Chicago, IL December 2012-November 2013 Senior Account Executive, Telemarketing Associate . Cold called merchant account sales leads for sales staff, excelled at generating quality sales leads, promoted to Sales in July. As a Senior Account Executive in sales, I cold called potential customers, scheduled calendar callbacks daily, I also took inbound warm calls, signed up merchants new to credit card processing, and I also won over businesses who were processing with other merchant processors, by offering competitive rates and quality customer service. I built up a good customer base, maintained existing accounts, and I built up a pipeline of potential new customers to increase my sales daily. I also increased sales by networking with existing customer referrals, and by contacting affiliate leads. Dollar Tree Inc. December 2011-October 2012Assistant Manager. I successfully completed the Assistant Manager training program, and I assisted in opening a brand new store, and I helped expand an existing store as well. All major aspects of Retail Management, including: Cash handling, accounting, cashiering, customer service, sales, receiving, loss prevention, merchandising, opening and closing of store. Mbira Technologies May 2003-January 2010Shift Supervisor, Sales Coach, Customer Service Representative. Inbound calls, call center, became top sales performer, earned most total sales incentives in company history, Promoted to Shift Supervisor, I was given extra responsibilities as the call center Sales Coach and Trainer. Assisted in managing the call center, duties included: quality assurance, call monitoring, effective sales training, and coaching, both group and one on one, helping representatives reach sales goals on a weekly basis.Created and implemented Sales methods and provided tips and advice on improving Sales techniques. Also helped hire new employees, resume reviews and applicant interviews, and administered progressive discipline to employees as needed, managed customer invoicing, helped create and manage customer Thank You Note project to show appreciation and gratitude to our customers, for their loyalty and their business. Outside InterestsI am an amateur musician, a multi instrumentalist and a singer songwriter. In the past, I have occasionally taken breaks from work to pursue my musical songwriting interests and projects, full time. I am creative and I greatly enjoy music creation, songwriting, recording, editing and mixing.EducationOak Park River Forest High School, Oak Park, Illinois. 1979-1982 Triton College, River Grove, Illinois 1983. GEDTriton College, River Grove Illinois 1990 Music Composition and Music Theory. Additional InformationI live in Chicago, in Lincoln Square. I use public transportation, I do not drive. I would not be open to outside sales positions or other jobs requiring a very long commute or require a car. I would prefer to work remotely, from my home office. Thank you. Professional and Personal references available upon request. |
