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Click here or scroll down to respond to this candidate02/1996EMAIL AVAILABLEPHONE NUMBER AVAILABLECocoa Beach, FL Street Address
WWW: Bold ProfileSkills Project Management Operations Management Business Development Strategic Planning Customer Service Sales Strategics Strategic Decision-Making Resources Allocation Business Planning Sales Development Cost Analysis and Savings Attention to Detail Negotiation and Persuasion Sta HiringVerbal and WrittenCommunication Trends Analysis Coaching and MentoringPolicies and ProceduresDevelopment Driven and Determined Relationship Building Change Management Training and Development Professional Networking Purchasing and Planning Risk Mitigation and Management Budget Control Customer Relations Performance Improvement Financial Management Issue Resolution Quality Assurance Financial AdministrationVendor RelationshipManagement Negotiation Business AdministrationEducation And TrainingHighly motivated professional with 34 years of entrepreneurial and management experience. Skillfully creates and maintains professional and loyal relationships with co-workers, sta and clients while managing administrative and sales employees. Comfortable working independently as a manager and leader and as a collaborative team member. Applies business acumen and experience and exercises decisive judgment to meet and exceed organizational goals. Jumps Tiny Tavern - Part OwnerCocoa Beach, FL10/2019 - CurrentGenerations Travel - Director Of SalesWest Palm Beach, FL11/2022 - 06/2023Heidi VargasSummaryExperienceDevelop and recommend product positioning, packaging and pricing strategies to produce highest possible long-term market share.Complete thorough opening, closing and shift change functions to maintain operational standards each day. Interview, hire and train sta to improve customer retention and bolster sales. Comply with health codes, sanitation requirements and license regulations while streamlining productivity initiatives. Increase profits by overseeing inventory and strategically increasing menu prices. Plan and coordinate special events to boost customer numbers and profits. Manage operations budgeting, accounts payable and accounts receivable and payroll.Created and implemented marketing and advertising strategies to support revenue goals and promote strategic growth.Reconciled daily sales, prepared bank deposits and assessed financial transaction reports. Reorganize bar stations to streamline service flow. Develop and implement bartender training programs, policies and procedures. Developed and promoted weekly, monthly and quarterly sales objectives. Pursued sales deals by qualifying clients, building individualized proposals and preparing final contracts. Implemented sales programs by developing field sales action plans. Established sales objectives by forecasting and developing annual sales quotas for regions and territories. Coached, developed and motivated team to achieve revenue goals. Resolved customer complaints regarding sales and service. Built relationships with customers and industry professionals to establish MCC Master Cruise Consultant:Tourism and Travel ManagementCLIAFt Lauderdale, FL05/1989Bachelor Of Science:Computer ScienceDrexel UniversityPhiladelphia, PAICruise.com - Director Of Cruise Sales And Marketing Delray Beach, FL08/2007 - 11/2022long-term business growth. Supported sales team members to drive growth and development. Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.Developed and implemented strategic marketing plans, sales plans and forecasts to achieve corporate objectives for products and services.Established and maintained consistent and vibrant corporate image through product lines, represented company at trade events and developed strategic relationships with key prospects.Analyzed airline rules, regulations and taris and discussed international fare construction and visa and passport requirements with clients. Prepared itineraries to deliver travel arrangements to clients. Addressed client inquiries and resolved issues and complaints regarding various travel arrangements.Mitigated financial discrepancies, accurately collecting customer fees, managing refunds and providing accurate travel documentation.Liaised with all levels of management and teams to ensure adherence to business agendas ranging in complexity. Recruited and trained new employees to meet job requirements. Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.Increased revenue by designing and enacting marketing strategies within budget parameters, as well as studying key consumer and market data.Coordinated marketing campaigns, monitoring accuracy, execution and follow-up.Managed social media platforms and utilized metrics to increase engagement and campaign performance.Worked closely with senior management to implement strategic communications plans and marketing initiatives.Organized development and implementation of diverse marketing videos, social media posts and blogs. Created and coordinated blog content, supporting larger marketing strategy. Utilized full range of marketing tactics and tools to drive lead conversion and quality across multiple channels.Sustained operational eiciencies, coordinating domestic/international customer travel accommodations while managing cruise, airfare, hotel bookings and rental car reservations.Regularly met or exceeded established sales goals by implementing strategic closing techniques.Handled travel arrangements for groups, couples, executives and special needs clients.Followed up with clients to notify of specials and oer assistance with future travel plans.Asked open-ended questions to best understand client needs and determine best travel oerings. Explained benefits of purchasing travel insurance with clients. Fairfield Communities - Oice Manager And SalesFort Lauderdale, FL03/1998 - 07/2007OR-D Systems - Oice Administrator And ManagerCherry Hill, NJ06/1989 - 06/1996BJ's Wholesale - Inventory And Product Sales Associate Moorestown, NJ07/1985 - 09/1989Hired, led and inspired 100-person sales team to highest sales levels via training, modeling, support and financial incentives.Sustained operational eiciencies, coordinating domestic/international customer travel accommodations while managing airfare, hotel bookings,cruise and rental car reservations.Conducted weekly travel sales team meetings to review progress toward established goals and support individual achievement.Supported travel sales agents by compiling sales and marketing collateral materials and organizing special promotional events to enable customer acquisition.Performed travel market analysis and list management tasks to identify agent sales prospects.Monitored travel industry trends and economic developments and modified sales strategies to enable goal achievement in changing market conditions.Coordinated and conducted travel sales classes to teach procedures to new sta members.Negotiated and reviewed contracts, rates and terms with current facilities and suppliers.Managed busy calendar for executive team, planning travel and preparing meetings and communications.Monitored payments due from clients and promptly contacted clients with past due payments.Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.Administered payroll and maintained proper documentation of employee personnel. Developed databases, web forms and file systems to fill dierent needs. Coordinated installation of software systems and collaborated with user experience team on design and implementation of new features. Supervised work and output of 5 software engineers. Mentored newly hired employees, prepared for project tasks and trained on unfamiliar systems.Tackled development tasks based on system requirements and documented approaches. Developed mitigation strategies and prepared standard operating procedures. Prepared merchandise for purchase or rental. Placed special orders or called other stores to find desired items. Ticketed, arranged and displayed merchandise to promote sales. Exchanged merchandise for customers and accepted returns. Maintained knowledge of sales and promotions, return policies and security practices.Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items. Used CRM database to track referral and appointment data. Monitored customer order process and addressed customer issues. Performed quality control inspections on parts and packaged bulk items for delivery or sale. Received, examined and reshelved returned products. Operated point of sales and product and parts lookup computer systems. Finalized sales receipts, contracts, logs and other documentation regarding products being sold.Participated in physical inventory counts to keep information accurate and current. Performed scheduled inventory counts and supply audits. Entered information into system to update status reports. Kept work areas clean, neat and organized for optimal productivity and worker safety. Stored and organized items in tool or supply rooms, allowing for easy retrieval. Tracked outgoing orders to provide shipping status to customers. Issued supplies, materials and products to team members based on information from requisitions. Packed and unpacked items, checking breakables before stocking on shelves. Assisted retail, wholesale and service customers with selecting optimal parts for dierent needs. Coordinated restocks by working closely with parts manager to fill critical gaps. |
