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Click here or scroll down to respond to this candidateCandidate's Name
Sales Operations/Sales Support SpecialistPHONE NUMBER AVAILABLE EMAIL AVAILABLE LINKEDIN LINK AVAILABLE DFW, Texas SUMMARYEnergetic Sales Operations/Sales Support Specialist with a passion for aligning company offerings with client needs and market demands. Backed by extensive experience in supporting global Sales Directors and managing accounts across diverse regions.Skilled at training teams, handling orders, and collaborating cross- functionally for successful RFP responses. Recognized for proactive communication, problem-solving, and Adept in strategic planning, pipeline management, and fostering strong customer relationships. EXPERIENCESales Operations/Sales Support Specialist-Remote Worker Aryaka Networks 2022 - 2024 San Mateo, CaliforniaSupported Sales Directors across the US, Europe, Middle East, and Africa, and Asia-Pacific regions.Managed Worldwide/Nationwide accountsTrained sales and customer success teams to ensure they are thoroughly knowledgeable about our procedures and policies Handled new and MACD orders for Aryakas Unified SASE, Circuits, and Managed SD WAN servicesCollaborated with the Procurement, Sales, Legal, and Sales Engineers in responding to large multi-site multi-region RFP requests, Processed day-to-day documentation between departments, consistently maintaining communication and eliminating bottlenecks Which of your achievements match the job youre applying to? Which of your achievements match the job youre applying to? Executive Business Manager-Remote WorkerPurple/ZVRS Communications 2021 - 2022 Austin, Texas Video relay service provider for Deaf/Hard of Hearing Managed and executed 15 industry trade show events across the United States, attracting over 10,000 attendeesNegotiated trade show contracts with vendors, suppliers, show management teamsManaged day to day scheduling with Regional Directors Procured marketing materials for all events and trade shows Member of Marketing Team that helped launch Facebook/Meta portal equipment with ZP as sole service providerCustomer Success Account Manager-Remote WorkerRealCom Solutions 2018 - 2021 Dallas, TexasManaged Nationwide customers Pre and Post saleCoordinated and quoted new and MACD orders for both new and existing customers'Cultivated and maintained strong business relationships Customer Advocate addressing customer concerns, ensuring their loyalty and safeguarding potential salesLiaison between Customer, Carriers and CompanyFacilitated QBR sessions directly with Customers'Supplied management with competitive information and accurate business forecastsMaintained assigned territory revenue base by managing account retention and renewalsSKILLSSales Operations CRM ManagementTeam Leadership Project ManagementSalesforce Sales SupportCustomer Service Product KnowledgeOrganizational Skills Work EthicEmpathy Effective CommunicatorKEY ACHIEVEMENTSRecipient of the Aryaka QuarterlyGlobal Impact Award - Q1-2024.Why are you proud of this achievement?EarthLink Value in Action Winner inQ2-2015 atWhy are you proud of this achievement?E qEXPERIENCEEnterprise Account Sales Support-Remote WorkerEarthLink, Inc./ Windstream 2016 - 2018 Greensboro, NC Supported Enterprise and Small Business Channel Managers Responsible for overall pipeline management for all assigned Channel Managers, from quote generation to order completion Collaborated with Partners on new incoming quote requests and revisions, through signatureEnsured post-sales support is delivered for the customer, Partner and Channel ManagerEnhanced customer experience by acting as a liaison between billing, customer service, tech support, and any other internal departments needed, to supply immediate resolution for the Partner/Customer Attended EarthLink sponsored Partner Events, regional Master Agent events, National Partner Channel Events, technology/retail trade shows and regional roadshows with Channel ManagersCoordinated and Conducted meetings via Lync for all necessary meetings Managed rejected orders, fall out orders, and ensured SOC compliance is met on all executed agreementsSenior Enterprise Customer Success Manager-RemoteWorkerEarthLink, Inc 2012 - 2016 Dallas, TXManaged Nationwide Customers Post saleMaintained relationships with client contacts as point of contact Controlled ChurnOn site Customer QBRHeld weekly status update calls with customers and internal teams First bill review with customerCustomer Advocate for all customer issuesOwnership of all new and MACD orders received |
