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Title Client Relations Customer Experience
Target Location US-FL-Lakeland
Email Available with paid plan
Phone Available with paid plan
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Candidate's Name
Dedicated, Hardworking, ConsistentLakeland Fl. Street Address
PHONE NUMBER AVAILABLEEMAIL AVAILABLEEXPERIENCEMidFlorida Credit Union, Lakeland FL.- Teller Manager June. 2023-CurrentSupervises teller staff. Directs the day-to-day operations activities of the Teller area including teller balancing, ordering cash, cash vault balancing, scheduling teller staff, ordering supplies, and completing daily and monthly reports, ensuring an excellent customer experience at every point of contact. Promotes Bank products and services through identifying referral opportunities and directing Customers to the appropriate Bank representative. Approves transactions within assigned authority limits using discretion and independent judgment while ensuring that the Bank's policies and security procedures are being followed.Our Care, Tampa FL. - Recruitment ManagerJuly. 2022- March, 2023 (Contract Ended)Direct hiring of CNA and HHA staff. Conduct interviews and do background checks through ACHA website. Check employee referrals and administer drug testing when needed. Post on indeed and other job board sites. Maintain employee compliance and records.Develop and maintain relationships with client and caregiver census consistent with the company's mission, values, ethics, and standards. Assist with on-boarding and management of direct care staff. Develop and maintain care plans and schedules for client census. Respond to the service and scheduling needs of the patients and direct care staff. Review and adhere to company, federal, and state regulations. Monitor and maintain the solvency of the Regional Office. Utilize company software. Weekly Metrics of 3-6 hires Weekly Metrics of 15-18 interviews Weekly metrics of 30 - 45 cold callsSEQUEL CARE OF FLORIDA, Pinellas Park FL. - Hiring Manager Jan. 2022- July 2022 (Contract Ended)Client relations, Scheduling interviews and hiring of new employees. Onboarding new employees. Scheduling and running new hire orientations. Scheduling new employees' background and drug tests. Posting new job postings on indeed websites. Doing weekly and monthly audits. Pre screening new employees. Running training seminars. Maintaining all employee records for my division.USA STAFFING, Tampa FL.  STAFFING COORDINATORNov. 2021 - Dec. 2021 (Contract Ended)Client relations, Onboarding new employees, Scheduling new employees background and drug test, Interviewing new employees for assignments, SKILLSRecruitment, Officemanagement, Data entry,Conflict resolution, Sales andmarketing, Client relations,Osha 30 certified, Businessdevelopment, Call centermanagement, Emergencymedical support,Keeping Metrics.AWARDSArgosy UniversityDean's list. 3.7 GPAposting jobs on job search sites for new assignments. QUEST DIAGNOSTICS, Tampa FL.  CUSTOMER SERVICE REP Aug. 2021 - NOV. 2021 (Contract Ended)Answering inbound calls, sending encrypted emails of pt results, customer relations, problem solving of customer issues.MED-X STAFFING, Tampa FL.  STAFFING COORDINATOR/SCHEDULERApr. 2021- Aug. 2021 (Contract Ended)Client relations, Onboarding new employees, Scheduling new employees background and drug test, Interviewing new employees for assignments, Scheduling work shifts, Checking and approving timesheets. ORION PROTECTIVE SERVICE, Bridgeport CT.  OPERATIONS MANAGER/ HUMAN RESOURCES ASSISTANTAug. 2015 - Sept. 2019Management of Ct. and Mass. sites, Scheduling employees for work, Onboarding new employees, Client relations, Oversight of diminishing overtime, Implementing new policies and procedures, Improvement of productivity, Setting training standards. Scheduling interviews and hiring of new employees. Onboarding new employees. Scheduling and running new hire orientations. Scheduling new employees' background and drug tests. Posting new job postings on indeed websites.INDUSTRIAL MEDICAL SUPPORT, Lynbrook NY.  FIELDTRAINING MANAGER/HSMTMay. 2017 - May. 2018Client relations, Training newly hired employees on company policies and procedures, Implementing new policies and procedures, Improvement of productivity, Setting training standards, Assessing pt conditions & determining best course of treatment,Safety walks, documentation and reports to foreman, leading safety meetings weekly, New employee orientation, Drug testing .EDUCATIONARGOSY UNIVERSITY, Phoenix AZ.  ASSOCIATES DEGREE BUSINESS ADMINISTRATIONJan. 2015 - Jan. 2017High honorsNEW HAVEN SPONSORSHIP HOSPITAL, New Haven CT.
EMERGENCY MEDICAL TECHNICIANSep. 2010 - Dec. 2010HIGH SCHOOL in the COMMUNITY, New Haven CT.  HIGH SCHOOL DIPLOMASep. 1998 - Jul. 2002

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