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Click here or scroll down to respond to this candidateCandidate's Name
Certified Phlebotomy TechnicianWashington, DC Street Address
EMAIL AVAILABLEPHONE NUMBER AVAILABLEDetail-oriented and certified phlebotomist with 6 months of hands-on experience in venipuncture and specimen collection and 5+ years of experience in customer service. Highly adaptable and Seeking to leverage expertise in a dynamic healthcare environment to contribute to patient care and clinical efficiency.Authorized to work in the US for any employerWork ExperiencePhlebotomistKaiser Permanente-Washington, DCDecember 2023 to July 2024 Perform venipuncture and capillary puncture on patients of all ages Label and process specimens for laboratory testing Ensure proper patient identification and specimen integrity Maintain cleanliness and organization of phlebotomy equipment and work area Communicate effectively with patients to minimize discomfort and ensure understanding of procedures Medical ScribeScribeAmerica-Washington, DCMarch 2024 to April 2024 Accurately obtained and recorded patient medical information and term history and follow-up visit details to ensure clinic efficiency. Accurately document patient encounters, medical histories, physical examinations, and treatment plans in real-time Collaborate with healthcare providers to ensure thorough and detailed documentation Manage electronic medical records (EMR) system proficiently Coordinate patient scheduling and follow-up appointments Maintain patient confidentiality and adhere to HIPAA regulations Customer Service RepresentativeWalamart-Washington, DCDecember 2022 to January 2024 Advising customers on suitable substitutes for dated, discontinued, or unavailable products. Reporting customer issues, supply shortages, and inferior products to Management immediately. Collaborating with store departments to ensure efficient service delivery. Communicate with customers via various channels, resolving inquiries and providing assistance. Address customer concerns and complaints promptly and effectively to ensure customer satisfaction. Manage orders, track shipments, and coordinate with other departments to fulfill customer requests. Develop a deep understanding of our products and services to offer informed recommendations and solutions to customers.. Work closely with colleagues to streamline processes and enhance the overall customer experience. Shift LeadCloud Kitchens-Washington, DCSeptember 2020 to August 2022 Supervising and Assigning tasks to employees based on their roles, ensuring that staff complete their duties efficiently and comply with company policies, government regulations,health, safety, and employment standards whilst accurately helping with tasks when needed. Training new employees on tasks, safety standards, and procedure Handling customer issues and conflicts, and providing guidance to staff on customer relations Organizing shift schedules, monitoring attendance EducationCertified phlebotomy technicianJuly 2024 to July 2024High school diplomaOxon Hill High School - Oxon Hill, MDSeptember 2014 to May 2019Skills Food Preparation Customer service Customer retention Embedded software Project management Communication skills Problem management Time management Organizational skills Supervising experience Firmware Java Android Data entry Medical terminology Hospitality Typing Mobile devices Mechanical knowledge Sales Inside sales EMR systems Anatomy knowledge Medical office experience Documentation Review Experience with children Phone etiquette Venipuncture Phlebotomy HIPAA Patient Care Cerner Epic Venipuncture Capillary collectionCertifications and LicensesCPR CertificationDriver's LicenseJune 2024 to May 2032BLS CertificationCertified Phlebotomy TechnicianAssessmentsCustomer service ProficientJanuary 2024Identifying and resolving common customer issuesFull results: ProficientIndeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field. |
